So maybe its just me, but it seems that every hospital has committees focused on 'improving patient care'/customer service, who spend time creating their vision statements and lead hospital retreats about how we have to put the patient first, and create newsletters and tests that we have to take.... I began to think of the resources these take, the cost to create all these puppies and butterflies material, salary time to present it and have staff listen, and the cost/benefit to the patient of taking yet another "just a minute of the nurse's time" away from the nurse.
These committees seem like (mostly) a waste of time and resources, spouting common sense statements and directing focus away from where it is more needed for improvement in care. Telling us that the patient is #1, and that the family is important, and how to answer your phone, and say please and thank you is more basic than nursing 101.
Why can't they have a committee (or just one person who travels around to the sites to take suggestions anonymously and liaisons with other departments to fix problems) focused on what are obstacles for nurses in delivering care? Fixing the broken or nonexistent equipment issues, or discussing better utilization of ancillary staff or even volunteers? When was the last time you were solicited for information on what the roadblocks to your work were? Wouldn't that impact patients more than a new picture on the wall or 'waterfall music', or adding an option for tea and coffee, or a new scripted phrase? Focusing on making a waiting room more 'warm and inviting' seems like a far, far lower priority than fixing the computer issue/double charting issue which keeps a patient staying in the waiting room in the first place.
So I'm wondering, why have yet another customer service committee that makes minimal real change? Is there some sort of JCAHO requirement for this stuff? Or is this just to show on paper to make it look like they care? (reminds me of how when you see the ads/billboards during nurses week thanking the nurses and saying what wonderful staff a hospital has, that's not done to be nice, that's a marketing strategy)
Why not reappropriate the funding for these committees to more useful endeavors, of which there are many?
Nov 17, '12
by sharpeimom, MSN Guide
My husband has been either elected to or put on a variety of committees over the years. Some were relevant -- such as the academic comittee, the library committee, the nursing accreditation comittee... But the one that got my vote for the most absolutely, totally, completely useless comittee? The physical plant committee.
What, you may ask, does a member of the esteemed physical plant committee do? Keep track of what needs to be repaired around the campus, report broken drinking fountains and cracked toilet seats, and <drumroll>
notify the janitorial staff promptly when the tp and paper towels are getting low.
What is a camel? A horse put together by a committee!
The physical plant committee is known to faculty as "the tp and paper towel committee."
Last edit by sharpeimom on Nov 17, '12
: Reason: correct typo