Bad Experience with Nurses at hospital, rethinking my major now.

Nurses General Nursing

Published

I will start off by explaining that I am a nursing student. I got into nursing because I love to work hard, work on my feet, be challenged, and most importantly help others. I am planning a trip to India to volunteer at an HIV clinic, because for me it’s not about money, It’s about helping others and giving them support when the need it the most.

This weekend, a close friend of mine assaulted me. I had no idea that would happen, and it was emotionally traumatizing. I called the police, but 15 minutes later they still had not arrived. I asked my friend to drive me to the hospital because I was having vision disturbances and vertigo, and I was worried about having major head trauma.

My friend dropped me off and went back to her house to wait for the police and tell them where we were. I was alone, and taken back immediately because of my facial contusions and bleeding from my nose. The nurse who greeted me was unpleasant to say the least. The first thing out of her mouth was “Why did you let this happen? Why did they do this to you?” She began to lecture me, as I sat bleeding, dizzy, and unable to see about making better friends.

I don’t do drugs, I don’t hang out with “shady” people, this isn’t something I ever foresaw happening to me. No one who knew this person thought in a million years he would assault me. A minute later I went to the bathroom and I forgot where I was. I was extremely dizzy and began to panic. I walked out into the hallway, walked up to a staff member and said “I need help, something is wrong with me, I don’t know where I am” She shouted at me to go back to my room. I didn’t know where “my room” was, so I stood there “I can’t breathe” I said. I was having a panic attack.

She took me back to my room and said “You are in the hospital. There is nothing wrong with you. The doctor will come in to evaluate you soon. Take this” and handed me two pills. I asked what they were and she said “Calm down, Just take it!” and left the room.

5 minutes later, two nurses had an argument outside my room about one nurse who “had an attitude” they began to curse at each other, shouting about some other situation, not taking into consideration there was a terrified victim of assault three feet away, hearing all of this.

Maybe my friend should have stayed with me, but she left because she wanted to police to know where I was. She came right back with them about a half hour later. The nurse acted like my friend dropped me off and left me there because she had no respect for me. She acted like I did this to myself, telling me I needed a “new group of friends”

Just this experience is making me think maybe I don’t want to go into nursing. If I had been working, I would have told that nurse to calm down, and to talk to the patient like a person. She had no idea what my situation was, and yet she chose to lecture me when I was scared and vulnerable. The nurses fighting outside my room was just totally unprofessional. I had no idea someone who worked so hard to get this degree would act like that. I feel like if these are going to be my coworkers, then I don’t want to be in this field. I guess what I am hoping for is for someone to tell me not all hospital envoirnments are like that, and that we are allowed to be nice and caring to our patients. I don’t want to become bitter and unpleasant, like these nurses were. This whole experience was so humiliating; I wish I could have been treated with compassion.

Specializes in Peds Medical Floor.

the other staff members who were fighting, they may not have even been nurses, but the way they spoke to each other, especially the cursing, was totally uncalled for. they knew patients could hear them. someone should have stopped them. i would never want to work with people that spoke to eachother like that. i don't usually have panic attacks, and no, i have never been assaulted before, but i know this may be something i have to deal with as a nurse. i was brutally attacked by someone i thought was a friend, because i didn't want him to drive intoxicated. i took his keys and tried to help him, and he ended up slamming me into a wall and punching me.

you did call them nurses in your first post. what made you assume they were nurses? if you are going to file a complaint please make sure you only call people by their title if you know it. you might get some nurses in trouble, when maybe they were aides? i only say that because you seem to have decided that all nurses might be like that, when maybe you only met one bad apple, instead of 3.

sorry this happened to you. it must have been very frightening. there are good nurses and bad nurses just like there are good cops and bad cops....where were those cops when you needed them? i hope you press charges against your "friend." i agree you should get counseling of some kind to try to prevent ptsd. panic attacks aren't fun. good luck!

I am truly sorry you were assaulted, that must have been very frightening.

I do agree with a previous poster who said that assaults rarely, if ever, happen "out of the blue" with no warning or clues beforehand. That you may have missed those clues certainly does not make the assault your fault, nor absolve the perpetrator of responsibility for their own actions, however, it is concerning that you were seemingly oblivious to the danger right in front of you. I hope that you will learn what you can from this experience in order to better protect yourself in the future, both as a woman, and as a future nurse.

