Why do people think the hospital is like the Holiday Inn Express?!!! LONG...

Nurses General Nursing

Published

UGH! This is my first vent since I've become a Nurse Intern II while attending nursing school.

I worked over the w/e and had a pt who was extremely large (well over 300 lbs), came in with UTI and A-fib and was incontient. This woman literally drove me to nuts the entire 12 hours I worked her floor.

For starters, for some strange reason, she couldnt lift her index finger to push the call light that was LITERALLY an inch from her finger so she would yell to the top of her lungs, NURSE, NURSE whenever I walked by. I would go into her room and asked her why she felt the need to yell and not use her call light and she said she "couldnt raise her hand" to reach it, (although she could have pressed the call button on the side of the bed rail near her arm). So I ask her what I can help her with and she wanted me to (get this) close her miniblinds. I closed the miniblinds and she said, "the light is still in my eyes, can you move my bed to get the glare out of my eyes since the blinds won't close any further?" This woman is hooked up to 2 L of O2 so I told her there is no way to "move her bed" to the opposite side of the room because of the window, I told her I can turn out all the lights and close the door to see if that would help. She says, "can you put a cover over the window?" I told her no and told her if she needed anything else, to lift her finger and use the call light on the side of the bed. I even put the call light box right on her chest (within arms reach) to use it.

Why no more than 30 seconds later (literally), she is SCREAMING NURSE again? I run into her room and ask her what I can do for her, and she says (get this) Can you move my cup closer to the edge of the table so I can use the straw to drink it? She was USING her hands to eat breakfast, but couldnt use her index FINGER to press the call light.

Then the kicker, I leaves her room (after pulling her cup literally a half inch further than it was on the table) and she is SCREAMING nurse again and this time, she managed to pull out her IV and there was blood everywhere. So, I had to do a linen change (while she was in the bed, as well as clean her up and put on a new gown). The nurse had to start a new IV in which she CRIED, MOAN and complained the entire time. When I put on her grown, she couldnt lift her arms up to put them in the sleeves so I had to pull the gown over her arms, in which she complained I was "hurting" her and she needed a pain pill.

Fastfoward, to an hour later, she is constantly on her call light for little things, like "can you make me some ice tea? can you turn me to the right side? can you turn the channel on the TV?", etc. I ended up putting her on the bed pan and she would ring the light literally as soon as I walked out of the room and to say she "thinks" she is finished pooping and when I go to remove the bed pan, she "squirts" diarrehea all over the damn place, including on my sleeve. NOTHING is in the bed pan. It took 2 nurses and myself to clean her up, and this happened 4 times over the course of 12 hours. Due to her hemmroids, the nurse didnt think she would be benefit from a rectal tube.

Meanwhile, while I'm spending all this time in this pt's room, there is a little ole lady two doors down that is Influenza type A, incontient, and NEVER rings her call light for anything, and I feel bad because I know she's in need of a bath, change, and linen change and I'm wasting all my time in this pt's room who thinks she is in a Holiday Inn Express!

And her family members are just as bad! They literally hunted the nurse down to say that "my sister wants her food cut up because she can't cut it herself because her hands hurt", although her "sister" was eating just fine with BOTH her hands before she got there.

Sorry so long. I just don't get why people don't understand they are in a HOSPITAL and not a HOTEL! We are not room service there to serve your every demanding comand.

Am I alone in feeling like this?

Specializes in Med-surg, IP surgery.

Yes, I agree. Hospital policies of "pleasing the customer" are too often ridiculous. What gets me is that I am such a BS artist I seem to ALWAYS get the " service recovery" patients.

I find out what the problem is first then ask the patient to help me devise a way to solve it that is beneficial to both of us. I always explain I have x number of other patients and that if I am with someone else I have to finish that job first. I also use the "Who does that for you at home?" question, with a 95% success rate.

It is the families I find most annoying and demanding, especially when they start telling me when meds need to be given and or that treatments are or are not working. Then you have to explain to them that you cannot stay in the room with Mom while they go smoke, eat, or drink (she doesn't need a sitter anyway) and they get ticked off.

Then it's document, document, document!

Specializes in Retired OR nurse/Tissue bank technician.
I guess that next some hospitals will be bragging about their conceirge services and/or their haute cuisine for patients.

A local hospital here has door-to-door valet parking service for patients. They drive up to an old ambulance bay and their car will be parked for them, then brought back to them when they're ready to leave.

