Strange experience yesterday, feedback please...

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First, I didn't get into any difficulty or trouble. Phew. LOL. But this experience has me a bit baffled...

I'm a second semester student, doing a med/surg rotation on a trauma/neuro floor. I am utterly loving it...it can get really hairy, but hey, that's all right. Yesterday was one of those hairy days, though...and I ended up getting 'talked to' by my instructor.

I had two patients, both who discharged before I got on the floor. So I picked up two more, and then ended up giving one to another student. So then I got a third, who was comfort care/DNR/DNI. His family was there, and I did my assessment and charted. While I was charting, the fire alarm went off...and locked down the elevators.

No big deal, right? Except, it was during shift change, and half of the student nurses were downstairs taking a break, half the RNs were trying to get up to the floor, and the RNs on the floor were off-floor, waiting to give report to their replacements who were stuck downstairs. Our instructor was downstairs, too...and he doesn't have a cell phone. :o

So this one patient had both her regular nurse going off shift, and her student nurse was on break. This patient was reporting 10/10 of pain, and I was one of three SNs on the floor (we normally have 9). I chased down her RN(literally...quite literally), and told the RN. Who looked at me, said "well, I want to go home. I'll let the other RN deal with it." The other RN was NOT on the floor, but this RN was not going to even check the chart for PRNs for the patient. And since she wasn't my patient, I had no real idea what was going on. I grabbed the chart, looked at what was up (chest tube placement this afternoon, only motrin given 4 hours earlier, mets Ca brain/lung), and there was no order for anything stronger than motrin.

Long story short, I went to the RN again, asked what I could do, and she just told me again "I'm going home. Let the next RN deal with it." I'm sorry; the patient is in incredible pain, crying, muscle guarding, grimacing, praying out loud to die, freaking her kids...and my instructor and her SN were stuck downstairs, her RN wants to go home...so after checking my two patients, I went to the charge nurse.

I explained what was going on (she was also stuck because of the fire alarm), and told her I can't take phone orders. She said to page the Dr. on call, explain what was happening, that I was an SN, and that I couldn't do phone orders...and see what the Dr. said. Well, I did it, and the Dr. was on the floor (but another wing), and came right over to get the order written so we had something we could give. All this time, I'm back and forth to the pt's room, asking her to hang on, I was working on the meds, just hang tight, and reassuring her children that I was working on things as fast as I could. Ended up having an NA walk the order to the pharmacy because our fax machine was down...and about 20 minutes later, the meds were in the pyxis. The fire alarm had ended, elevators were working again, my instructor came back to the whirlwind, and I had him let me into the pyxis and we got the meds into the pt and 30 minutes later she was reporting 2/10. YAY. I gave report to the new RN, and filled in the SN as to what had happened, and went back to my pts (who were all just fine...).

After our shift ended, my instructor asked if he could talk to me. He wanted to know what the heck had happened that I was med-passing to a patient who wasn't mine, how come I'd called the Dr for an order, et cetera. I explained everything to him, and asked if I was in trouble.

He looked at me and said "you're doing what we are teaching you to do...patients are first, their comfort is priority, and I would've done the same thing." I was relieved...but then he said "but the problem is, you have to let the RN go home when it's time...they look unorganized if they work unauthorized overtime, and we are a 24-hour hospital, and the new RN should've done it." I reiterated the issues (fire alarm, people stuck up and down stairs, et cetera), and he said "no, you did the right thing...I would've done the same. But just be cautious about that in the future; you don't want the RNs to look bad for not getting things done in time."

Like I said, it was strange...I completely get his feedback, I understand the rationale. But I also had a patient in 10/10, whose nurse was not willing to do anything even though she was stuck upstairs during a fire alarm, and didn't even want to start the process of getting meds for the pt. because she wanted to go home. My instructor did say "if I had been up here, what would you have done?" and I told him "of course I'd've gone to you, but since you weren't, I went to the charge nurse." He then asked what I'd've done if the charge nurse had said to wait and relax, and I said I'd've just waited and relaxed...but the charge nurse told me what to say to the Dr., so I was able to adhere to the SN status and issues, as well as take care of the issue at hand.

Again, I got into no trouble...and my patient and her family were so appreciative. Even said something to our instructor about how caring I was. So again, no problems, but definitely strange.

What would you have done, and what is your opinion about what I did? I am wondering if I indeed overstepped a boundary, but my instructor assured me I hadn't and that he'd've done the same thing...but it was just...strange.

