How do you really feel about 5-star rooms? - page 3
Our hospital has new "5-star" rooms (you know with a chef, etc.) What is your reaction to this type of thing and "how does it make you feel"? I'd really like to know what other nurses think about... Read More
May 17, '04Occupation: RN and blogger extraordinaire Specialty: 20 year(s) of experience in LTC, assisted living, med-surg, psych ; From: OR, US ; Joined: Sep '02; Posts: 26,953; Likes: 44,679If they pay extra for it, I don't have a problem with it either. I just don't want to be the one catering to 'em. :stone
May 17, '04Joined: May '02; Posts: 201; Likes: 22so the rich have the right to be kept more comfortable than others??? Do they also deserve more pain meds?? What about lower nursing ratios?? While wer'e on it, what about completely separate hospitals where they dont have to be bothered by non-rich folks at all. (oh wait, we have those... :stone )
if the food is really that bad and the blankets are really that thin for the general population, it should all be upgraded.
May 17, '04Occupation: I work for a physician's exchange Joined: Apr '04; Posts: 534; Likes: 20Quote from mjlrn97I think that was the mental picture I got...Me running around dealing w/outrageous demands, having to pamper them and what not. I have never, ever seen this like I said earlier. Since alot you say alot of hospitals have these rooms, I am going to try and find out which hospitals in my city have them. Just to know. Interesting.If they pay extra for it, I don't have a problem with it either. I just don't want to be the one catering to 'em. :stone
May 17, '04Occupation: LPN @ SNF Specialty: 12 year(s) of experience in HIV/AIDS, Dementia, Psych ; From: US ; Joined: Mar '03; Posts: 1,527; Likes: 30Quote from stevielynnI just meant that as an example. I think it has a lot to do with the fact that more money means you get more and that's just not fair when it comes to certain things. I mean...what sort of benefits do these patients get? They will certainly be paying for a lot more than just better food. Administration is definitely going to want to keep them happy, so trust me, nursing will be involved in that task. Is it fair for the rich pt. to get their pain meds right away while the middle class pt. has to wait? Same goes for CNA duties.I also don't think AIDS, HIV and Africa has anything to do with this discussion. There is no correlation between people paying to eat better food in a hospital and money for AIDS.steph
I also don't agree that 'all' will benefit from the money garnered by '5 star rooms'. Do you think admin. will say...'hey!' we're doing so well here that we've decided to hire more nurses and raise their salaries!' I doubt it. It will line the pockets of the already wealthy.
Maybe I'm cynical, but that's just my humble opinion.
May 17, '04Occupation: SAHM, Birth Doula Joined: Jul '02; Posts: 112; Likes: 2Quote from eak16If they can pay for it, of course! They have a right to drive a BMW if they can buy one too.so the rich have the right to be kept more comfortable than others???
May 17, '04Occupation: CCU NRS Joined: May '01; Posts: 1,976; Likes: 89Quote from SmilingBluEyesHey I wrote an article about customer service caled "is the customer always right?I am not impressed. I think when it comes to medical care, everyone should be afforded the same services. If they want 5 star rooms, they need to shag butt to a hotel.
May 17, '04Occupation: CDU nurse Joined: Sep '03; Posts: 4,001; Likes: 542my concern would be whether or not administration will be understanding of a nurse who may receive complaints about slow "service" from the "5 star" patient because she has an obligation to tend to her 6 or more other patients in a timely manner. I could see this becoming a problem. Have any of you practicing nurses encountered any problems or issues with the "5 star" patients? I just would hate for the 5star people to be under the impression that they have a somewhat private cna and nurse and giving the team a bad rating because of slow service, not realizing (or perhaps not caring) that the nurse and cna have many other patients as well. when you pay more you tend to expect more and herein lies a potential problem in my mind. so the question is have any of you practicing nurses run into problems like this or has it usually worked out alright?
May 17, '04Occupation: pediatric home care Joined: May '04; Posts: 703; Likes: 7Quote from maddiecatI don't see a thing wrong with it. Hospitals have to be able to make money someplace, it sure isn't off the multitudes of medicaid patients who drain the system and return nothing. (I am not saying ALL Medicaid pts, ok?)Our hospital has new "5-star" rooms (you know with a chef, etc.) What is your reaction to this type of thing and "how does it make you feel"? I'd really like to know what other nurses think about it because my first reaction was not a positive one. THANKS!