As far as your experience in the ED as you describe it in your original post, I'm reminded of the saying that there are three sides to every story; yours, mine, and the truth. While I am completely willing to believe that you were not treated with the level of sensitivity that you were expecting, I am also willing to believe that your perception and recollection of events were and are influenced by your emotional state both at the time and now.

I am not in any way attempting to minimize or invalidate your feelings and experience, however, I do think that sometimes, when emotions are high around an issue or experience, we can tend to magnify things and make them bigger than they need to be, until they take on a life of their own and the important parts (like taking care of yourself) become lost in the shuffle.

Again, I'm sorry this happened to you, and good luck in your future endeavors.

Specializes in Leadership, Psych, HomeCare, Amb. Care.

It sounds like a highly unpleasant.

You may want to follow up with a letter of complaint regarding the specific issues.

Otherwise, use these bad examples as what NOT to do when dealing with patients.

Specializes in LTC Rehab Med/Surg.

If troll means I question and reason the story of a pt, then troll I am.

I will not sit silently while a poster bashes the profession I've chosen for my lifes' work.

Are there bad nurses? Sure.

Are there a hundred times more good ones? Absolutely.

Are there pts who will lie/embellish/complain to get what they want, whatever that may be? Sure.

Are most pts honest decent people just like us? Absolutely

Our job is to figure out what side of the fence nurse and pt fall on.

I will always err on the side of compassion.....for my fellow nurse, before I heat the oil to boil them in.

I can be an advocate for my pt AND my fellow nurse. I'm multi-talented like that.

And just for the record being compassionate does not require me to leave my common sense at the door when I go to work. Or visit allnurses.

Specializes in Operating Room.
Well thanks for your comments :). I actually feel a lot better now. I talked to a friend of mine who went through a very negative experience at the same hospital ER and then had a really great experience at another hospital. She said that that she was told the hospital is understaffed, and it makes sense that the nurses would be stressed out. I don't know if I will write a complaint, I would rather talk to the nurse herself, write her a letter of some sort.

I didn't want to take the meds without knowing what they were, but I was afraid if I didn't, the way she was shouting at me, that they would tie me to the bed or something! She honestly intimidated me. I wasn't out of control, but I was panicked. I still don't know what she gave me. When I was dismissed, A woman came in to get my insurance information, and I asked her to please find the nurse and find out what she gave me, and it never happened.

The doctor however, was kind and polite. The patient care tech asked me if I was pressing charges, when I said yes, she said "good", but other than that, I felt like I was treated like a peice of meat by the RN. I wasn't intoxicated or belligerent, maybe when they see assualt victims they usually are, I don't know. I wish I had an explination as to why I was treated me like that. I probably never will.

I would bet that the nasty ER nurse probably had domestic abuse in her own background. You would think that living through that would make someone more compassionate but some people go the other way. I have had friends like that. Seeing you in your vulnerable state might have hit a nerve with her.

But, this still would be no excuse to treat you the way she did. Im sorry you went through that. You sound like you're going to be a good nurse- use this as a teachable moment to show the kind of nurse you don't want to be. There are some real pieces of work out there( like any profession). I for one don't find your story unbelievable. I've worked with a nurse who made fun of people in wheelchairs. Ive worked with one who took a picture of an anesthetized patient's member on her cellphone( she was fired for this, thank goodness). I've worked with one who called minority children " animals" and stated that their mothers should have all had abortions. This statement was said in a busy PACU, BTW.

We would like to think that because someone became a nurse, they are a decent human

beingsBut, life isn't like that. I'm also sorry you kind of got chewed out here by some people. To me, we all have the right to express an opinion and tell our story, no matter if we have 40+ years of experience, are still a student or, horror of horrors, not even a nurse.

You should become a nurse- we need more of the well adjusted and kind out there!;)

Specializes in Med/Surg.
yes, i was in the er. it was saturday morning when this happened. i would say i understood if they were busy, but when i was there was only one person waiting in the waiting area. i went straight back to be treated, no wait. it didn't seem that hetic in there, but i understand when you work in an er you are probably very stressed out. i was schocked at the way i was treated though. being "busy" wouldn't excuse that behavior, would it? i also agree with whomever said that it can be crazy in the er even if it isn't apparent in the waiting room, or even in the halls of the department....not that i think that's relevant to that nurse's behavior.

