Devastated over Isolation Precautions Problem

Nurses General Nursing

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I just finished one of those night shifts where I ran the entire shift and did not sit down until after giving report. One of my patients was CIWA and required hourly scores/rechecks and was becoming increasingly difficult to manage. My other patients were OK for the most part, but busy. At 3:30 AM, we got a transfer from another floor on contact precautions due to MRSA.

Immediately after taking report by phone, I told my charge that the patient needed an iso cart. In our hospital in pre-covid days, we could just go to the basement and grab one from where they were stored. This was no longer the case, and the iso carts were locked up. I did not know the procedure for getting a cart, because needing to get a cart on nights on this particular floor is rare. I don't think I was ever told the procedure in any meeting or email, but generally charge will call house supervisor and they will bring in a cart. Charge called house sup right away, but there wasn't a cart brought before the patient arrived. There was another iso patient two doors down, so I made sure everyone on the floor was aware and we used that cart for both patients.

Here's my mistake: I didn't get signage on the new patient's door. Call it running my tail off. Call it inexperience. Call it dead tired. Call it sheer stupidity. That is my fault and my mistake. Yes, this should have been done the second the patient arrived and I messed up.

At 6:30, I realized that we still didin't have an iso cart for that patient. I told my charge and she called house sup again. Cart hadn't arrived by shift change. I butted into to huddle to speak up about the issue so that everyone would know. Oncoming charge said she already knew and was on it. Day CNA was late to work, but I made sure she knew too. 

I was finishing up charting when the assistant manager over our unit and another unit came by and asked if there were any safety issues. I immediately told her about the difficulty getting an iso cart. She asked if there was a sign on the door, and I told her that I had not put a sign on the door. She tracked down a cart in short order and got signage up.

What happened next has me questioning everything about being a nurse. At the nurse's station, in front of anyone who might have been there, my assistant manager (I'll abbreviate AM) asked me what the breakdown was in getting a cart, and I started telling how we started trying to get one when I took report and I was having difficulty with my CIWA patient during that time. She didn't let me continue. She told me that it took her two minutes to get a cart and there no excuse for not having one. She said it was solely my responsibility, not charge, or anyone else.

My charge was about to leave and walking by. She reiterated that we had tried to get a cart. The AM then told us a process that I have never before heard involving going to a different place and using a door code to get an iso cart. Charge had also never heard this. 

The AM is not wrong. I screwed up by not having a door sign, even if was photocopied from the other cart. I left that day feeling humiliated and wondering if I should just get out of nursing. I work tonight and I don't see how I'm going to sleep. I don't know what I'm asking by posting this, just please don't eat me alive. I'm already doing that.

Specializes in Ortho-Neuro.

Thank you everyone for the support. I'm trying to believe that I did the right thing, but I'm struggling. Maybe it is all still too close and raw. Our floor has lots of therapists and food service aides running around immediately after shift change, so there was a real risk of someone going in that room before the sign was up. This probably has me worked up more than usual because evals are happening right now and things have been so rough on our unit lately. I'm off tonight after all since between lack of sleep and some serious stomach upset, I'm just not functional enough to work tonight. Will say that calling off is very rare for me, usually about once every 3 months or more. I'm going try to let it be and tomorrow (actually scheduled off) I'm going to put in some more applications so I can get out of this unit. 

9 hours ago, Ioreth said:

Our floor has lots of therapists and food service aides running around immediately after shift change, so there was a real risk of someone going in that room before the sign was up.

You should try your best and I'm not encouraging you not to. But you need to prioritize what to get so upset about. I feel safe saying no one is going to die from your error, it is inconsequential and flat out insignificant in the grand scheme of things. If it were that important then perhaps when people lock things up they would make sure everyone knew how to access them.

There are innumerable such decisions like the one to lock up your iso carts and trust me no one is getting an upset stomach or losing one wink of sleep over what people like you have to run around and do in order to still take care of patients.

Nursing is all I know so maybe this happens in a lot of other professions too but I have met numerous people in the nursing world who, when screwed with and crapped on, their first thought (which permeates their entire life and being) is some internal version of, "I am such a terrible person" instead of "WTH is wrong with you??" I have never understood this. Nurses need to STOP with constantly accepting blame for other people's problems.

All of it sounds like a major overreaction to me. Your AM's response first of all, and then your response in reconsidering nursing as a career.

