Why do people think the hospital is like the Holiday Inn Express?!!! LONG...

Nurses General Nursing

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UGH! This is my first vent since I've become a Nurse Intern II while attending nursing school.

I worked over the w/e and had a pt who was extremely large (well over 300 lbs), came in with UTI and A-fib and was incontient. This woman literally drove me to nuts the entire 12 hours I worked her floor.

For starters, for some strange reason, she couldnt lift her index finger to push the call light that was LITERALLY an inch from her finger so she would yell to the top of her lungs, NURSE, NURSE whenever I walked by. I would go into her room and asked her why she felt the need to yell and not use her call light and she said she "couldnt raise her hand" to reach it, (although she could have pressed the call button on the side of the bed rail near her arm). So I ask her what I can help her with and she wanted me to (get this) close her miniblinds. I closed the miniblinds and she said, "the light is still in my eyes, can you move my bed to get the glare out of my eyes since the blinds won't close any further?" This woman is hooked up to 2 L of O2 so I told her there is no way to "move her bed" to the opposite side of the room because of the window, I told her I can turn out all the lights and close the door to see if that would help. She says, "can you put a cover over the window?" I told her no and told her if she needed anything else, to lift her finger and use the call light on the side of the bed. I even put the call light box right on her chest (within arms reach) to use it.

Why no more than 30 seconds later (literally), she is SCREAMING NURSE again? I run into her room and ask her what I can do for her, and she says (get this) Can you move my cup closer to the edge of the table so I can use the straw to drink it? She was USING her hands to eat breakfast, but couldnt use her index FINGER to press the call light.

Then the kicker, I leaves her room (after pulling her cup literally a half inch further than it was on the table) and she is SCREAMING nurse again and this time, she managed to pull out her IV and there was blood everywhere. So, I had to do a linen change (while she was in the bed, as well as clean her up and put on a new gown). The nurse had to start a new IV in which she CRIED, MOAN and complained the entire time. When I put on her grown, she couldnt lift her arms up to put them in the sleeves so I had to pull the gown over her arms, in which she complained I was "hurting" her and she needed a pain pill.

Fastfoward, to an hour later, she is constantly on her call light for little things, like "can you make me some ice tea? can you turn me to the right side? can you turn the channel on the TV?", etc. I ended up putting her on the bed pan and she would ring the light literally as soon as I walked out of the room and to say she "thinks" she is finished pooping and when I go to remove the bed pan, she "squirts" diarrehea all over the damn place, including on my sleeve. NOTHING is in the bed pan. It took 2 nurses and myself to clean her up, and this happened 4 times over the course of 12 hours. Due to her hemmroids, the nurse didnt think she would be benefit from a rectal tube.

Meanwhile, while I'm spending all this time in this pt's room, there is a little ole lady two doors down that is Influenza type A, incontient, and NEVER rings her call light for anything, and I feel bad because I know she's in need of a bath, change, and linen change and I'm wasting all my time in this pt's room who thinks she is in a Holiday Inn Express!

And her family members are just as bad! They literally hunted the nurse down to say that "my sister wants her food cut up because she can't cut it herself because her hands hurt", although her "sister" was eating just fine with BOTH her hands before she got there.

Sorry so long. I just don't get why people don't understand they are in a HOSPITAL and not a HOTEL! We are not room service there to serve your every demanding comand.

Am I alone in feeling like this?

Specializes in Utilization Management.
OMG! I've heard it all now!

A couple of our hospitals have that. Our parking lots/garages are so huge that if we didn't have a valet service, we'd have visitors and outpatients dropping like flies!

Employees can hitch a ride with the golf cart guy. I decided I needed the exercise one day when I had to come in for an inservice. It took me 10 minutes to reach the building.

Specializes in Hospital, med-surg, hospice.

:yeah:I have told my patients that come in with ..."I threw up blood" or "I am having stomach pain and saw blood in my stool" not to ask for food, drinks etc..but what do they ask for as soon as they hit the unit; "Nurse where is my tray?" or "You better call and get me some food" never mind they are NPO and will send someone out for food even prior to a test. The first post sounds like a patient I had several weeks ago..she must be making rounds of hospitals!!

