Scripting?

You are preaching to the choir!

Just needed somewhere to vent. Family doesn't understand and I try not to speak bad about the disfunction and disorganization of our unit with staff.

So frustrating. I agree.

Scripting makes me want to barf.

You sound like a great nurse. Keep doing what you're doing.

I'm just a CNA. Future nurse. It still makes me angry though.

I actually refuse to use the word 'excellent' in conversation with patients and families. Rage against the machine and all...

I'm just a CNA. Future nurse. It still makes me angry though.

I have not had this training or brainwashing to join the cult of zombie nurses. It sounds like you will have to play along when your cult leader is around in order to advance in your career.

If the other aspects of the job are good just put on your mental armor and keep on trucking.

Will the higher ups ever come to terms with the fact that nurses and healthcare personnel are NOT in the customer service industry? We are not sales people. We are here to make sure people are safe and get better or allow them to die with their family around them.

We get into the field to get people better and save lives. Leave the scripting to fast food restaurants (one that specializes in delicious chicken comes to mind lol..."it's my pleasure.")

I'm supposed to ask our discharging patients to please fill out a survey after they get home. I'm also supposed to use the word excellent often in the conversation to subconsciously influence their ratings.

I refuse. I will not subconsciously manipulate my patients.

We have a thank you board in our main hallway, daisy awards/nominations each month, and guardian angel awards. I've noticed a strong pattern - those with strong ass - kissing skills are mentioned repeatedly, but those who are strong clinicians and less interested in kissing hurt feelings are not on there near as much. I was personally defeated at first, but as I kept plugging on, I realized I care less about being told I'm sweet and more about how my patients heal.

Yes exactly! And I see some names on the board and I roll my eyes. Because I know the corners these people cut, but they are excellent "sales people" as another member mentioned.

If your unit is in the bottom third why doesn't management review patient acuity and staffing and hire another nurse or CNA? Isn't that an "excellent" idea í ½í¸ƒ

The whole thing makes me cringe. We were told to use certain words too, specifically ones that are on the survey, so when patients are filling it out, they pick certain responses because they contain key words they heard the nurse say often. It really creeps me out, actually. I will not miss this when I leave this setting. It's just creepy.

We have 31 patients on our unit. At night we get 9 nurses, one being a free charge. We have 2 cnas. Each nurse gets a max of 4 patients unless they are assigned a vent or insulin drip then they get 3. I used to float and this is hands down the busiest floor in the entire hospital (aside from ER). Our unit has three hallways and are shaped like a T. So one long hallway and a shorter one that meets in the middle of the long one. Day shift has 3 cnas (one in each hallway) and 10 nurses. We used to get 10 but they took away our 10th nurse to give day shift an extra CNA (they used to get 2). Nurses are consistently getting high scores for courtesy, respect, education and explaining, etc. but the score that continuously brings our entire score down is call lights. Not being answered in a timely fashion. You would think management would get the hint but they don't.