Nursing: The Caring Profession

You don't have to have a calling to be a good nurse, but you do have to care. I'd go so far as to say FIRST you have to care. Lots of great nurses are in it for the money, but one characteristic all great nurses share is that they care about their patients. I would argue that someone who doesn't care should not even BE a nurse! Nurses Announcements Archive Article

I've gone on record as vigorously opposing the idea that one must have a "calling" to become a nurse, or even to become a good nurse. Even someone who is just in it "for the money" can be a fabulous nurse, and someone who has a calling can be totally incompetent. To be a nurse, you need to be able to communicate well in English (both oral and written form), understand enough mathematics to calculate drug dosages, memorize that a PT goes in a blue tube and a Chem panel in a gold top (or whatever color coding your institution uses), be able to make assessments, plan care and you must be able to utilize your critical thinking skills. (And myriad other things that I could spend all day enumerating without ever getting to my point.)

But the smartest person in the world won't be a good -- or even half bad -- nurse if he or she doesn't CARE.

I'm not talking about warm blankets and fluffy pillows and bringing sodas from the vending machine and attending your patient's funerals or their children's bat mitzvah's. Most of us don't have enough time to do as much of that as we'd like to. I'm talking about caring about your patients enough to advocate for them, protect them and do your very best.

In the past few days, I've seen a few threads that trouble me a great deal. There's the CNA whose patient fell in the bathroom. While the patient was still in CT, the CNA was on allnurses.com wondering what this fall would do to her record, how it might affect her future plans. She listed four concerns and not one of them was a concern about the patient. The fall serious enough to require a CT, and her first concern was for herself. In fact, it seems that her only concern is for herself. It was only after attention was called to her list of concerns being about herself and not her patient that she responded with: "Let's simmer down, ladies. Of course I was concerned with how she was and it was obviously implied. No hemorrhages were found in the CT. "

Then there's the student who was "kicked out of clinicals for a HIPAA violation." He went on to describe a series of egregious errors including a near miss with an insulin dose that was 10 times the ordered dose and concluded with a litany of excuses for his mistakes and complaints about the unfairness (to him) of the situation. Again, this person expressed no concern for the patient he could have harmed or even killed ; his concern was that he had no advocate for the disciplinary process, that it was totally unfair to him, cost him an extra semester and tuition money and that he didn't think there was a HIPAA violation anyway. (For the record, I don't think so either. I think he was asked out of the clinical for "reckless and unsafe behavior.)

Again, it was only when it was pointed out to him that his first concern should be for the patient, that he responded with "you have no idea how I grieved because of the insulin error or how much it affected me. " And in a later post, added: "They were really after me that day," and "Perhaps you didn't read the part where I said that it severely affected my psyche. " Again -- all the concern expressed is for himself and none for the patients he could hurt.

Caring isn't enough to make a good nurse, but without caring you cannot be one. Everyone makes medication errors -- I've made some whoppers! The difference between a caring nurse and an uncaring one is that the caring nurse's first concern is for the patient who was harmed or potentially harmed, not for himself or herself. I remember an error with a heparin drip that had the patient's PTT in the stratosphere and his urine cherry red. I don't remember being concerned about whether the error went on my record or whether I'd be fired -- I was devastated by the harm I had done to that nice old man. And that's what I told the physician, the charge nurse, my manager, the pharmacist, my husband and the colleague who noticed the error. No one had any reason to question whether I understood the enormity of my mistake or cared about the patient involved.

I was the nurse caring for the patient who went down half a flight of stairs head first. My immediate concern was for the patient -- calling the doctor, getting the patient off the floor and to CT, watching him like a hawk all night long. Of course I was concerned for the potential damage for my career, but is was way far down the list of my concerns. WAY far. For some of these folks, their ONLY concern seems to be for themselves and their grade, possible disciplinary action, a bad mark against them.

The nurse who really doesn't care about the patient first isn't a good nurse and I would argue that they shouldn't even be a nurse at all.

In my opinion, caring and competency go hand in hand (most of the time). Nurses who are always more concerned with themselves are more likely to let certain things slide, to NOT double check information that may be wrong, to not thoroughly educate the patients about their new illness or medications, etc.