I've seen medicaid pts get tx that the underinsured can not afford. Medicaid only pays what they want, which is not usually what a tx/procedure costs.
It's all in the money...and Kerry wants to expand on that!
May 17, '04Joined: Jun '03; Posts: 581; Likes: 15Five star room? Does that mean your family will be there to dip your lobster for you?
May 18, '04Joined: Oct '02; Posts: 60,386; Likes: 16,573Quote from stevielynnSteph I feel the same way. If someone has the money to pay for the service, someone somewhere is going to take that money.Well, I'm a firm believer in a free market system. If someone wants to pay for 5 star service, so be it.
There is a private hospital nearby that was started by a physician who wanted to give his patients great care without all the hoops to jump through . . . . he is a 5 star surgeon, treats his nurses really well, actually all his staff. Pay and benefits are great.
I don't see the downside . . . .
I however, don't have the stomach to work with the rich. We're on different wavelengths and too much butt kissing needs to happen. I choose where I work because built into the mission is "to serve the community regardless of their ability to pay" or something like that. I'll take the nonpayers over the 5 star patients any day.
May 18, '04Occupation: RN/LMFT Specialty: 7 year(s) of experience ; From: US ; Joined: Nov '03; Posts: 3,081; Likes: 233What a fascinating thread! So many people irked because some have and some don't.
I didn't see anything about "poor" people getting substandard care in the OP, but lots of responses assumed that if some patients wanted to pay for larger rooms and more conveniences, that it would somehow detract from the care the rest of the patients got.
Personally, I like taking care of patients in private rooms. It means I have more room! And I like taking care of people who can't afford more, because I know that the quality of care and comfort I give them is the best I can give them. And that makes me feel pretty good, actually.
I wouldn't turn my back on one group or the other--I just do what needs to be done for who I'm supposed to be doing it for. You can find nice people in either condition/situation, and you can find hyper dependent, demanding people in either one. The notion that one group is more likely to have one set of personality characteristics or another was, I thought, something we weren't to take into consideration.
Seems like there has been some reverse discrimination based on ability to pay, going on in this thread. Food for thought.
Turn it around--everybody has the right to equal "treatment," right? OK, you, the nurse who works hard and does a great job, will now be paid the same as the nurse who doesn't, regardless of shift, and so will be every other employee at your hospital regardless of training or responsibility, because you all deserve to have the same thing, no matter what.
Or better yet, consider that we in the western world live incredibly better than 95 percent (or more) of the rest of the world's population. In order to be fair, everything you own will now be distributed to others who are less fortunate. Never mind that you worked hard to get where you are, and for the most part your timing and luck happened to be pretty good, that doesn't matter.
Kinda puts it in a different perspective....
May 18, '04Joined: Apr '04; Posts: 666; Likes: 239Quote from llgI am in absolute agreement. If people weren't allowed to do this it would be like discrimination for working hard and having a little (or a lot) extra.Certainly I believe that all patients deserve "good care" regardless of their ability to pay ... and I can understand that some people resent those special services for people who wish to spend more money for them.
However, I can also understand the other side of the argument. If I have worked hard all my life and have lots of money and chose to spend it on making a hospital stay more comfortable for myself or for someone I love ... why shouldn't I be allowed to purchase those services? And if a hospital can make money by selling those services ... and make additional money from the charitable contributions those wealthy people donate --- money that is spent to provide better services for everybody -- then, why shouldn't a hospital offer those services?
It only makes sense. People forget that the money gained by the hospital is used to help everybody.
Also, my parents have both died in the past few years. When they were in the hospital (and money was not a problem), I wanted them to have the best care possible -- including a few frills and a little pampering that might not have been necessary and covered by insurance, but would make their last days more pleasant and bearable. There is nothing wrong with that.
May 18, '04Joined: Apr '04; Posts: 666; Likes: 239Quote from HerEyes73It is akin to customer service!I think it's horrible. Not only is it unfair, but it feeds the new notion that nursing and medical care is akin to customer service.