Most of you have probably seen my posts about the difficult doctor I work with. For those of you that don't, I'm a fairly new Medical Assistant working for a single doctor at a private practice. This doctor is very difficult to approach and everything I do is wrong in his eyes. I feel very incompetent and wonder why he hasn't fired me.
I thought the beginning of today went pretty well. We had new patients who were scheduled for a physical (pediatric patients, twins). However they could not do the physical today because they had orientation for school in an hour. They were also due for immunizations, so I told them we can do immunizations today and the physical another day when they have more time. The doctor was annoyed that they didn't want to do the physical at first, but he calmed down.
He took off during lunch and he never says if hes going to the hospital or if he'll be back. He just said he'd call to check on me end of day. Now I understand where I made this mistake and I acknowledged it. After lunch we had a call from a parent with a sick kid. I referred them to Urgent Care because I had no idea where the doctor was or if he was coming back. He doesn't like people knowing where he is and like I said, he's not approachable, so I'm terrified to bother him, especially because he gets annoyed if I call him when he's out. I should also mention he told me to refer patient's to Urgent Care if he wasn't going to be in, so I thought I was following orders correctly because I honestly didn't know if he was coming back or not.
When he called to check up on me and I told him what happened, he blew up at me. He said "Why didn't you schedule the patient for the end of day!" I told him "I would of, but I didn't know if you were coming back". He claimed said he would be back, but I reminded him he was just going to touch base with me end of day to which he hung up on me.
I don't know what to do at this point. I'm very unhappy at this job. I've applied to a few medical groups, but only had one interview this far. As much as I want to, I can't quit and I really can't be fired because I have bills to pay. I wrote the doctor an apology e-mail owning up to my mistake, hoping he'll let me keep my job.
I'm so confident with the patients and I think my clinical skills are good, but put me on the phones or anything administrative, and I'm a lost cause. I'm the only MA, so its not like I can stay in the back office while someone else handles the administrative stuff.
I get anxiety every night before work and I shake when the doctor is near me and I can hear my pulse racing. What would you do in my position? Should I stick it out until I find something else?
I'm so not looking forward to tomorrow. I'm certain I'll get a lecture and maybe even a firing, which will ruin my whole day.
