I just read the article about the ER MD that was attacked by a patient. I am sorry to say it did not surprise me. Over the last few years hospitals have emphasized the patient as a customer, including the sickening mantra...the customer is always right. I have seen many nurses afraid to set limits with abusive patients for fear of retribution. Many nurses that have set limits and do expect civil and appropriate behavior from patients and families and patient's visitors have been admonished by their supervisors at the slightest often bogus complaint of the patient and their associates. It frankly sickens me to see my co-workers being treated this way. Are others seeing this trend....cuz I think we should not have to take this crap anymore!!!!!!!!!!!!!!!!
Oct 31, '08
For a time during my career I floated and one day I got assigned to a med/surg unit and a pt that was a "frequent flyer" This patient was homeless and refusing discharge placement in a shelter. And while gettiing report I was told by the other RN - we've been having issues with him verbally/physcially abusing staff. Excuse me what - this pt had been in the hospial over a month. No 1:1 security sit. What was management doing about it. I was told "yeah they're not doing anything" So I go in pleasant as can be to do my assessment and lucky me he ways in rare form. So after leaving the room I called the ADN (unit manager was gone for the day) and security. When both arrived on the unit - I stated what happened. Told them I had no problem caring for the pt but anythime he rang his bell I'd call security as I did not feel safe enetering his private room alone. Security was all for it the ADN was fine with that. So security and I walked back in to the room and I explained to the pt since his behavior was distressing and intimidating that from now on whenever he rang his bell I'd call security and I'd be in as soon as they showed up to escort me. So sorry sir there might be a delay in your tx because of that. Oh and that includes whenever you need your pain medication. And OMG was he just nice as can be after that.
A month these nurse put up with this guy because their unit manager didn't handle it appropriately. You can be sure the ADN had a nice lil chat with her about it.
Last edit by rn-on-the-move on Oct 31, '08