I think the public often confuses the idea of caring about your patient with the idea of endless patience.

I've been thinking and I'm not sure "caring" is the right word. Perhaps "personal accountability"?

Specializes in PACU, presurgical testing.

So many good points on both sides of this, if there are actually sides. Thank you, Ruby Vee, for a great thread!

A few things come to mind. First, when I was a student, I felt that our instructors placed a large emphasis on liability (from the legal standpoint, not meaning personal accountability), losing licensure, etc. Perhaps in our litigious culture, nursing schools are hitting this part hard, to the exclusion of the basic idea of putting the patient first, first, first (or perhaps that's what we end up taking home). Then we get out in the real world and have to marry the two together!

Second, I remember a classmate who made a med error in clinical (luckily was caught just before it would have affected the patient), and what struck me most was that the student spent a LOT of time blaming the system (which, admittedly, had its flaws, but we all had to work within it), blaming the instructor, blaming everyone else except her/himself. Should s/he have quit in a fit of guilt? No, but a little introspection wouldn't have been amiss. Just asking, "What could I have done better to avoid this error?" would have been appropriate, but I never heard that come across in multiple conversations about it. I ran into this person years later and found the same attitude about a work situation s/he had run into.

All that said, I do find that sometimes when I have later questioned my care, I have jumped to the consequences for my job and license a little too quickly. The longer I work, the less that is a problem, though. I do this job because I care about the patients, period. The day it becomes about saving my hide is the day I go back to a desk job!

I feel like it's kind of rude to call out other members this way. Don't you think? I've read both of the posts in question and you absolutely cannot know how much those people cared or didn't about their patients. And based on one thread from each of them, you insinuate that they don't care and therefore shouldn't be nurses? I hope you're wearing a safety harness for that giant leap you're making.

We've all made mistakes during the course of our schooling and careers. We all respond to and process grief, shame, guilt and sadness as a result of those mistakes differently. Some of us don't wish to do that publicly. I don't think that just because those two members in particular weren't falling all over themselves to sob on the internet about the fate of their patients means that they are cold, unfeeling jerks. I was disappointed about how those two threads devolved so quickly from a question ("what do you think might happen to my employment as a result of this?") to accusations of uncaring.

I pretty much agree wholeheartedly with this.

I've been on AN for a little over a year now and have mostly just browsed around and soaked up the knowledge. I only pipe up with an opinion when I absolutely feel like something needs to be said. I've read a lot of posts and gotten to kind of get a grip on the community names, and I really don't like the attitudes that seem to be prevalent within some of the groups here a lot of the time.

IMO, nobody should have to explain why they feel they deserve to be given advice. It's completely logical, for these reasons and the ones dorenavant has listed, that people would come here for "real world" advice on how something like this could affect them while using formal channels for education on their incidents and personal channels for expressions of remorse.

Sometimes, questions really are just ridiculous and people deserve to be called out for them (I'm thinking of a particular one about how to work in nursing without having to ever handle fecal matter :roflmao:), but it seems like a handful of people here are very aggressive in calling people out over stuff that there really isn't evidence to back up. For that reason, I'd have to be in pretty dire need of having a question answered and know of no other alternatives before I'd post it here.

AN can be a very caring community if you find yourself stepping with the right crowd, but be a non-regular and come in and ask a question with the wrong phrasing, and you find yourself harangued and questioned and then a top name on the site writes an article saying you ought not even be a nurse?? That seems pretty ridiculous.

Specializes in CCU, SICU, CVSICU, Precepting & Teaching.
I pretty much agree wholeheartedly with this.

I've been on AN for a little over a year now and have mostly just browsed around and soaked up the knowledge. I only pipe up with an opinion when I absolutely feel like something needs to be said. I've read a lot of posts and gotten to kind of get a grip on the community names, and I really don't like the attitudes that seem to be prevalent within some of the groups here a lot of the time.

IMO, nobody should have to explain why they feel they deserve to be given advice. It's completely logical, for these reasons and the ones dorenavant has listed, that people would come here for "real world" advice on how something like this could affect them while using formal channels for education on their incidents and personal channels for expressions of remorse.

