Based on the thank you card thread, what's the most bizarre thing said to you by management or administration? I can think of a few that will always stand out in my mind.
When discussing our patient satisfaction surveys, our manager told me in a staff meeting, "Monkeybug, a patient would much rather have a nice nurse than a smart one. They don't care how smart you are, it doesn't matter. The "little things" are what matter! In fact, a family probably wouldn't care if you killed a patient if you were a really sweet nurse." My reply was rather colorful, and culminated with me saying, "give me the smart ***** any day if I'm the patient."
I had a negative survey once because the patient had rolling veins. The patient's comment was that I should have kept this from happening. I asked manager how I was to do this, for future reference. "Well, of course, you can't control rolling veins. But I'm sure if you just apologized enough, you wouldn't get these negative comments!" (my only negative that quarter, but enough of an issue to get called to the office)
