"Your servers today will be..." Opinions please!

sbic56, BSN, RN · Nov 1, 2005

]I waited tables and often when I'm carrying a tray, I do it water style, people jokingly refer to me as a waiter and we all laugh about it.

OK...so you know where my thinking comes from. Trays do automatically go over the shoulder, don't they? It's way easier that way! Waitressing, CNA...both previous occupations made me a way better RN....along with those 46 college credits & nerve wracking clinicals, that is!

Balder_LPN, LPN · Nov 1, 2005

this is why I do not want to go into Admin without some experience under my belt.

Thats why NOONE should be allowed to go into admin without some experience.

how about if we did the following in our society?

No nurses who werent CNA's first (well 1st quarter of clinicals here IS the cna course and you can take the cna test after that if you wish)

No architects who didnt do construction work in the field

No military officers who are not prior enlisted (the whole officer/enlisted schema is just a leftover from the noble/peasant days anyway)

No college boy degree managers who werent hourly workers first.

how about some more?

Cindy_A · Nov 1, 2005

That is RIDICULOUS!!!! You are a nurse with an aide, NOT SERVERS!!!! When I worked in a LTC area in the hospital we had a dry erase board with the name of the nurse, aide, rehab person and even the housekeeper, identifying them as such. But SERVERS- NO WAY!!!

Catsmeow · Nov 1, 2005

Coming at it from the other way around, viewing it through a patient's eyes, I always abhorred when they would refer to patients as customers, and I think I'd be equally in shock to be told I was going to be "served" while in the hospital. It honestly does NOT put much confidence in the hospital. It feels like a desperate hospital administration trying to win more business.

As someone who's "choosing" to spend money at their hospital, I want to hear how professional and qualified the staff is in *medicine*, not how they are going to serve my whims and fetch me a drink. The whole "server" terminology does not bring up a competant connotation when used in a nursing setting. Not only do nurses associate the word "server" with waitress, so too will all the patients. I think your administration is making a huge mistake from start to finish, with both "customers" AND "patients" with their whole "server" business.

(I worked in ER/admitting for a few years...they wanted us to start calling patients customers! bleh. We just ignored the memo.)

SmilingBluEyes · Nov 1, 2005

So if the nursing staff are considered "servers", are the physicians considered "cooks" ?!

Nah more like Maitre'D':rotfl:

SouthernLPN2RN, MSN, RN, APRN, NP · Nov 1, 2005

(I worked in ER/admitting for a few years...they wanted us to start calling patients customers! bleh. We just ignored the memo.)

I wonder if there's ever been a study done on what patients would like to be called? I do believe I'd rather be a patient. I can be a customer at McDonalds.

achot chavi · Nov 1, 2005

This is the difference between a Nursing HOME and a Hospital. Our patients recognize us by face and often name. We try to practice continuous quality care by ensuring consistency in staffing:balloons: . This helps the patient feel more secure about the care she is about to receive. Many geriatric clients or pts with dementia or Alzheimers may not react well to such a greeting:uhoh3: . I instruct my staff to greet their clients at the start of the shift with a warm smile :) and a "Good Morning/Afternoon/Evening , Mrs So and So Today is Monday and the sun is shining brightly. Would you like to get up?....

Of course every staff member must wear an ID tag and introduce themselves when appropriate without asking "Do you know who I am?":coollook:

What your supervisor wants you to do is ridiculous:chuckle and counterproductive!!

And what in heaven's name is a "server". Would you demean doctors by calling them "examiners" or "treaters" . Would you demean Physical Therapists by calling them "excersizors"?:rotfl:

CNA's need to be respected in their field just as doctors and PT's etc.

The CNA's should respectfully decline and just be courteous in their own way!

Tweety, BSN, RN · Nov 1, 2005

OK...so you know where my thinking comes from. Trays do automatically go over the shoulder, don't they? It's way easier that way! Waitressing, CNA...both previous occupations made me a way better RN....along with those 46 college credits & nerve wracking clinicals, that is!

I agree. I honed my people skills working in restaurants. Also learned multitasking. Like you, I'm proud of my restaurant days, they helped create who I am today. :)

But a LTC is not a restaurant, and the staff are not "servers". :)