Why do people think the hospital is like the Holiday Inn Express?!!! LONG...

Nurses General Nursing

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UGH! This is my first vent since I've become a Nurse Intern II while attending nursing school.

I worked over the w/e and had a pt who was extremely large (well over 300 lbs), came in with UTI and A-fib and was incontient. This woman literally drove me to nuts the entire 12 hours I worked her floor.

For starters, for some strange reason, she couldnt lift her index finger to push the call light that was LITERALLY an inch from her finger so she would yell to the top of her lungs, NURSE, NURSE whenever I walked by. I would go into her room and asked her why she felt the need to yell and not use her call light and she said she "couldnt raise her hand" to reach it, (although she could have pressed the call button on the side of the bed rail near her arm). So I ask her what I can help her with and she wanted me to (get this) close her miniblinds. I closed the miniblinds and she said, "the light is still in my eyes, can you move my bed to get the glare out of my eyes since the blinds won't close any further?" This woman is hooked up to 2 L of O2 so I told her there is no way to "move her bed" to the opposite side of the room because of the window, I told her I can turn out all the lights and close the door to see if that would help. She says, "can you put a cover over the window?" I told her no and told her if she needed anything else, to lift her finger and use the call light on the side of the bed. I even put the call light box right on her chest (within arms reach) to use it.

Why no more than 30 seconds later (literally), she is SCREAMING NURSE again? I run into her room and ask her what I can do for her, and she says (get this) Can you move my cup closer to the edge of the table so I can use the straw to drink it? She was USING her hands to eat breakfast, but couldnt use her index FINGER to press the call light.

Then the kicker, I leaves her room (after pulling her cup literally a half inch further than it was on the table) and she is SCREAMING nurse again and this time, she managed to pull out her IV and there was blood everywhere. So, I had to do a linen change (while she was in the bed, as well as clean her up and put on a new gown). The nurse had to start a new IV in which she CRIED, MOAN and complained the entire time. When I put on her grown, she couldnt lift her arms up to put them in the sleeves so I had to pull the gown over her arms, in which she complained I was "hurting" her and she needed a pain pill.

Fastfoward, to an hour later, she is constantly on her call light for little things, like "can you make me some ice tea? can you turn me to the right side? can you turn the channel on the TV?", etc. I ended up putting her on the bed pan and she would ring the light literally as soon as I walked out of the room and to say she "thinks" she is finished pooping and when I go to remove the bed pan, she "squirts" diarrehea all over the damn place, including on my sleeve. NOTHING is in the bed pan. It took 2 nurses and myself to clean her up, and this happened 4 times over the course of 12 hours. Due to her hemmroids, the nurse didnt think she would be benefit from a rectal tube.

Meanwhile, while I'm spending all this time in this pt's room, there is a little ole lady two doors down that is Influenza type A, incontient, and NEVER rings her call light for anything, and I feel bad because I know she's in need of a bath, change, and linen change and I'm wasting all my time in this pt's room who thinks she is in a Holiday Inn Express!

And her family members are just as bad! They literally hunted the nurse down to say that "my sister wants her food cut up because she can't cut it herself because her hands hurt", although her "sister" was eating just fine with BOTH her hands before she got there.

Sorry so long. I just don't get why people don't understand they are in a HOSPITAL and not a HOTEL! We are not room service there to serve your every demanding comand.

Am I alone in feeling like this?

I keep tellin' y'all I hate people.

No one seems to believe me...

Specializes in CNA, Surgical, Pediatrics, SDS, ER.

We certainly need to have some public education campaign that describes what constitutes an emergency, so that the real emergency patients do not have to wait while we weed out the ED abusers.

Ain't that the truth!! :yeah:This past weekend very busy and no half of those people did not need to be their. Had an old lady come in from Assisted Living because someone there checked her BP and it was high 190's/90's. She gets her daughter in law to bring her in and she checks out just fine BP 170/80.

Pt questions "Oh what's my temp?"

It's 97.7

"Oh that's low isn't it?"

No it's fine.

"What was my T again?"

97.7.

"Is that okay?"

Yes, it's fine.

"Well how's my BP now?"

Still 170's/80's it's fine.

"Can you get my D-I-L?"

She's on the phone in the waiting room she'll be in when she's done.

"Oh she's probably talking to my son he's out of town."

Ahhhhh Haaaaa :angryfireso that's why we needed to be in the ER to get a little sympathy from the son who's out of town and would probably have to rush back if mom gets admitted to the hosp. Thanks for coming in and wasting my time so you can get your sons sympathy and attention. Thanks for taking up a room that could have been used by someone who really needs to be in it. I like to care for the elderly but not for the ones that will fake illness to get attention. That's just manipulative and rude.:nono: GRRRRR!!!!:yawn:

"Patient hit RN with open hand on RN's left forearm while discussing patient's need for IV insertion and NPO status. Patient replied that she was "only joking". RN replied that hitting was unacceptable. Patient replied that she was only joking and hit RN in arm again. RN informed patient that assault on a healthcare worker was a crime in this state and security would be called and charges would be pressed. Patient stuck out tongue. RN asked if there was anything else the patient needed, because she "had the time'."

