Hey, sorry you are feeling ignored. Sometimes a post comes along and
people really don't know what advice to give, other than "sorry you
are having a hard time"... so most people just choose to say
nothing. It's unfortunate... sometimes you just need to know that
you are being heard, right?
Anyway... I'm sorry you're having a hard time.
don't know what advice to give you. You know, there was
a time when I would have said to myself, hmmm.. call
center nurse. Sit at a telephone all day and give nursing
advice. Sounds easy..... BUT, to hear you describe it,
and you describe it very eloquently... I can see where it
would be a very hard job. You don't get to just walk
away, de-stress for a few minutes, unless it's your
lunch break... and hopefully you get a lunch break!
Even a nurse working on the busiest med surge floor
can usually at least take a few minutes to just hide
away in a corner somewhere and take deep breaths,
cry, get a drink of water, etc.. You can't even do
that. How awful.
I mean seriously, do the phones ring constantly, one
call right after the other? Because if so, I honestly
don't know how you de-stress in a job like that.
I mean, you de-stress in the ways that I listed
above, and you can't do that, especially if the
phone never stops ringing!!!
Is this a 24 hour call center? What shift do you
work? Can you work late nights, if you are
currently working days? Bound to be less