FIVE-STAR experience in a Luxury Hospital? - page 5

recently i came across an article in nursing spectrum magazine called "nurses help create a five-star experience" in summary: for paying extra $350-450/day out of pocket, patient can be... Read More

  1. by   subee
    Quote from Pedi-ER-RN
    Nurse Erica, The Pavillion at Washington Hospital Center is very nice. I worked at WHC, but not in the Pavillion. Some of their med surg units were nice and I heard that their cardio units/cath labs and LDRP's were awsome, but this place was freakin beaautiful!!!! Plush carpet, crystal chandelliers, paintings on the walls that move to reveal oxygen or suction tubing. Each room had a small galley like kitchen with stainless steel appliances. The pts were treated to anything/everything they wanted/could afford. I took care of a pt that was transferred out of the Pavillion because of unforseen extra days needed (obviously he wasn't filthy rich). I hear alot of high profile celebs go to theses places with "exhaustion" and viral illness, etc... and get pampered. Why can't they just go to a spa and pop a Xanax or two if they are stressed out. I have mixed emotions about these units. The pts aren't hight acuity and they are well staffed. Yes, these pts might runn your butt off all shift having you do trivial stuff, but the med surg pts runn your butt off with ligit needs, ie: incontinence care, wound care, medication administration, etc.... I too have mixed feelings about these types of unit.
    Sorry for the long post

    The idea of these units run contrary to our democratic spirit. However, opposing a unit which would bring in money to the hospital doesn't strike me as logical. There is no such thing as democratic medical care. Even in Canada people with money cross the border for procedures they don't want to wait for.
  2. by   grace90
    When you're constantly running to get the light of the demanding VIP, whom donates a lot to the hospital and the food service staff actually offered lobster to, it does take away from the care of other patients. I might have been able to spend more time walking the s/p colon resection patient and coaching them to cough/deep breath and use their incentive spirometer before they developed a temp of 101 and atelectasis if I hadn't been stuck in a VIP's room dealing with constant demands. We had this VIP come to the surgical unit I used to work on, and the powers that be actually sent us a memo saying they wanted her assigned nurses to have smaller assignments so they could pamper her, and she was SO whiny and demanding. They wanted to keep her so comfortable and pain-free, she had a hefty basal rate on her PCA and had to be narcanned. She refused to walk or do anything for herself.
  3. by   Ann RN
    :angryfire You have absolutely got to be kidding me!!!!!!!! So money buys care? If the patient is stable enough to partake of these "amenities", they are not sick enough to be in the hospital! ALL patients should be treated alike!!!!!!!!!!!!!!!!!
  4. by   llg
    Quote from grace90
    that be actually sent us a memo saying they wanted her assigned nurses to have smaller assignments so they could pamper her, and she was SO whiny and demanding. .
    This is where I draw the line. As I have said in my other posts, I have no problem with hospitals providing extra amenities for a fee. If I were a patient, I might choose to buy some of those extras. However, it should not come at the expense of the other patients: that would be wrong.

    If asked to give a higher nurse/patient ratio, I would not short-change the other patients. I would say that I would be happy to provide the patient with extra nursing hours if and when they send me the extra nurses. If they want the VIP to receive extra time and attention from the staff, then they can provide me with the extra staff to do that. It might not have to be an RN to provide that attention -- but I wouldn't be compromising the care of the other patients.

    llg
  5. by   Katnip
    Quote from llg
    This is where I draw the line. As I have said in my other posts, I have no problem with hospitals providing extra amenities for a fee. If I were a patient, I might choose to buy some of those extras. However, it should not come at the expense of the other patients: that would be wrong.

    If asked to give a higher nurse/patient ratio, I would not short-change the other patients. I would say that I would be happy to provide the patient with extra nursing hours if and when they send me the extra nurses. If they want the VIP to receive extra time and attention from the staff, then they can provide me with the extra staff to do that. It might not have to be an RN to provide that attention -- but I wouldn't be compromising the care of the other patients.

    llg
    Exactly
  6. by   mommy2boys
    Quote from llg
    This is where I draw the line. As I have said in my other posts, I have no problem with hospitals providing extra amenities for a fee. If I were a patient, I might choose to buy some of those extras. However, it should not come at the expense of the other patients: that would be wrong.

    If asked to give a higher nurse/patient ratio, I would not short-change the other patients. I would say that I would be happy to provide the patient with extra nursing hours if and when they send me the extra nurses. If they want the VIP to receive extra time and attention from the staff, then they can provide me with the extra staff to do that. It might not have to be an RN to provide that attention -- but I wouldn't be compromising the care of the other patients.

    llg
    Well said.:yeahthat:
  7. by   Antikigirl
    You know, I really didn't see this as much as a rich vs poor person deal since I really don't think that way...everyone only gets what I can do and the best I can do...no matter what!

    My deal is more along the lines of someone who said the people that feel they are overly "entitled" (as in demanding and not asking or realising the reality of the situation of a hospital...you get to share a nurse folks!) to more care for whatever reason they choose and make things miserable for nurses and hospital staff...and other patients! A five star hotel feel would certainly make that far worse, that will just potentiate the "entitled" aspect and take away from the reality of nursing ratios and how hospitals function (we are a 24/7 business, not 9-5 or 9-9 so people can sleep or get a nap/massage/business meeting conference call during a day...you go according to hospital time/schedule...or nothing would get done for anyone!)!

    And I am with other folks...if you are well enough for a 5 course meal and other ammentities..get yourself a private nurse and either go to a 5 star hotel near the hospital (which may cost you less...LOL!), or go home with private care! I tend the very sick that obviously can't afford these ammentities...and have no other choice but our small community hospital for their healthcare needs...and I will treat anyone that comes in there as my patients as I treat everyone else...equally and to the best of my abilities in any given situation which includes 4-6 med surge patients, and all the staff along with each patient I need to communicate and work with!

    If hospitals want special rooms...fine, let the RN's that wish to work in that environment work in those areas...I will be happy taking care of Joe/Jane Smith that can't either afford or get those ammenities because I make my patients experiences the best I can given what we have available . (I love a challenge to comfort folks in individual ways! Gives me opportunity to be creative and fun with my patients..and I don't need a fancy room or all these special services to do that !).
    Last edit by Antikigirl on Aug 30, '06
  8. by   Lenap
    Quote from TriageRN_34

    If hospitals want special rooms...fine, let the RN's that wish to work in that environment work in those areas...I will be happy taking care of Joe/Jane Smith that can't either afford or get those ammenities because I make my patients experiences the best I can given what we have available . (I love a challenge to comfort folks in individual ways! Gives me opportunity to be creative and fun with my patients..and I don't need a fancy room or all these special services to do that !).
    Agree. Learning new experiences and meeting new challanges what makes my job rewarding for me. I can't imagine how rewarding it can be working on those special VIP floors.
  9. by   banditrn
    Triage - I'm totally with you on that - if management is so concerned about the VIP's, let them provide a 1:1 nurse - OR sit in the room to take care of some of the non-nursing demands!!

    Let me take care of the patients that can't afford all the percs, and are more appreciative of what you do for them, than the one's who feel as tho it's their right to have me wait on them hand and foot!!
  10. by   nuangel1
    i disagree with vip suites.i treat all my pts the same regardless of whether they are homeless or a millionaire .i give to and treat my pts to the best of my ability.i don't care rich or poor .they get same level of care from me.but i deal with people who have the sense of entitlement everyday it doesn't come from rich only.that's what frost's my behind.i will do what i can for anybody but treat me kindly and with respect .please and thankyou goes a long way .

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