i really love medicene. i am in my second year of nursing school, i will graduate spring 2013. so far, i have a good gpa and i love my classes. i still want to stay in this field. i just felt like these nurses hated their jobs, and if i am right, then maybe i should look into something else in the medical area. it breaks my heart to feel this way. someone hating their job has nothing to do with how you will feel about your job. you'll also find people that "hate their jobs" (if that was even the case with this nurse, you never know) in other areas of medicine.

i am 25, i've been on my own since i was 17. i have worked many jobs. i know i want to work in medicene, i know i want to help people. i guess it is silly for me to say i want to switch majors, because honestly i don't think i will. i really love nursing school. i guess i was hoping someone would tell me that this is a rare occurance and most nurses are kind to their patients. is this the only experience you've ever had with a nurse, and as a patient? it's possible, i suppose, i just wouldn't think likely based on the fact that you're 25. if you've never had an experience like this before, that alone should tell you that this was an isolated incident rather than the norm. you say you've worked many jobs, also, so you know there are *bad apples* in every bunch. certainly you worked with an individual in another area of employment that would be on par with the nurse you're talking about, but you know not everyone was the same way, right? and you weren't that way, too?

i worked in a dental office as an assistant before going back to school, and one of the patients was a recovering addict who had to have most of his front teeth pulled. when he came in he was a wreck, he was 30 but he looked much older due to bone loss. after the extractions we fixed him up with a bone grafts and a bridge, and he looked like a new man. when we handed him the mirror he began to cry, thanking us. it was amazing what those teeth did for his self esteem. it was then i knew i wanted to be a nurse. dental was fun, but i wanted to be able to work with more than just that.

you are right, the shouldn't have let me go to the bathroom alone. there are many things they shouldn't have done. i just hope that the job won't make me bitter, like them :( i don't think it's fair to peg this nurse (i won't say anything about the people that were arguing, i don't know what their titles are) as "bitter." that tends to be the fallback reason people use for any nurse that does anything they don't like or agree with ("oh, they're just bitter"). i am not saying i agree with everything she said or did, but don't assume she's bitter. also, if you don't want to become bitter...you have control over your attitude.

did you even read my responses after the initial post? i don't think you did. i even said, yeh, it was stupid for me to let that get in the way of my dream.

no way was i expecting anyone to beg me to stay with nursing. i had a moment of doubt because of the er i experienced. did you ever have a moment when you felt like maybe you made the wrong choice? i guess you never second guessed yourself? i would never, ever want to work with the people i encountered, and i will never go to that hospital again. i'm not sure how the behavior of one person would make you question what you want to do. what's the correlation? you know that you're not going to be that kind of nurse, right? you know what kind of person you are.

what i specifically asked was if this was normal occurrence. " i guess what i am hoping for is for someone to tell me not all hospital environments are like that, and that we are allowed to be nice and caring to our patients" i honestly find it hard to believe you are asking this question...."is it allowed?" the unspoken question then being, "are nurses told not to be nice and caring to our patients?" you've been in nursing school for 2 years and you wonder if you're "allowed" to be nice? i don't understand.

i feel a lot better after learning that most people agree with me that the nurse was out of line. was i out of it? yes, i was confused and traumatized. do i remember her entire lecture the nurse gave me when i first arrived- no, i don't, but i remember parts of it, and she was accusatory and rude. i do remember exactly what was said to me when she shoved meds in my face and shouted at me to calm down and take them, refusing to explain what i was taking. none of that is contrived. i'm not saying that she wasn't accusatory and rude, i wasn't there....but if you know you were out of it and dazed, confused, etc, how do you know that you remember what she said verbatim? also, if she refuses to explain what she's giving you, the response is simple...refuse to take them. there isn't the fear of being "tied down," as you mention later....you weren't being physically violent to her or a danger to yourself, were you? it's really hard to connect the dots between, "i was afraid if i asked what they were that she would tie me down or something."

i just now went back and read your post: to paraphrase, you walked out in to the hall, stated you didn't know where you were, something was wrong with you, you didn't know where your room was, and you started to have a panic attack. this was the point at which the nurse brought you back to your room and gave you the medication....and yet, after just saying that you didn't know where you were, you remember exactly what she said to you? i know that you think you do, but it doesn't all add up in the grand scheme of things.

so you feel the need to mock me and call me lame? i hope that makes you feel good. go ahead, i've been through enough this week your ignorant comment really is the least of the crap i've had to deal with.