As a final note, my patients were all doing well during this time, so no worries that I had ignored their needs. And the other SN didn't have any problems with me helping while she was on break.

Just interested in your feedback. Thanks in advance...

Best-

Lovin' Learning

Thanks, Nurse educator. I was concerned enough to go through the chart, check allergies (both chart and with the patient and her oldest daughter), take vitals and look at last labs, pull my med book and review this particular med's contraindications (it was vicodin), check tylenol intake for the last 24 hours, talk to the patient about her reactions, and also her daughter who were both familiar with the medication. It wasn't early in the shift, and I was guided by the charge nurse who was right there with me for the conversations with the Dr. Let me also add this: the pt had a chest tube placement with only motrin on the chart for analgesia s/p. The Dr. wrote an order for morphine (IV) for BTP along w/ the vicodin. Thanks for the compliment. :)

Daytonite, I've written a response twice now to your comments, and chose to delete. What I've decided to say is simply thanks again for your feedback; everything is a learning experience.

Best-

Lovin' Learning

If I were in your shoes...and don't get mad at me cause that is not my intention, but the first rule for us in clinicals was to practice self control and to let go of emotions. :) You are a student so you should not have been more involved than telling someone the pt needed pain meds since it wasn't your pt or your instructor wasn't there. If I were in your shoes, and I was not too long ago, I would have informed my instructor the pt was stating the pain was 10/10. Since your instructor was not there on the floor with you, in that case I would have told the nurse assigned to the pt that the pt was complaining of pain. When the nurse told me that she was going home, I would have found the nurse taking over to inform them the pt was in pain. If that nurse was stuck downstairs, I would go to the next person in line and end it there. You work beneath your instructors license so your actions affect him and he should always be a part of your decisions. He needs to take that role and he needs a cell phone or some type of way to stay in contact or remain on the floor with you but that is another story.

Yes, pts come first but we were taught that the amount of strength students have to make that happen is letting someone else handle the matter. Someone who knows the pt's background and protocol for the floor. Students are visitors that step aside when something pertinent must be taken care of, no matter how much it pulls at your heart strings. Sad to say, but we have heard many a story about students that over react to situations that causes the clinical previlages to be revolked at the facility which it occurs. We were always forewarned that when emergency issues came before us we were to report to the immediate nurse and drop it. Then, we were encouraged to go back and be with the pt. In this case, you could have very well brought her pain level down to the 2 just by practicing some diversionary tactics and letting the pt know that you were in the middle of a drill and she would have to hang in there until someone with more authority could help her. At least she would have felt that you were trying to help her. Sure she was hurting but she probably suffering a little more than she would have been because of your actions(running in and out, explaining your trying to get her meds, but you couldn't get anyone to help you etc.) which may have led to her feeling even more out of control and bringing on more pain. My point here is you should have been taught that there are other methods to help with pain other than drugs until you can get the help she needed.

We are not there to replace those who are already doing their job but to watch, assist and learn. Maybe your school is different, but I bet that your instructor spent some time smoothing this over with several people. I do have a question though...why didn't the charge nurse just call the Dr. herself? I don't understand why she did not take you aside, calm you down take control of this situation. If you were in my school, you would be sitting in front of the DON explaining why you felt the the nursing staff could not control this situation and as you opened the door, your instructor would have been walking in next explaining why he was not doing his job.

I hear you. Bear in mind I wasn't running down the hall screaming or anything. I was also a little startled when the charge nurse said "well, call the Dr. and let him know."

But I hear you. Thanks for your input.

Best-

Lovin' Learning

Specializes in Medicine.

Hey

I don't understand why the nurse would leave the floor without attending to the needs of the patient and especially to a student in need of assistance!

I think you did a fabolous job and you should really be proud of yourself, in my earlier days in nursing we were not allowed to do anything without direct instructions from our co-assigned nurses or clinical instructors (The situation did not matter). I think when it comes to situations like, any student nurse should do what you did if competent enough. I think you did great and you followed all the appropriate guidelines and didn't just make your own judgements and etc.

Best of luck with the rest of your studies,

I think you did great to, and admire the extra effort and concern you had and I was not implying that you were going nuts or anything as such. I think your going to be a great leader one day and your school should be proud of the nurse they have made. I think you had one heck of a day and you handled it the best you knew and the pt got the care they needed. You sound like a strong personality and I am with you there. I often stand on the line between assertiveness and aggressiveness and my instructors often remind me of it. It is just that nursing is something I have always wanted to do and I go at it with full force with the pt the most important. That sounds like you too and I must also say, you seem very level headed and show your able to take things by others without getting your feathers ruffled...I admire that.

