I work in a SNF where all the residents are handled by a handful of MD's. Most are rather amicable, if not downright friendly. Most prefer that non-emergency issues be handled via faxes, like lab results and minor incidents. However, we have one doctor that wants to be paged for EVERYTHING. When we page this doctor, we have to be jonny-on-the-spot to pick up his call or else he'll just hang up, must be repaged, and then he spends the first few minutes chewing you out for not being there for his call immediately. So when I have to page this guy, I have to wait and be sure I have all my meds and treatments done so I can stay by the phone, because he could take anywhere from three minutes to three hours to call back. I have missed many a lunch break waiting to give this guy simple reports such as normal PT INR results, which could easily be faxed. On top of this, he obviously seems irritated that he gets paged at all, and he does not suffer new nurses gladly, so all the new nurses fear speaking to him. He is patronizing, looks down on women, expects everyone to have psychic powers, and has an accent that is very difficult to understand.
I think this creates a dangerous situation. Everyone is loathe to speak to him, even the DONs. Nurses cluster their issues they have to present to him and sometimes issues wait whole shifts, getting pushed off and stuck on the next nurse. Patients wait for days for simple requests such as cough medicine because nurses put off dealing with this doctor and his attitude. Sometimes small situations get brushed under the rug altogether. I always remind myself that this is the job, and sometimes you have to deal with unpleasant people, and force myself to do what's right. I worry about the residents sometimes. It's obvious this doctor hates his job, probably his old man forced him into medicine. I worry about the safety of not having a healthy line of communication between health professionals who should all work together for the resident's best interests.
I work in a SNF where all the residents are handled by a handful of MD's. Most are rather amicable, if not downright friendly. Most prefer that non-emergency issues be handled via faxes, like lab results and minor incidents. However, we have one doctor that wants to be paged for EVERYTHING. When we page this doctor, we have to be jonny-on-the-spot to pick up his call or else he'll just hang up, must be repaged, and then he spends the first few minutes chewing you out for not being there for his call immediately. So when I have to page this guy, I have to wait and be sure I have all my meds and treatments done so I can stay by the phone, because he could take anywhere from three minutes to three hours to call back. I have missed many a lunch break waiting to give this guy simple reports such as normal PT INR results, which could easily be faxed. On top of this, he obviously seems irritated that he gets paged at all, and he does not suffer new nurses gladly, so all the new nurses fear speaking to him. He is patronizing, looks down on women, expects everyone to have psychic powers, and has an accent that is very difficult to understand.
I think this creates a dangerous situation. Everyone is loathe to speak to him, even the DONs. Nurses cluster their issues they have to present to him and sometimes issues wait whole shifts, getting pushed off and stuck on the next nurse. Patients wait for days for simple requests such as cough medicine because nurses put off dealing with this doctor and his attitude. Sometimes small situations get brushed under the rug altogether. I always remind myself that this is the job, and sometimes you have to deal with unpleasant people, and force myself to do what's right. I worry about the residents sometimes. It's obvious this doctor hates his job, probably his old man forced him into medicine. I worry about the safety of not having a healthy line of communication between health professionals who should all work together for the resident's best interests.