i am not saying all of this to make light of what you went through. my heart goes out to you, dealing with an assault at the hands of someone you believed to be your friend. i'm just trying to give you another way to reflect on things. i think you were already in a *victim* state of mind (and rightfully so, of course), so anything other than a hug or outright coddling was going to come across as more harsh than it was, and more personal.

i caution you to tread carefully in any reporting of these events to the hospital. knowing that you were confused, and the fact that they directly followed a head trauma, very possibly is coloring/warping what actually took place. i also am not excusing bad behavior, but any nurse here has dealt with patients that embellish (or outright lie about) things that happen...such as:

"i've been in pain all night long, i didn't sleep at all, and nobody checked on me!" (this from someone that has been medicated on schedule, was checked on every hour, and spent most of the night sawing logs)

"my call light was on for two hours and nobody answered it" (when this is a) clearly impossible, b) you can look at the computerized log of both call light times and location of the nurse, and c) you saw the light come on, since you were headed to the room anyway)

the list goes on.

i honestly think you should focus more on your own healing and coming to terms with the assault itself. that is the most important thing right now.

use this experience with the ed staff as motivation for your own career, and let it help you shape the kind of nurse you want to be. that is what will benefit you the most.

Specializes in Oncology; medical specialty website.
i am not saying all of this to make light of what you went through. my heart goes out to you, dealing with an assault at the hands of someone you believed to be your friend. i'm just trying to give you another way to reflect on things. i think you were already in a *victim* state of mind (and rightfully so, of course), so anything other than a hug or outright coddling was going to come across as more harsh than it was, and more personal.

i caution you to tread carefully in any reporting of these events to the hospital. knowing that you were confused, and the fact that they directly followed a head trauma, very possibly is coloring/warping what actually took place. i also am not excusing bad behavior, but any nurse here has dealt with patients that embellish (or outright lie about) things that happen...such as:

"i've been in pain all night long, i didn't sleep at all, and nobody checked on me!" (this from someone that has been medicated on schedule, was checked on every hour, and spent most of the night sawing logs)

"my call light was on for two hours and nobody answered it" (when this is a) clearly impossible, b) you can look at the computerized log of both call light times and location of the nurse, and c) you saw the light come on, since you were headed to the room anyway)

the list goes on.

i honestly think you should focus more on your own healing and coming to terms with the assault itself. that is the most important thing right now.

use this experience with the ed staff as motivation for your own career, and let it help you shape the kind of nurse you want to be. that is what will benefit you the most.

well said.

Specializes in Telemetry RN.

Not discounting that the op's perception as totally inaccurate, but she did state she had AMS, feeling panic, disoriented, was getting up per self and wandering the hall, and still is fuzzy on some the the details. She may not realized that her own behavior was a threat to her own safety (walking halls per self with head injury) or that she may have been bordering on hysterical at the time, understandably. Her nurse's priority at that point would not be hand-holding and coddling, it would be ensuring her safety. Get her back to bed. Administer anti-anxiety meds. Best way to deal with any confused and upset pt? Short directive statements. Firm tone of voice. You go here. Stay here. Swallow this. A brain in panic mode can't comprehend much more information than that, let along drug information, side effects etc. A "You are safe" or "You are ok" may have added to the therapeutic relationship and kept the nurse from sounding too short, rude or offensive. Maybe in fact she did say something along those lines but the OP doesn't recall. In triage they would have assessed for hx of drug allergies/reactions, again op may not recall. Assuming this Nurse is a competent member of our profession, she would have checked this before administering an ordered anxiolytic, and we have no reason to doubt she did so. The ER doc and RN used their judgement and deemed the med safe and necessary in that moment to keep OP safe and calm, whether or not she deemed it an appropriate time for med education. OP calmed down, had no detrimental effects, remained safe while in ER, even became less fuzzy after med was given and able to give information to admitting when shortly before she was in such a state of panic she couldnt remember where she was or why she was there. Does anyone really think a little handholding and gentle redirection would have such effective results? So no, I see no reason to encourage OP to report her nurse for showing "lack of compassion."