Sometimes, questions really are just ridiculous and people deserve to be called out for them (I'm thinking of a particular one about how to work in nursing without having to ever handle fecal matter :roflmao:), but it seems like a handful of people here are very aggressive in calling people out over stuff that there really isn't evidence to back up. For that reason, I'd have to be in pretty dire need of having a question answered and know of no other alternatives before I'd post it here.

AN can be a very caring community if you find yourself stepping with the right crowd, but be a non-regular and come in and ask a question with the wrong phrasing, and you find yourself harangued and questioned and then a top name on the site writes an article saying you ought not even be a nurse?? That seems pretty ridiculous.

Much of the reason I wrote that article is so that new nurses, nursing students, pre-nursing students, etc. would read it and get the message that caring (or as someone upthread noted, personal accountability) is essential in nursing. The writers of the original posts in the two threads mentioned lent examples where I believed it was missing.

If your major concern when you've made an error is about the consequences to you personally, rather than about the harm you may have caused to another human being, you might be more disposed to cover things up or shift blame rather than immediately set about to mitigate the damages to the patient.

Neither poster made reference to the fact that they were at all worried about the patient when they made their original posts, and when that was pointed out to them, the response was along the lines of "Of course I care about the patient, but what about MEEEEEEEE?" (Not a direct quote, you understand.) If you genuinely care about the patient more than about the personal consequences to yourself, that's probably not how you'd respond. And if all you're concerned about is yourself, you ought not to be a nurse. You don't have to have a calling to be a nurse, but you do need to be able to care about others besides yourself and your own immediate circle.

If you have a genuine question to post here, post it. And if you get called out on it, think about the message and not whether or not you like the poster or the way the post was written. Really think about the response, especially if it was from someone who's been in nursing for a decade or more. If you do that, I'm pretty sure you'll learn a lot -- and maybe not just about the question you actually asked. you're right that no one should have to explain why they deserve to be given advice -- that's what most of us crusty old bats are here for. But if we think we detect a pattern of thinking or a pattern of errors that you may not be aware of, we'll point it out to you. I wish there had been an allnurses.com when I started out in nursing. Had I been able to ask questions about colleague relations, time management, etc. and get responses from the elders of my profession I would have had a LOT easier time of my first several years!

Yes, AN can be a caring community. And that's a wonderful part of what it has to offer. But it can be an excellent place to learn as well, and sometimes that's a little more difficult.

Well said. I made a huge error a while back and I stayed up all night thinking about the patient. The next morning after the error I visited the patient to make sure they were still alive and breathing. I was probably too hard on myself but I truly do care about my patients.

I believe a person does not even consider nursing without that special computer chip called "caring or empathy " for others. it is what keeps you going thru the years, and it is the glue of your career. I have been a nurse 40+ years and regret none of it!

Specializes in Trauma ICU.

Interesting article. And I agree that maybe caring isn't the best word to use in this situation. Obviously as nurses we all should include some form of compassion in our care but taking personal responsibility for your actions is more of an accountability process (imho). I'm learning all about that in Fire I class and while the fire and hospital world are very different, there are plenty of situations where we have people's lives in our hands.

On the flip side I would comment that we unfortunately live in such a litigious society nurses do have to keep a constant reminder of the legal actions someone could take (whether you feel they are justified or not). I still remember having a lecture from lawyers (who had once been nurses themselves) in nursing school who stressed to us the importance of documentation to essentially cover our behinds. No one followed this up with a comment of "you don't realize how important your actions will be to this individual years down the road if you really screw up." It was more of a "the world is out to get you."

And yet with that being said, I follow the saying a mistake is only a mistake if you do the same thing twice. If you make an error (as I know I have) you should own up to it, as embarrassing as it may be sometimes (and realize the impact it could have caused or did cause). Accept responsibility and move on with your life.

Specializes in Med-Surg, NICU.

While I agree with what you are saying, I think it is unprofessional and childish to call people out in a thinly-veiled thread. You don't know what they were thinking/feeling in the moment, and how dare you attack them by making a call out thread to chastise them. Get off your high horse, OP.

