Triage Call Bell?

[Esme12, ASN, BSN, RN]

This friend of mine posted a picture....her daughter went to the ER last night and posted a picture of this call bell and the question.

Which one do you think they answer first?

[Esme12, ASN, BSN, RN]

I am siting here with my mouth hanging open.....and I suppose the administration thinks that patients will use this appropriately to increase satisfaction scores? How about instead of dishing out money for fancy gadgets use that money for a few more nurses

Here's a thought....hire enough nursing staff so ALL call bells can be answered as if they were an emergency.

I am speechless that they "TRIAGE BY CALL BELL"

it is probably followed by this 22 page script policy.

http://www.uhnj.org/uhnetweb/customersvc/docs/SE_Scripts.pdf

Is this where we are going? SHAMEFUL

[martymoose, BSN, RN]

How stupid, when they don't have enough staff to ANSWER the call lights. ughhh

[Been there,done that, ASN, RN]

I worked in a brand spanking gazillion dollar unit that had these call lights. Spent the budget on pretty floors and computers in every room. Surely not more staff!!

Patient ratio was 1:7, 1:8.... very sick peeps.

Patients would press the pain button and expect the nurse to magically walk in with an analgesic.

Actually turned out to bite those in the ivory tower in the buttocks, it decreased satisfaction scores.

[HouTx, BSN, MSN, EdD]

OMG - I think our patients are a bit smarter than that. It would only be a matter of time before they figured out which button brings the fastest response & just use that one. Sort of like pressing "1" on the Help Desk phone tree that is supposed to be reserved for physicians - LOL.

[AmyRN303, BSN, RN]

I'm so glad I'm not the not one who said "what the heck?" to these. I first saw one on my first med /surg student rotation and thought that very thing, HouTX.

[LynM75]

We have these where I work and if the first light, say toilet, isn't answered right away the patients just hit all of them, so it looks like there are four call lights going off at the same time on the display at station. The pain light also has a different color outside of the room to let someone know that an RN is needed. I tell my patients to just hit the red button, its too confusing for most people, especially the elderly.

[SubSippi]

You can always tell an idea that was had by someone who had never worked on a hospital floor.

[toomuchbaloney]

They forgot the room service button...

[JDZ344]

What if the request is something else entirely? What if they want food, or the TV changed over?

[JDZ344]

Words fail me, really.

[toomuchbaloney]

What if the request is something else entirely? What if they want food, or the TV changed over?

Many of our private hospital rooms have flat screen televisions with remote control access for the patient/family.