How to deal with rude coworkers

Nurses Relations

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I am a nursing student going into my senior year at a university for a BSN degree. This summer, I am working at a hospital as a nurse intern and I absolutely love it so far. Everyone is SO nice and helpful (except one rude nursing assistant). My first couple hours on the unit, I answered a patient's call light who was calling because he urinated in his bed. His johnny was completely soaked in urine so I found an extra one in his room and helped him change into it and I also changed his bed sheets and pad. I thought I was helping the nursing assistant out. But, an hour or so later she told me and my preceptor about some person who changed her patient into his clean johnny before she could wash him up and was complaining because that person used the "nice johnny" but she was talking some serious ****. I blatently said, oh that was me omg I'm so sorry about that (I have no problem owning up). I told her, his johnny was completely drenched with urine and I didn't want him sitting in that so I changed him. She literally told me, well you should've left him in it until I had a chance to wash him up. I was thinking lady are you serious? As a healthcare team we should always strive to preserve human dignity. Talk about degrading...being forced to sit in your own urine (he was embarrassed as it was).

Anyways, she rubbed me the wrong way after that situation but I brushed it off. I though well I really have to suck up to her and she'll like me. So I started saying thank you so much for the smallest things and told her how awesome she was. Today was my fourth day on the unit. I was in a double room talking with my patient when the physical therapist was with the other patient. The physical therapist helped the patient use the bed pan and then she told me that she would put the bed pan in the bathroom so that it could be measured later. In a few minutes when I saw the nursing assistant I said, "Hey just to let you know the physical therapist helped "so and so" use the bedpan and it is in the bathroom so that it can be measured". The only reason I told her is because we need to record strict Is and Os for our patients since we are a cardiac floor. Also, I would've measured the urine output myself but seeing as this patient was not one of mine, I didn't have access to her chart. So the nursing assistant responded with the rudest OKAYYYY??? (like why are you telling me this) I have ever heard.

I am so done with this woman. I always smile at her in the hall and say hello when I pass by but she completely ignores me. Usually I am not bothered by what other people think. But I just want to know why she doesn't like me. Did I do something wrong? Does anyone have any advice for dealing with rude coworkers? Thank you in advance. :)

I agree with the "deadpan" strategy. Don't scowl, but don't smile either. Trying too hard just makes them feel powerful and encourages the behavior. Once they see that you're unaffected, they tend to rethink their stance.

Specializes in Med/Surg, Ortho, ASC.

I have found that the harder I tried to make nice with folks like that, the worse they treated me. So just chill (as much as you can) and as everyone else has said, be neutral. Being overly nice seems to make you a target.

I agree with the "deadpan" strategy. Don't scowl, but don't smile either. Trying too hard just makes them feel powerful and encourages the behavior. Once they see that you're unaffected, they tend to rethink their stance.

This. I have mastered the dead stare.

It's part of life. You will find many people in work you don't get along with. Suck it up and do your job, let the rest go.

Please... get over "I just want to know why she doesn't like me."

You will have much bigger fish to fry in life and in nursing. .Wondering why people don't like you is a manifestation of insecurity.

NA views you as someone she can push around. Your attempts to "suck up to her, so she will like me".. confirmed that. You must now ignore her comments and behavior.

In the future,focus on communication with the RN , not this NA.

Specializes in 15 years in ICU, 22 years in PACU.
I have found that the harder I tried to make nice with folks like that, the worse they treated me. So just chill (as much as you can) and as everyone else has said, be neutral. Being overly nice seems to make you a target.

And the over nicey-nice stuff can be so obvious it's more irritating. Yep, do your job. You control your attitude and the practice will be good for you since those people are everywhere.

You could have emptied the urine and left a note on the bathroom door or I & O clipboard if you have one. Better than someone tripping over a full bedpan while waiting for the patient's real nurse to come do her job.

FWIW nursing assistants are not professionals and for some it's not a job to somewhere else, it's their peak achievement. It's a hard, thankless job and not everybody is happy with that reality.

Specializes in Mental Health, Gerontology, Palliative.

Focus on doing the job to the best of your abilities. Deal with your co worker professionally, and stop with the making nice/sucking up. People like that it just buys into their twisted view of things and lets them know they have gotten to you.

You are there to do a job, not make friends. And as someone else has said you will need to develop a much thicker skin. It doesnt hurt to evaluate your own performance on an ongoing basis and see is there anything that you could do differently/more efficently however thats about growing as a nurse/health professional

Specializes in Transitional Nursing.

Never appologize for taking care of a patient, if she was irritated that you used the good johnny (LOVE that word, don't hear it anymore) she's just SOL.

I don't think its YOU she doesn't like, I just think she has an attitude problem and could possibly be trying to establish dominance because you're new and she needs to feel like she has power. I've noticed more than a few CNAs with that mentality due to them feeling inferior about being a CNA, (which they have no reason to because it's a completely honorable and noble career) .

My advice it to simply pull her aside and say something like "I get the feeling there is a problem of some kind between you and I" and let her know you're doing the best you can but DON"T apologize when you've done nothing wrong.

I wish I worked with you so I could run circles around her. ;-)

She may feel that you will graduate soon and be her "boss" so to speak. This can inspire jealousy in someone unhappy with their role.

Never appologize for taking care of a patient, if she was irritated that you used the good johnny (LOVE that word, don't hear it anymore) she's just SOL.

I don't think its YOU she doesn't like, I just think she has an attitude problem and could possibly be trying to establish dominance because you're new and she needs to feel like she has power. I've noticed more than a few CNAs with that mentality due to them feeling inferior about being a CNA, (which they have no reason to because it's a completely honorable and noble career) .

My advice it to simply pull her aside and say something like "I get the feeling there is a problem of some kind between you and I" and let her know you're doing the best you can but DON"T apologize when you've done nothing wrong.

I wish I worked with you so I could run circles around her. ;-)

As a guest in their facility I cannot advise against this strongly enough.

Someday she herself may find herself in a pee soaked bed and I could only pray that she remembers that she thinks its OK that her nurses don't clean her up right away.

Specializes in Rehab, acute/critical care.

I've worked with CNA's like this before. Like it was already said, they may not be comfortable with the fact that you are just starting out and higher on the totem pole. Reading your post it made me think of how I was years ago. You will face this throughout your career. Don't worry about pleasing co-workers. If you try to be extra nice to have someone like you, they will take advantage of you and actually respect you even less. When my co-workers acted like that towards me I just simply stopped caring and it showed. When you talk to them make sure you are confident and not self-questioning what you say. Just be brief and don't give them the chance to talk down to you. With time when they see you as a strong person they will respect you more but just give it time.

My CNAs would NEVER complain about me helping them clean someone. She probably started complaining about that to make you feel bad and insecure. Let it roll off your back.

I need my CNA's, the job can't go smoothly without them...but you always have one. Either they don't like their job, they feel under paid or maybe they feel intimidated by the nurse. There could be a lot of reasons, it may be something personal in their own lives. Like other posters said, as long as you are doing the best job you can...that's all you can do

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