Verbally abusive patient, worried I could have handled the situation better

Nurses General Nursing

Published

Let me start out by saying this is a little long winded, but it has been weighing on me and I have to get it off my chest, so bear with me!!!

So, my last shift, I had gotten report on a male patient in his 60s, totally A&O, on our floor for anasarca. PMH of chf, alcohol and IV drug abuse, and hep c (from what I remember.). I work on a busy cardiac unit. This man had been sent to us from the icu on a bumex drip with a foley due to retention, along with a fluid restriction. He had to have assistance to get up, but could make it around just fine with his walker once up. The report I had gotten from the night nurse said he was a jerk, and noncompliant with the fluid restriction of 1000 cc among other things.

So first thing (before I had made it into his room), my charge nurse passes his room and he asks for coffee, she says she has to ask his primary nurse because he is on a fluid restriction. This sets him off, he begins to yell and curse so loudly, I can hear him from 2 rooms down through the closed door. So, then I go to the room. He politely asked for coffee. I politely said back, "ok, let me check the chart and see how much fluid you are at so far because you are on a restriction." This sets him off. He shoves his bedside table towards me, knocking off some of the remnants from his breakfast tray towards me. He begins to curse at me, saying things like "you stupid f***ing nurse" being the primary phrase. So, I calmly say "there is no reason to be this way to me, to be cursing at me. I will come back after you calm down." So I leave and close the door, and he is still cursing. About 5 minutes later, the tech told him that she would have to check with me before she could give him coffee, and he went off again, yelling and cursing so loudly that other patients and families were complaining. So, my charge nurse and I agreed we should call security. He arrives, and handles the situation well. The patient kept saying, over and over, "get me the hell out of here." So, in short, he ripped his tele leads off and began to pull on his IVs and foley. The physician came to the room and spoke with him, saying in short that he was welcome to leave if he did not want to comply with treatment, he could not treat staff that way, etc. so he agreed, yes he wanted to leave. The security officer and the physician said they agreed he should leave. So I removed the two IVs and the foley. While I am doing this, the PHYSICIAN brings him a cup of coffee and a cup of water (roughly 500 cc, he was already around 400 cc so far before this). While I was removing his foley, (he was sitting on the edge of the bed), he threw the cup of water over my head against the wall, but I was soaked. At this point I left the room fuming, and let the officer speak with him. He was saying he now wanted to stay since we gave him his coffee. THIS is the part I am questioning myself about-I told him "no sir, I have already removed everything and you have signed the paper to leave. The cab is on its way to pick you up." He did leave, and had to have assistance from the tech and officer to transfer from a wheelchair to the cab.

I had a hard time leaving some of the things he said to/about me at work that day. (I.e. You fata**, you shouldn't be a nurse, f***ing dumb nurse, I could go on). Remember, this man was as oriented as he could be, and was able to hold a calm conversation with others during this time. Probably some undiagnosed psych issues or something. I have never had anyone speak so poorly about me. So, yes I am glad he left within the first 2 hours of my shift, BUT my conscience keeps hanging on three things: one, that he wasn't able to walk on his own and we just sent him on his way. Two, that the foley was there for retention and it was removed almost immediately before he left. And three, that in the end I kind of told him he had to leave (I think he probably would have anyways).

Thank you if you have read this whole thing, I tried to condense as much as I could! Let me know what you think, if something could have been handled differently, etc.

Specializes in critical care, ER,ICU, CVSURG, CCU.

In my slightly over 45 years as RN, I set the boundaries, should said patients choose to cross that, it is their first patient bill of rights,but, is on them....I'm here to advocate, and providing safe care. " I simply refuse to be on jerry springer" best wishes, and just hate you had this experience

Specializes in ER.
In this situation, our house supervisor issued a cab voucher to take him to the address he provided. Under normal circumstances we absolutely will not provide a voucher for those leaving AMA-but he would have had no way to get anywhere but our curb in front of the hospital. So that was our one kind act towards this guy I guess.

Better yet, you should have all chipped in to put him on a bus to a city far, far away! :D

Specializes in Psych, Corrections, Med-Surg, Ambulatory.
Better yet, you should have all chipped in to put him on a bus to a city far, far away! :D

Greyhound therapy.

