Published
I really like my current unit, but I don't appreciate some of the old-school attitudes that are present on my unit. There are some excellent nurses whose experience and knowledge I will probably never equal, but I have noticed they tend to despite the men on our nursing team, saying men shouldn't be in nursing and that they cannot multitask.
I know the same of some other female nurses inability to multitask. It isn't a gender issue, and shouldn't be suggested. Gossip and nastiness in a unit drives me mad.
I detest the admixture of customer service and patient care. Healthcare facilities are in existence to provide patient care, not customer service. Moreover, there's a huge difference between nursing care and customer service.
For instance, the cook at the Hilton will serve the coronary artery disease patient a steak and baked potato covered with multiple pats of butter. The hotel cook will even serve an entire double chocolate cake to the noncompliant diabetic who is willing to pay for it. The bellhop at the Ritz-Carlton will escort the COPD patient to an area where smoking is allowed. Hotel, hospitality, and tourism employees will do these things in the name of great customer service.
It is of the utmost importance that patients and visitors realize that the hospital is for patient care, not customer service. It is scary that customer service scores on surveys will soon dictate reimbursement rates for healthcare facilities.
I would just like something simple: supplies well stocked and where I expect them to be and equipment that works. I get really frustrated at how much time I spend hunting supplies down and trying to find a machine that works.
I must work with you.
It's better now, but for a few weeks we had a "shortage of the day" of commonly used supplies. Very frustrating to have to go on a scavenger hunt at least once a shift to find what you need....and bump into a couple of your fellow nurses on their own procurement mission.
Next? Coffee that tastes as though it was brewed from actual coffee beans, not roasted kidney beans or something.
zahraa ali
4 Posts
I would like to know
as nurse what are the things in your uints/ wards need to change