Hi - I'm a newer grad (May 09) and would like a little bit of feedback. Today a patient's family member wanted me to contact the patient's doctor re: a proposed surgery. So many physicians on the case I spoke with a more experienced nurse on the unit and asked if I should contact the admitting doc first before surgeon and consulting docs out of courtesy and respect. The family member was very upset with a non-compassionate float nurse from the previous evening and had actually reported her to director of the hospital and I was trying to be a liason between this family (rightfully upset - pt very very ill) and the hospital etc. The experienced nurse honestly thought I should call admitting doc first. When I spoke with doc asking simply "Family would like to talk to a doc" He chewed me out for probably 5 minutes - he hadn't seen patient recently and hadn't done the surgery and did I talk to my charge nurse or unit manager before calling him and...I must be new or a float or I wouldn't have made this call and I obviously didn't take the time to read the chart well and ON and ON". I just said "no sir, yes sir, thank you etc" and politely ended the call. Unfortunately I found out later that this doc has a reputation for said behavior.
Anyway the question is - how much do we take and simply hold our heads high as nurses - following protocol and professionalism and just hang up and move on and how could I have replied differently perhaps?
you said yes sir and thank you sir after he chewed you out? he chewed you out because you probably gave off the vibe that you would tolerate that. just stick to your question and ignore anything else he says. it'll earn you respect and you won't be considered a pushover. by the way, if the question was related to the surgery, then the surgeon should have been called instead.
also, if it happens again, reply back with a stern "Do not speak to me like this." No pleases, no soft whimpy voices, no yes sirs, or any of that crap. If he continues then you say "this conversation is over until you treat me with respect." Then you hang up. NO ONE deserves to be treated like an idiot.
ON THE OTHER HAND, don't call a doctor for an idiotic reason, then you can't be surprised if he or she does chew you out. one of my nurses paged a doctor at 5 in the morning to reconcile a new admission's home medications - which were two OTC VITAMINS. The physician responded back with "are you f*cking kidding me!?" and then hung up.
Last edit by JomoNurse on Sep 2, '09