You know what, the older I get, the more I disagree with you, TPB (though that is my very favorite movie of all time-- and why Dobby and not, oh, an RUS or Billy Crystal?). I think there is ample evidence of the fact that the self-esteem pendulum has gone waaaaaaaaay too far over there, and somebody has to be standing ready to give it a good shove back now and then without caring much one way or the other whether anybody likes it or not.

I will absolutely grant you that this characteristic of older women probably accounts for the reason they burnt, drowned, and hanged so many of us back in the day; perhaps name calling on anonymous Internet board is much-diluted but just the same attitude expressed in a more modern (and less violent) way.

I am sure somewhere along the line a beloved grandmother or auntie told you to knock it off, or that your behavior was completely unacceptable, or that the little tantrum you just threw was childish, or that the stunt you pulled at someone's wedding just begged you to be told that this was not about you and your grandstanding spoiled a special moment for someone else.

But I can tell you, as a grandmother who has done some of those things myself, that your grandmother loved you with all her heart because you were the future of her family, and the reason she said those things was to save you more heartache later...all the while knowing that life will bring you heartache anyway.

So with RubyVee (though perhaps she will forgive me for putting her in the crone/grandmother cohort, as I don't really know her age), and me, and the other old bats who think that way. Whether some folks like it or not, we are trying to give them the benefit of our hard-won experience because we love them, because they are the future of our profession. Perhaps this is where the new nurses come to see that elders are more than old people. We are old PEOPLE. And at AN, we're nurses, we can help.

Specializes in Oncology; medical specialty website.
While I agree with what you are saying, I think it is unprofessional and childish to call people out in a thinly-veiled thread. You don't know what they were thinking/feeling in the moment, and how dare you attack them by making a call out thread to chastise them. Get off your high horse, OP.

​Aren't you doing the same thing?

Specializes in CCU, SICU, CVSICU, Precepting & Teaching.
You know what, the older I get, the more I disagree with you, TPB (though that is my very favorite movie of all time-- and why Dobby and not, oh, an RUS or Billy Crystal?). I think there is ample evidence of the fact that the self-esteem pendulum has gone waaaaaaaaay too far over there, and somebody has to be standing ready to give it a good shove back now and then without caring much one way or the other whether anybody likes it or not.

I will absolutely grant you that this characteristic of older women probably accounts for the reason they burnt, drowned, and hanged so many of us back in the day; perhaps name calling on anonymous Internet board is much-diluted but just the same attitude expressed in a more modern (and less violent) way.

I am sure somewhere along the line a beloved grandmother or auntie told you to knock it off, or that your behavior was completely unacceptable, or that the little tantrum you just threw was childish, or that the stunt you pulled at someone's wedding just begged you to be told that this was not about you and your grandstanding spoiled a special moment for someone else.

But I can tell you, as a grandmother who has done some of those things myself, that your grandmother loved you with all her heart because you were the future of her family, and the reason she said those things was to save you more heartache later...all the while knowing that life will bring you heartache anyway.

So with RubyVee (though perhaps she will forgive me for putting her in the crone/grandmother cohort, as I don't really know her age), and me, and the other old bats who think that way. Whether some folks like it or not, we are trying to give them the benefit of our hard-won experience because we love them, because they are the future of our profession. Perhaps this is where the new nurses come to see that elders are more than old people. We are old PEOPLE. And at AN, we're nurses, we can help.

I had to learn things the hard way -- there was no internet or an AN when I started. I contribute here because I'm hopeful that maybe my advice will keep someone else from having to learn the hard way. And in return I am hated, vilified, put down, called names . . . .

But your second paragraph put a whole different spin on all that, so maybe I'm lucky, too, that I'm not around trying to give advice back in the day.

There a times when I wonder if it's worth it, or if I should just leave today's new nurses, nursing students and wannabe nurses to stumble about and figure things out on their own. There are times I wish I could reach through the internet and give some of these kids a much-needed Gibbs-like head-slap. But I guess part of being an old nurse -- a crone, even -- is giving back. So here's me, attempting to help. Still.