So, I am not staff in this particular hospital and was just there helping out as extra staff when I had to call a physician with a change in patient status with correlating lab values - bad enough that I felt the patient was going to need to be intubated... and I got screamed at and hung up on - with no orders. Was actually told that this MD did not care what the values were, that he did not want to be called before 0800, despite the fact that he was indeed the MD on call for the patient.
After discussing it with the staff, they all agreed that this MD should not be called with anything before 0800 just because he does not like it, regardless of anything and then made decisions to not draw labs on other patients until after 0800 because they did not want to find out critical values that would need to be called in.
Well, I flipped out. I wrote a very detailed note and then decided to use that hospital's system for writing up doctors. I felt that this MD's response would put my license at risk if anything happened to the patient, if this MD later denied being notified at all, and it certainly put the patient at risk AND the other patients in the unit who were not getting their tests done for another 3 hours because people did not want to anger this doctor!
The nurses I was working with were equally horrified that I wrote up the MD for this... but #1 - screaming at people is never OK. #2 - intimidating nurses so that they are afraid as a whole unit to call with problems is also not ok! #3 - by backing down and not calling or doing tests, you are enabling this behavior! #4 - patient safety first, right?! and #5 - if the order is there to do the test, DO THE TEST! regardless of if they want to be bothered or not, its their job!!
I generally only work in teaching hospitals and have NEVER worked in an area where this was not only happening, but was widely accepted! I was beside myself with anger that I was yelled at for doing my job and that this patient was not being treated appropriately for no other reason than the physician did not want to be bothered. But the other nurses just tried to console me that I shouldn't feel badly for being yelled at. I certainly did not feel badly for getting yelled at - I was enraged that this happened in the first place!!
Anyone else have these types of experiences? What did you do?
So, I am not staff in this particular hospital and was just there helping out as extra staff when I had to call a physician with a change in patient status with correlating lab values - bad enough that I felt the patient was going to need to be intubated... and I got screamed at and hung up on - with no orders. Was actually told that this MD did not care what the values were, that he did not want to be called before 0800, despite the fact that he was indeed the MD on call for the patient.
After discussing it with the staff, they all agreed that this MD should not be called with anything before 0800 just because he does not like it, regardless of anything and then made decisions to not draw labs on other patients until after 0800 because they did not want to find out critical values that would need to be called in.
Well, I flipped out. I wrote a very detailed note and then decided to use that hospital's system for writing up doctors. I felt that this MD's response would put my license at risk if anything happened to the patient, if this MD later denied being notified at all, and it certainly put the patient at risk AND the other patients in the unit who were not getting their tests done for another 3 hours because people did not want to anger this doctor!
The nurses I was working with were equally horrified that I wrote up the MD for this... but #1 - screaming at people is never OK. #2 - intimidating nurses so that they are afraid as a whole unit to call with problems is also not ok! #3 - by backing down and not calling or doing tests, you are enabling this behavior! #4 - patient safety first, right?! and #5 - if the order is there to do the test, DO THE TEST! regardless of if they want to be bothered or not, its their job!!
I generally only work in teaching hospitals and have NEVER worked in an area where this was not only happening, but was widely accepted! I was beside myself with anger that I was yelled at for doing my job and that this patient was not being treated appropriately for no other reason than the physician did not want to be bothered. But the other nurses just tried to console me that I shouldn't feel badly for being yelled at. I certainly did not feel badly for getting yelled at - I was enraged that this happened in the first place!!
Anyone else have these types of experiences? What did you do?