Specializes in Pediatric Critical Care.
I would have ripped his Foley out with the balloon still inflated, to be honest.

I just shuddered. Hyperbole right? .....right?

....right? :cyclops:

I would have ripped his Foley out with the balloon still inflated, to be honest.

Improvised TURP fantasy? Someone just had one of those shifts.

OP: There is something more thing you could have done. It's a method to deal with this type of patient. ;)

Next time...

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First off, he was already d/c'ed by the doctor, or at least had the order to d/c. Not your patient anymore, so don't worry about what you said.

Secondly he committed battery against a nurse, he's lucky YOU didn't press charges. We do NOT have to put up with abuse, especially when it turns physical. A patient is not exempt from laws surrounding assault and battery.

Thirdly, you followed doctor orders. The patient can do what they want, we are not their parent or jailer. Just document everything. If wants to drink himself silly, go for it. It's their right to worsen their condition. As the nurse I am there to care for them per dr orders and keep them as healthy and safe a possible. I wouldn't have brought the coffee without looking at the I&O sheet either; that's covering yourself.

Let it go because you are right. However consider having your own because you never know what lunatic will try to go after you in this field.

I don't understand why people are so angry at the doctor. It was the smartest thing to possibly do (giving the coffee). It calmed him down, and stopped the situation from continuing to escalate. She also even made the coffee and give it herself allowing the nurses to keep their dignity (imagine after all of his behaviour the Dr telling the nurse in front of the Pr to make the coffee)!

About the other rescinding his discharge and you making him leave

1. He had signed the paper

2. He was a ....

3. I would of done the same thing as you

Is it technically 'right' what you did? Of course not! Will anything happen/ come out of it? No

I mean....technically he wasn't anybody's patient at that point. He had been discharged. He was her former patient, I suppose.

Must wonder how the BON and the patient's attorney would interpret that.

OP, you handled it a lot nicer than I would have. For what it's worth, I think you did just fine. Once someone starts verbally assaulting you and throwing things, communication should be immediately terminated.

It will be a cold day in hell when I put up with that much disrespect and rudeness from a patient. Oh hellllll no. He didn't need the coffee and was rightfully sent on his merry way.

First of all, I think its awesome that the OP is self-reflecting on this as there is no one correct solution but only possible strategies to be applied and reviewed in the future when similar situations arrise, as they inevitably do!

I can definitely see both sides of the argument for giving him the coffee to prevent conflict and de-escalate as well as the obligation to follow MD's orders.

For me what I often do when patients are pleading for things that are contra-indicated to their treatment plan is I say something to the effect of i'm very sorry I can see/understand that this is difficult/ uncomfortable/ frustrating etc/ for you but LEGALLY by law I cannot give you coffee/ water/ food items etc and I could be sued if I do because the doctor has ordered this because (insert pt education of risks) and by law I have to follow the doctors orders. However you are an adult and can make your own decisions about what treatments you wish to accept and follow so I cant force you/prevent you from doing/having xyz and you are welcome to discuss this with the doctor I can call him/her for you if you like and in the meantime I cant stop you from getting it/doing it yourself, I just cant be the one to give it to you i'm very sorry.

This of course would be abbreviated for the agitated patient but usually once I throw around the legal terms they get it and attempt another strategy i.e asking family or negotiating.

While I do have an obligation to follow doctors orders I am not here to force any treatment on an a+o and competent person.

I would also use my judgment in the moment and weigh the risk vs benefit. For fluid restriction usually 1 extra cup of water is not life or death and sometimes sneaking an extra cup of water can make the difference between a calm pt and a code white (more often in confused pt's who dont understand why they cant have it though) In this case he ultimately prob just wanted his booze!

"Let me start out by saying this is a little long winded, but it has been weighing on me and I have to get it off my chest"

Sure, as per the general agreement, you could have just educated and given him his coffee. Perhaps that would have been the best outcome and he would have not left AMA.

But, I'd like to point out that none of us handle everything perfectly 100% of the time, and it sort of sounds like the patient had gotten to the point that NOTHING you could have done would have pleased him: he was looking for a "reason" to leave.

It's not worth loosing sleep over. You did the best you could do at the time...and our best is not always the perfect outcome. You are obviously someone who cares and reflects upon your actions and decisions. Log this for future reference, and don't worry about it.

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