Hey

I don't understand why the nurse would leave the floor without attending to the needs of the patient and especially to a student in need of assistance!

I think you did a fabolous job and you should really be proud of yourself, in my earlier days in nursing we were not allowed to do anything without direct instructions from our co-assigned nurses or clinical instructors (The situation did not matter). I think when it comes to situations like, any student nurse should do what you did if competent enough. I think you did great and you followed all the appropriate guidelines and didn't just make your own judgements and etc.

Best of luck with the rest of your studies,

Hey back, All Star...

Thanks a bunch. With this instructor, he is all about applying the nursing process, and doing what needs to get done - as long as we stay within the parameters of what the school has cleared us for, and as long as he knows we can do it. And in this particular situation, with the weirdness of the fire alarm, nurses locked off the floors, and whatnot, the charge nurse was who gave me the direction, and who guided me until my instructor was able to get back up.

It'smyturn said:

I think you did great to, and admire the extra effort and concern you had and I was not implying that you were going nuts or anything as such. I think your going to be a great leader one day and your school should be proud of the nurse they have made. I think you had one heck of a day and you handled it the best you knew and the pt got the care they needed. You sound like a strong personality and I am with you there. I often stand on the line between assertiveness and aggressiveness and my instructors often remind me of it. It is just that nursing is something I have always wanted to do and I go at it with full force with the pt the most important. That sounds like you too and I must also say, you seem very level headed and show your able to take things by others without getting your feathers ruffled...I admire that.

Yes, it was one heck of a day...LOL. But that's what happens sometimes; the day gets weird, and you have to go with what you have. And no, I didn't figure you meant I was going nuts...it's all good.

I am a strong personality, and I do ride the line between aggressiveness and assertiveness. And like you, I go at it full force and effect, as the old song goes. In this instance, it was a strange combination of events; a staff RN who is the kind who, when a student gets assigned to her, groan...and a fire drill...and a missing instructor...and a SN who was stuck with the instructor, and a patient who I was covering for in pain and needing some help...and a charge nurse who trusts and knows me.

Thanks for clarifying...I appreciate the time you took, and the feedback you gave.

As it stands, I took my instructor aside yesterday, and asked again if there was any issue. He looked at me and said "why would there be any issues?" with a puzzled look on his face. LOL.

It was just a weird day. Followed by a second weird day. But it's Friday now; I've learned a lot this week, and today is a day to just relax with the cat in my lap and a cup of coffee at my side...ah, Fridays!

Best-

Lovin' Learning

I think the only thing odd about this situation is that you were going through all this for a patient that wasn't assigned to you. I would not have done that. I would have reported to the appropriate nurse that the patient requested pain meds and backed off. I don't understand how you were left on the floor without your instructor, at my school you are NEVER on the floor without the guidance of your instructor, it's not allowed.

Specializes in Post Anesthesia.

You did an astounding job. I don't think you need any more nursing school- you can be my nurse anytime. The instructor did what they had to. She has to tell the RN "I talked to the student about your complaint" .- I think you may have missed the "between the lines" message. Great job of patient care, the RN was less heplful than they could have been and you probably ticked her off---- too bad for her.

I think you did great! Here's what I think the reason you were talked to: your school has a relationship with the hospital you're at, they don't want to risk that relationship with the hospital, from what you've said your instructor gets "why you did what you did".

Back in my first rotation we were at a nursing home, a patient had a skin tear of about 0.5 cm on her shoulder where her bra line was, one of the others in my clinical group had this client and wrote up an incident report about it. I really can't say whether they were right or wrong in doing so, but the next week we were all treated horribly by everyone there (she was my patient that next week), and our school no longer does clinicals there.

You were in strange circumstances and should be commended for taking initiative in patient care.

You are going to be a terrific nurse, and you have a great instructor. The nurses in my hospital always stay an extra hour to do nurses notes. Its teamwork, youre a team player. That other nurse, not so much. Good job though

I think you did the right thing. The patient ALWAYS has to come first, and pain control is a big issue in both the facilities I work in (hospital and LTC). I feel the nurse going off shift should have addressed the issue. You are not off duty until relieved.

You're a good nurse, and someday will be a great one! I would do the same thing, and have!

Keep up the good work.

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