Specializes in Post Anesthesia.

No one ever told me in school that all our patients will be crazy!!! I'm going to live forever because I'm not anywhere as near as nuts as most of our patients. As far as I can tell, being nuts is a prerequsite of being admitted to a hospital. My current theory is thay all illnesses(especially cardiac) are psychiatric in origin. All that ectopy, hemodynamic changes, electrolytes, VS instability comes later as a side effect. I believe if the docs would put the patient on high doses of thorazine earily enough they would never develop AFib, CAD,HTN,CHF...

The only way I get through patients like that is to remember at least I only have them for 12hrs. Thier family has them constantly, and they have themselves 24/7. When I get through a shift like that, I figure I'm going to get a nicer condo in heaven since I didn't bludgen someone to death with thier own bedpan-who really deserved it!-and I really wanted to!!-and no one would blame me!

Specializes in geriatrics, medsurg, group homes.

I feel your pain. What makes me feel bad is that I work oncology, and we have overflow med-surg. Well, some end stage cancer patients have pain that is unbearable. When the patient down the hall can't move (because they want you to move their feet for them) it takes vauable time from my patients that really need me. It's not that I begrudge anyone care, but these patients are capable of moving their own feet, but feel that they pay you so you need to move their feet. I too feel it is very difficult to put on a smile when for the tenth time I go into a room to move ice water or remote or telephone two inches closer so they don't have to move. But, if you want to see some of your so called "invalid" post-op patients have a cow, tell them they have to get up and walk and that the dr. wrote the order to take the foley catheder out. It don't take them long to get to the phone to call everyone they know to tell how terrible you are because they just had surgury. Mean-while, down the hall the little 90 pound patient who has terminal bone cancer with met's every where dosn't want to bother you because you have been running your butt off for the patient that can't move their feet. Please remember all patients are not like this, but the ones that are make you crazy. On the whole I love my job, dispite of some patients, long hours and short staffing. Thanks for listening.

Specializes in geriatrics, medsurg, group homes.

The more I read thru these, I can see that people must be the same all over, from the ones that can't move to the ones, with N&V, eating everything they can get their hands on and cusing you when you take it away. Good Golly Miss Molly, sometime I just stand at the nurses station and laugh because I can't see anything more amusing than patients that come in the hosptial and tell you what is wrong with them. I feel like asking them "if you know what is wrong and how you got sick then why do you come here, why not just treat yourself" Thanks for letting me vent once again.

Specializes in FNP, Peds, Epilepsy, Mgt., Occ. Ed.
I feel your pain. What makes me feel bad is that I work oncology, and we have overflow med-surg. Well, some end stage cancer patients have pain that is unbearable. When the patient down the hall can't move (because they want you to move their feet for them) it takes vauable time from my patients that really need me. It's not that I begrudge anyone care, but these patients are capable of moving their own feet, but feel that they pay you so you need to move their feet. I too feel it is very difficult to put on a smile when for the tenth time I go into a room to move ice water or remote or telephone two inches closer so they don't have to move. But, if you want to see some of your so called "invalid" post-op patients have a cow, tell them they have to get up and walk and that the dr. wrote the order to take the foley catheder out. It don't take them long to get to the phone to call everyone they know to tell how terrible you are because they just had surgury. M

Learn to assume a very serious expression and grave tone of voice. When your post-op patient doesn't want to move or do anything for himself/herself, use that expression and tone of voice to start telling them how important it is to start moving right away, to prevent the very serious and even deadly complications of things like pneumonia and DVTs. If it's an abdominal surgery, you can talk about things like paralytic ileus and NG tubes.

It's all true. In fact, when I've been the patient myself, it was telling myself those things that got me up and moving!

