Take a breath every time you enter a room and really honestly remember..this is a human being in this room, and they need my help! I think we forget that so much with so much work load...so a nice cleansing breath helps, and also helps to remind yourself that you ARE helping...no matter how mundane or silly it seems day after day!
Not all things work for all people. Use some creativity but keep it safe! Sometimes out of the norm techniques not only make you more flexible, but helps to ensure trust. I find actually doing ACTIVE LISTENING helps to do this. If a patient can't stand a gait belt..find other alternatives and have your RN or nursing staff help (so it is documented and okay'd and you don't get in trouble!).
Don't try to be their 'friend'...they are your patient, and there must be a border on work and friendship. I don't mean stick strictly to business...be friendly, but the moment you start the 'friendship' deal, you get stuck in a cycle that can be bias towards certain people (good and bad). Respect them, be nice, be pleasant, but don't cross lines...that doesn't help others that work with that patient!!!!!! ( I have many folks that prefer one CNA over another...that is going to happen, but I mean we are talking folks so addicted to certain CNA's they get angry if they take vacations...or start horrid rumors about the ones they don't like...so it doesn't help to play "patients pet!".
COMMUNICATION!!!!!!!! Heck, I have so many CNA's that know little 'quirks' or helpful hints that help them do their duties with a patient but assume or simply don't care if another CNA knows them or not. Communicate...it is for the patients...so if Mr. So and SO is a little less anxious with some decaf and time before dressing him...let others know this so they can keep the consistancy
LEARN TO DOCUMENT!!!!!!! Ask a nurse if you are unsure of what to say...but you need this skill in various situations...it is total CYA, and essential..the best lessons I have ever done for CNA's is documentation..and mine are pros now!!!!!! (better than some nurses...and it so helps me to really get a picture of what is going on...but I work in assisted living so CNA's do all the direct care...so it is helpful big time!).
And it sounds silly..but think to yourself...at this moment in time, in this space, in this corner of the world..I am here...just me and my patient, and for some reason, be it fate or not I am here to help this one person at this one point in time...I am worth much..and I will help...I am here! SO many CNA's burn out or feel like mud on a shoe..on the contrary...you are valuable, you are there that moment, in that time, in that space in this dynamic world...you are needed and your tallents have this chance to shine...you are valuable...and there are more days than not that you have to be your own advocate and remind yourself of this...
Oh yeah...and tell them that a Nurse from Oregon advocates for CNA's all the time and value them so very very much! I love CNA's...they are my everything and help me to help...without them I wouldn't know what I would do! So there are nurses out there that do care...really! (there are so many complaints towards nurses...and that makes me sad but I understand it...but I chose to make a difference and support them big time..and a choice I feel was the best in my career! They are my friends, they are my strength, they are so much to me! HUGSSSSSSS).