FIVE-STAR experience in a Luxury Hospital?

[Lenap]

recently i came across an article in nursing spectrum magazine called

"nurses help create a five-star experience"

http://community.nursingspectrum.com/magazinearticles/article.cfm?aid=22697

in summary: for paying extra $350-450/day out of pocket, patient can be upgraded to a decorated room with plasma tv, internet, special menu with choices of filet magnon, bass and duck; receive plush robe instead of a gown.

"the service upgrades begin at the door with a warm greeting by the concierge, who offers to accommodate a patient's every need-from scheduling a massage to arranging transportation for a family member to visit an historic philadelphia attraction. "

what are your thoughts on having hospitals with special units providing hotel-like services?

few parts of this article left me feeling angry. for example :

"the principles of service excellence offered build upon deeply rooted nursing values. more than 100 years ago, florence nightingale emphasized that nurses must diligently pay attention to the caregiving environment. nightingale stated that the art of "nursing ought to signify the proper use of fresh air, light, cleanliness, quiet, and the proper selection and administration of diet." this principle should not be applied to rich people only! sounds like "you get what you pay for".

i can't disagree more with this article. i don't think hospitals should have luxury floors.

what do you think about this. are you for or against 5-star luxury units?

[banditrn]

Triage - :yelclap: :yelclap: :yelclap: I'm totally with you on that - if management is so concerned about the VIP's, let them provide a 1:1 nurse - OR sit in the room to take care of some of the non-nursing demands!!

Let me take care of the patients that can't afford all the percs, and are more appreciative of what you do for them, than the one's who feel as tho it's their right to have me wait on them hand and foot!!

[nuangel1, BSN, RN]

i disagree with vip suites.i treat all my pts the same regardless of whether they are homeless or a millionaire .i give to and treat my pts to the best of my ability.i don't care rich or poor .they get same level of care from me.but i deal with people who have the sense of entitlement everyday it doesn't come from rich only.that's what frost's my behind.i will do what i can for anybody but treat me kindly and with respect .please and thankyou goes a long way .