Your patient was fine, not even remotely compromised or in any danger. That's the first and most important factor.

You and your coworkers were fine, and you let everyone know who needed to know. Frankly, you did way more than I would have for MRSA, haha, ever since covid my hospital doesn't even put MRSA on contact precautions anymore unless there's an open wound.

If anyone's ultimately to blame, it's your management for not being clear about isolation procedures and how to get the necessary equipment.

It's really just not that big a deal unless there's some aspect of it you neglected to mention. The "second" incidence maybe is what caused the AM's over reaction? I don't know, but I think you're way more worried about it than the situation actually warrants.

Specializes in Ortho-Neuro.

JKL33 and SansNom, you are both right. This is an overreaction, and my reaction to her reprimand is also an overreaction. I wish I could convey just how strongly worded her reprimand was and how small I felt walking out of there, especially knowing that my coworkers witnessed all of it. This is a direct quote from the AM: "Mistakes like this can cost our colleges their livelihoods or their lives." She implied that I put the physicians, therapists, and food workers lives in danger. Even after the noc charge told her what had happened and our understanding of the iso cart situation, she whipped around and reiterated that it was my mistake and no one else's.

I'm trying hard to put this into perspective, but the only viable answer I see is to leave. I have lost all trust in my management from this and other situations that are happening in increasing frequency. How can I go to her with future concerns ever again? This isn't just me either. At least one other nurse has been publically dressed down in the past week, this time by another member of management. There are very few nurses on my unit that aren't also looking for jobs elsewhere, and everyone is miserable.

Even though I'm applying to a few places here and there. I don't really know what I want to do. I know I have ortho-neuro on my experience, but this unit is more specialized than that. In fact it is so specialized, there is probably no other unit in the United States like it, so I don't want to go too in detail because it would reveal exactly where I work. That said, I'm not sure where I can go from here because I have so little experience. Probably thoughts for a new thread.

1 minute ago, Ioreth said:

JKL33 and SansNom, you are both right. This is an overreaction, and my reaction to her reprimand is also an overreaction. I wish I could convey just how strongly worded her reprimand was and how small I felt walking out of there, especially knowing that my coworkers witnessed all of it. This is a direct quote from the AM: "Mistakes like this can cost our colleges their livelihoods or their lives." She implied that I put the physicians, therapists, and food workers lives in danger. Even after the noc charge told her what had happened and our understanding of the iso cart situation, she whipped around and reiterated that it was my mistake and no one else's.

I'm trying hard to put this into perspective, but the only viable answer I see is to leave. I have lost all trust in my management from this and other situations that are happening in increasing frequency. How can I go to her with future concerns ever again? This isn't just me either. At least one other nurse has been publically dressed down in the past week, this time by another member of management. There are very few nurses on my unit that aren't also looking for jobs elsewhere, and everyone is miserable.

Even though I'm applying to a few places here and there. I don't really know what I want to do. I know I have ortho-neuro on my experience, but this unit is more specialized than that. In fact it is so specialized, there is probably no other unit in the United States like it, so I don't want to go too in detail because it would reveal exactly where I work. That said, I'm not sure where I can go from here because I have so little experience. Probably thoughts for a new thread.

As I suspected, it doesn't sound like a situational problem so much as a symptom of an overall managerial problem. It seems you have bad management if multiple staff are feeling the same way. If that's the case then yes, maybe looking for a new job isn't such a bad idea. I wouldn't worry too much about qualifications, the fundamental skills of nursing carry over to other fields. You could start looking without quitting and be up front with management when it comes time to leave. Not rude or confrontational, but if you and other nurses are leaving, they'll have to realize sooner or later that their management is the problem.

Specializes in oncology.
On 10/8/2020 at 10:55 AM, Ioreth said:

At 3:30 AM, we got a transfer from another floor on contact precautions due to MRSA.

Couldn't you get the cart with the patient on the other floor?

4 hours ago, Ioreth said:

This is a direct quote from the AM: "Mistakes like this can cost our colleges their livelihoods or their lives." She implied that I put the physicians, therapists, and food workers lives in danger. Even after the noc charge told her what had happened and our understanding of the iso cart situation, she whipped around and reiterated that it was my mistake and no one else's.

She is full of it. Lives?--No. Livelihoods??--If so it would only be because people like her exist. No one was in any damn danger to speak of.