Has anyone here read the book "Nurse", which came out about 30 years ago, is still in print, and was the basis for a short-lived TV series? There was a story about a woman from a wealthy neighborhood who, while being discharged, was caught stuffing a pillow into her suitcase.

She said, "Oh, I thought we were supposed to take these when we leave!"

The nurse replied, "You don't take the pillows when you leave the Hilton, do you?"

The patient to whom she was telling this story said, "From the posh part of town. That figures."

:nurse: :bugeyes:

Specializes in Ortho, Med-Surg, ICU, Surgery.
Specializes in Med/surg, ER/ED,rehab ,nursing home.

Pts that are time bandits ONLY think of themselves. THEY are very selfish people. Not happy either. So your plan may work ONLY if they have compassion. I usually try to bond with those folks thru their love of their pets. Sort of like I will ask about their pets, tell them about mine, and maybe they will relize that I am a human being, too. Also, truly keeping your promise to return within a set time helps. I have these folks 12 + hrs, and sometimes 3 shifts in a row. Rounds are made on the hour, every hour, even if they don't like me peeping in.

:twocents:Well here is my two cents....:angryfireI think that we as a medical field havent done any favors by making medicine a "consumer product"..Since WebMD, internet, Pt Bill of Rights, etc...all created with good intentions, but we have let the "control" leave our hands...:devil:Add onto that the nurse managers kowtowing to the behavior instead of backing up the floor nurses...Now, I dont agree with abuse, but hey ...Aren't WE entitled to a safe,non-threatening work environment too???:uhoh21:

A pt once referred to me as "the help".

Another pt said to her husband who was visiting, (I was just standing outside the door about to go in when I heard her), "go find the servant, she will help".

Specializes in MSN, FNP-BC.

I haven't read the other replies but I have to ask...how long have you been in the nursing field? Is this your first experience or did you work as a tech/aide before?

It sounds like this lady saw something in you that she could manipulate and she was using it to her full advantage. It happens quite frequently and when you have been working around people like this enough, you'll learn how to spot them and be stern with them. These people will be like this if you show any sort of sympathy or "giving in" (I can't think of a better word), or weakness.

Next time you get a pt like this, go in with a stern attitude, something along the lines of "I'm not here to put up with your crap so" and let it show on your face. Usually when they see that you won't put up with it, they'll straighten up and act more respectably.

I've gone into patient rooms and told them outright that they are not my only patient and I don't have the time to be in here like this so tell me now what you want and then don't ring unless you absolutely can't do something for yourself.

I've also stood there and told the patient that I knew they were perfectly able to do it themselves and then I've stood there and watched them do whatever they needed done.

Call it tough love. I refuse to do something for a patient that they can absolutely do for themselves.:angryfire

i was a patient in the hospital last year for sepsis in my joint replacement (knee)...i could not bring myself to ring the bell for anyone for anything! because i know how much bell ringers are hated...no matter what the bell might be for. one night i went out for a walk with my crutches and was talking to the nurses, and i said i felt like i should be helping THEM!! answering lights etc!! i was sooo bored and probably would have answered lights for them if need be! LOL they had a confused lol sitting in a gerri chair, she was being "bothersome" so i sat down and kept her occupied folding laundry. the nurses appreciated my help and i felt good that i could help

also i work at a NH and the residents are all pretty wealthy. we are having construction because of a recent fire in the kitchen, and one night i went to get my dinner...the first time in a long time....and one of the workers there told me i was too early for dinner, THE HELP gets what is left after 6pm! i was so insulted that i was considered help, as if i was a servant.

those are my rants for the night!:bugeyes:

Specializes in Med/Surg; Psych; Tele.
A local hospital here has door-to-door valet parking service for patients. They drive up to an old ambulance bay and their car will be parked for them, then brought back to them when they're ready to leave.

OMG! I've heard it all now!

Specializes in ortho/vascular post-op.

Oh that drives me nuts. Patients get so demanding. I could never be like that. I know when I had my last baby *3mos ago* I didn't want to ask for pain meds, I waited until the nurse came in to check on me, then I asked. I hate ringing the buzzer. Only if desparately needed! There's nothing worse than ring happy people.

also i work at a NH and the residents are all pretty wealthy. we are having construction because of a recent fire in the kitchen, and one night i went to get my dinner...the first time in a long time....and one of the workers there told me i was too early for dinner, THE HELP gets what is left after 6pm! i was so insulted that i was considered help, as if i was a servant.

those are my rants for the night!:bugeyes:

I think I would have had a few *ahem* "choice" words to say to that person.:madface: Where does that person get off having that attitude?

+ Add a Comment