And while sharing her opinions of OP's friend may be blunt or unprofessional in that environment, many are giving op similar advice here without OP being offended. I don't see a point in encouraging OP to report her nurse just because she can. "How dare that nurse point out such a truthful thing to me in such a direct manner! She may have a point and I appreciate similar advice from strangers on the internet, but when treating me in the ER she has no right to express such an opinion, so I will file a complaint with management, for she told me things I did not want to hear!" Really? And how often do y'all have vent and rants on AN when other pts complain that they weren't handled with kid gloves and told exactly what they wanted to hear? "They said Billy needed to lose weight. They called him fat!" Or "They wouldn't let me order mom a milkshake (just because she had a BS of 385!)" I've only floated to ER a few times, but that short of thing seems magnified in that environment, because most of the pts, even (esp) the noncritical ones, are experiencing a crisis of their own and so are very focused on their own needs in that very moment. Kudos to ER nurses who routinely juggle and prioritize the needs of multiple such pts; its not my cuppa tea.

In truth OP you have experienced a truly terrifying event and I hope you do find the support you need to recover from it. The ER is only the first step in that process. Hopefully you and your loved one will never experience such an event ever again, but bring with you into your nursing career the realization: there was no way that ER nurse could have dropped her pt load and held your hand and listened to you talk for 30 minutes. It would have been lovely if she could have,and you may have truly needed someone who could have done that in that moment, but in the ER there is no way she have done so and still provide safe and competent care to all her pts. It's just not the nurse's role in an emergent care environment. If this was a case of sexual or domestic abuse, in our ER anyway, a specially trained RN or counselor would be available to provide for that need - it still would not fall under the primary RN's role. Depending on what kind of position you accept as a nurse, you may find that providing that level of support is not your role either. You are the co-ordinater for all of the pts needs, not the provider. This may very well be a wake up call for you in this regard, or at least a realization that ER nursing isnt for you.

Specializes in Telemetry RN.
You did call them nurses in your first post. What made you assume they were nurses? If you are going to file a complaint please make sure you only call people by their title if you know it. You might get some nurses in trouble, when maybe they were aides? I only say that because you seem to have decided that all nurses might be like that, when maybe you only met one bad apple, instead of 3.

Agreed. Also could have been lab, imaging, housekeeping, etc. All in scrubs and all interact with nursing, and thus may have complaints about a particular nurse.

Wow, it is a blast from the past reading these posts from two years ago. It is hard to believe how far I have come since then.

Thank god I didn't listen to anyone telling me not to pursue nursing!

I started working two months ago as a pediatric RN. I absolutely love my job, and even though every day is a challenge mentally, physically, and sometimes emotionally, it is fulfilling in a way I know no other career would be. I am still in orientation, but I can already tell that I made the right choice sticking with it through all the challenges of nursing school and finding a job. I was afraid that nursing might make me a horrible person, like the people I encountered in that ER. I now know it won't- although I guess to some of you that felt like a silly thing to question.

Even though at the time I was experiencing what I now believe was confusion from the concussion, I clearly remember the specific things that the nurses said and did. There is absolutely NO EXCUSE for the way I was treated. There is no way that I will EVER consider that proper nursing, regardless of how bad or hectic their day was. I would never, ever, demand a client take medication without explaining what the medication is. There is no excuse for taking your frustrations out on a patient like that. Shouting at a person in that situation- especially knowing they were just assaulted- is totally uncalled for. I think if you find yourself making excuses for nurses who act like that, then you should really be the one considering entering another field.

Since I have begun working, I have heard horror stories about that ER. No victim deserves to be shamed for being assaulted. PERIOD.

To end this on a happy note, I probably won't be back to check this. I guess now it would be more appropriate to change my name to something with "RN" in the title :)

Thanks to everyone who offered words of encouragement. I will let this experience make me into a better nurse. On the days I get a really, really, uncooperative patient (I work in peds, so that is pretty much every day) or worse yet, uncooperative parents, I will remember what it is like to be in that bed, and I know I'll be a damn good nurse.

Lindsey

Specializes in cardiac.

Nurses are overworked, under paid, and terribly stressed, but it doesn't give someone the right to act like that. If you have issues with a coworker then take it in the office...otherwise, suck it up. I've been guilty of being rude at one time or another, I'm sure. Every nurse probably has...doesn't make it right, though. Maybe a little reminder to the management staff would help that nurse receive coping mechanisms that are appropriate. Who knows?

Now that you are an RN (HORRAY!!!) I would think about becoming involved with "SANE" or to be part of a women's shelter, abuse hotline--something that can turn your horrible experience into helping others to not have to go through what you did.

Best of luck in your endevours!

+ Add a Comment