No desire to make you feel worse (although if you get mad enough to reject asinine lies and decline to accept blame for everything it'll be worth it ?), but....there are nurses who are never individually spoken to in this way. And it's not because everyone they interact with is intelligent and kind or because they are perfect in any way whatsoever. You just need to summon forth your capable and serious professional vibe. Don't gripe, don't gossip, don't expend your emotional energy worrying about what they repeatedly refuse to fix. And do NOT react to the kind of provocation you are describing in this post. Silence and blank stares work very well. So does just walking away. [Disclaimer: my advice might be different in a different circumstance but you are describing someone completely bullshitting you for the sole purpose of making an opportunity to disparage you].

35 minutes ago, londonflo said:

Couldn't you get the cart with the patient on the other floor?

That's a good idea. Might not be an every day occurrence so they went with the process they usually use. Anyway, the NM didn't choose to point it out so it must not have been that obvious of an oversight in that unit/setting. She chose to focus on the deadly nature of the error and the special code she (and all the house supervisors) forgot to tell everyone about.

Specializes in Critical Care.

I would be wary of assuming the grass is greener somewhere else.  Some people go into nursing management because of their clinical leadership skills, and some go into it because they enjoy having power over others and using that power to belittle other people to make themselves feel bigger.  Unfortunately these days it seems like the latter is becoming more and more common.  Before you decide that what the AM said is something that should make you feel devastated, consider the source.  

What you need is to work on your 'bubble'.  When I started nursing I had a preceptor tell me about her bubble theory, which is that she's found she can only survive in nursing by pretending that when she comes out of the patient room she goes into an invisible bubble that keeps her separated from all the crap that goes on in the running of a hospital.  She's here to care for her patients and that's it, everything else is crap.  I didn't really get what she was talking about at the time, until one day the idea made complete sense.  I always have my imaginary bubble with me at work now, it's what protects my nursing soul from a system that more and more is intent on destroying it.  

Wow. Serious over-reaction from everyone involved. Please stop beating yourself up. When I worked SNF I pretty much got bathed in MRSA from head to toe multiple times over the years. In that setting back then, the sign and cart system was always a fiasco, and people were always coming up MRSA positive after I had been taking care of them for days. 

I think there's a system problem in your facility. You did as much (more probably) than any reasonable person was. The AM was way over-reacting. Your facility needs to communicate more effectively to all staff. In the grand scheme of things this was minor.

Specializes in retired LTC.

OP - it seems like there's more going on where you work. Something has got AM's feathers ruffled.

Just some advice to you if you're seriously thinking of moving on. I see that you've limited nsg experience. Take this from someone who's been there, seen it & done much of that, I advise you to be deliberate about proceeding. And excuse me for using clichés, but you don't want to cut off your nose and be spite-ing your face. I have gone from frying pan into fire thinking I might be better off switching jobs. Nah - WRONG! The grass was NOT greener!

But now is an INSECURE time to consider becoming low-man on the totem pole at any new job. I like PP Munro's 'bubble'. It's like developing a thick skin. YOU know you did a good job for your pts. That's what is important.

The job world is FULL of dipsticks who can bring you down. EVERY job has them. Don't let that happen to you.

Specializes in school nurse.

Your language: "devastated", "humiliated", "sheer stupidity", "questioning everything about being a nurse"...

While there was a flub on the shift, I didn't see anything about an adverse patient outcome.

Maybe work on keeping things in perspective...?

Specializes in Burn, ICU.

OP, my hospital did away with contact precautions for MRSA several years ago except in the case of draining wounds. The premise is that good overall standard precautions (hand hygeine in and out, gloves) are sufficient, and that gowning up slows patient care, wastes supplies, etc... So while you should absolutely follow your hospital policy (not mine!) the actual clinical impact of not having a cart for a few hours is probably negligible.

As to moving on...if you have no confidence in your management, that rapidly becomes an untenable situation on both sides.  The AM should have taken the opportunity to educate, not berate you.  But, honestly, it's not going to be the last time that someone yells at you for a situation they weren't present for and Monday-morning quarterbacks your decisions.  Only you can determine your personal threshold of "eh, she can be mad but I did what I could and nobody died" vs "I can't work with her again and here's my plan for getting out." 

I don't know if there's a manager above the AM that you could talk to about the overall morale problem on your unit, and I can't promise it will help. But if you like the unit and want to stay, focus on the reasons you find it to be rewarding and take joy in the fact that the AM works days, not nights!

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