Blee

ROFL!!!

:lol2: :yeah::bowingpur

Specializes in Case Management, Home Health, UM.

Yea, I've also had my share and have had ENOUGH of this so-called "Entitled Society", who are too blessed lazy to wipe their own noses (or their rear ends, for that matter) and all their UNGRATEFUL moaning and groaning about "lousy service".

They come into the hospital DEMANDING waffles for breakfast, as their roommate struggles to breathe, yet who is uncomplaining and GRATEFUL for everything we do for them: "I'm sorry to be so much trouble...thank you, ma'm".

In my opinion, if you are hungry enough to want waffles for breakfast, then you don't belong in a hospital. :angryfire

Specializes in Case Management, Home Health, UM.
I've taken to documenting conversations verbatim, as they occur, so that when the negative Press Gainey's come in, my manager has written documentation explaining my actions.

"Patient hit RN with open hand on RN's left forearm while discussing patient's need for IV insertion and NPO status. Patient replied that she was "only joking". RN replied that hitting was unacceptable. Patient replied that she was only joking and hit RN in arm again. RN informed patient that assault on a healthcare worker was a crime in this state and security would be called and charges would be pressed. Patient stuck out tongue. RN asked if there was anything else the patient needed, because she "had the time'." Blee

KA-CHING!! :up:

I keep tellin' y'all I hate people.

No one seems to believe me...

No, I don't believe you - from other posts I've read, you appear to be a very caring person!:)

I understand that you hate some people's ACTIONS, but they DO make things interesting.

After awhile I considered it a kind of game - to see what it would take to make them 'fall in line', yet still be happy with their care.:coollook:

Specializes in FNP, Peds, Epilepsy, Mgt., Occ. Ed.
We certainly need to have some public education campaign that describes what constitutes an emergency, so that the real emergency patients do not have to wait while we weed out the ED abusers.

Are you ever tempted to ask "What part of emergency don't you understand??"

I know I sure am!

I went to the ER once with a badly broken foot and the nurse came around the desk to assess it. She said she could feel the heat coming off it, put me in a wheelchair, and put an big ice pack on it while I was waiting. Wouldn't you know it, but others with ortho injuries complained they didn't get ice too. Dear God. The x-ray tech told me out of all the orthos they saw that night I was the only one with a break. She said she knew it was broken right away because often those in bad pain complain the least. Interesting.

When I worked in retail pharmacy, the biggest whiners were the basically healthy people (almost always seniors, BTW) who probably had a million dollars stuffed in a mattress somewhere.

People who really were sick, or were caring for a sick friend or relative, rarely complained about ANYTHING. Having to wait? "Oh, we understand you're busy." The price of the medication? "I'm just glad you have it." etc.

A lady at my church, when she learned that I work at the hospital, said she had undergone surgery there a couple of times and said, "The nurses gave me the best service! The service couldn't have been better!" etc. etc. I didn't correct her because I knew where she was coming from. I believe she's a retired schoolteacher.

:nurse:

I once had a patient's girlfriend ask me if we had a gym for visitors to work out in. :icon_roll I felt like saying, "Why yes, it's on the third floor, near the indoor swimming pool and video game arcade. Don't forget that we start serving a complimentary continental breakfast in the lobby at 7:00 a.m. Check out time is 3:00p.m."

My hospital does have a gym, but non-employees have to pay for its use.

If she paid the $45 annual fee, they would have given her a pass good for a year. Really!

Specializes in FNP, Peds, Epilepsy, Mgt., Occ. Ed.
My hospital does have a gym, but non-employees have to pay for its use.

If she paid the $45 annual fee, they would have given her a pass good for a year. Really!

You know, that's something I've been thinking about.

If the hospitals want to offer "extras" and hotel-like services, then why not employ people specifically to do those, and charge the patients accordingly? Of course the patient would pay, up front. After all, hotels charge different amounts for different types of accommodations.

"Stay on our concierge floor after surgery! Private room, private maid for every 4 patients, waitress and room service, massage available, hairdresser and manicurist available..."

I can remember when patients had to pay to have the TV functioning in their rooms!

I can remember when patients had to pay to have the TV functioning in their rooms!

I remember that - and you also had to 'rent' the phone.

We certainly need to have some public education campaign that describes what constitutes an emergency, so that the real emergency patients do not have to wait while we weed out the ED abusers.

:idea:

We need to have a campaign here on Allnurses for people to write letters to the editor for all of their local newspapers, educating the public on what is and isn't an emergency and how to behave in a hospital.

Maybe it might make a difference.:nurse:

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