Specializes in geriatrics, medsurg, group homes.
Learn to assume a very serious expression and grave tone of voice. When your post-op patient doesn't want to move or do anything for himself/herself, use that expression and tone of voice to start telling them how important it is to start moving right away, to prevent the very serious and even deadly complications of things like pneumonia and DVTs. If it's an abdominal surgery, you can talk about things like paralytic ileus and NG tubes.

It's all true. In fact, when I've been the patient myself, it was telling myself those things that got me up and moving!

I do exactly that, some get up with no problem, but I still have some that don't want to move.

Specializes in CCU, SICU, CVSICU, Precepting & Teaching.
is the general public just getting, well, dumber? the scientists insist we are getting smarter as a population - something calld the flynn effect; but i don't buy it.

although, every generation has always feared the same thing - that we're gettting dumber with each new generation. so it can't be all true or we'd be a nation of imbeciles by now...

.

if we aren't a nation of imbeciles by now, you couldn't prove it by the five star visitors i've seen in the icu lately!

Specializes in CCU, SICU, CVSICU, Precepting & Teaching.
:yeah:i have told my patients that come in with ..."i threw up blood" or "i am having stomach pain and saw blood in my stool" not to ask for food, drinks etc..but what do they ask for as soon as they hit the unit; "nurse where is my tray?" or "you better call and get me some food" never mind they are npo and will send someone out for food even prior to a test. the first post sounds like a patient i had several weeks ago..she must be making rounds of hospitals!!

several years ago (and in another state), i was called with an admission that was being airlifted from a rural area somewhere with an developing mi. he was coming to our hospital because the small, community hospital didn't have a cath lab or do cardiac surgery. he knew he was coming for a heart cath, that cardiac surgery was a possibility, and that he was really sick or they wouldn't be flying him in. nevertheless, sometime between the time the helicopter landed on our roof and the code was called in the cafeteria, the patient slipped out for a cheeseburger. you guessed it -- the patient somehow eluded the flight team and made it to the cafeteria where, halfway through his cheeseburger and fries, he coded. he didn't make it.

and the family? they were angry that they had to "drive four hours to find out."

several years ago (and in another state), i was called with an admission that was being airlifted from a rural area somewhere with an developing mi. he was coming to our hospital because the small, community hospital didn't have a cath lab or do cardiac surgery. he knew he was coming for a heart cath, that cardiac surgery was a possibility, and that he was really sick or they wouldn't be flying him in. nevertheless, sometime between the time the helicopter landed on our roof and the code was called in the cafeteria, the patient slipped out for a cheeseburger. you guessed it -- the patient somehow eluded the flight team and made it to the cafeteria where, halfway through his cheeseburger and fries, he coded. he didn't make it.

and the family? they were angry that they had to "drive four hours to find out."

well, hope he died happy.:o

Specializes in Peri-op/Sub-Acute ANP.

I have to say that I do think some of the hospitals/staff are encouraging this type of pandering to patients - which extrapolates to poor and inconsiderate behavior.

I had the misfortune to be in the hospital myself just a couple of weeks ago, and I have to say that I have a whole new take on it now. I had been pretty sick for around three days and hadn't gotten a whole lot of rest. At 1:00am on the 4th night, a new patient was brought into the bed next to me. OK, fine. They woke me up getting her into bed, but I figured things would settle soon enough. No, things did not settle down. Her nurse actually asked her if she would like her TV turning on, and did she care for a (TV) snack. Of course, the patient said yes. So, I had to endure the TV on all night, and room service of various snacks and drinks, oh and then trips to the bathroom for the remainder of the night (which of course she couldn't manage on her own). Why, oh why didn't the nurse simply put the patient to bed, settle her in and turn off the light? It was 1:00am people and she wasn't in a private room, I was two feet away! Not surprisingly, this patient then proceeded to drive all subsequent staff mad with her call bell for the duration of her stay long after this first nurse had set the bar at "room service with a smile level" and gone off shift never to be seen again!

Well, hope he died happy.:o

exactly.

he died doing what he set out to do.

bandit, if it makes you feel any better, i'm quite sure that even w/intervention, this pt wouldn't have lasted long in life...

likely r/t one too many cheeseburgers.

leslie

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