Everything is about patient experience. Not about actual care. It actually hurts a little.
On my unit, as well as hospital wide, we have patient satisfaction scores. Our unit is continually in the bottom 3. Our manager has morning huddles and writes people's names on the board that were positively mentioned by a patient. I'm all for recognition and rewarding those that are deemed "excellent," but that doesn't mean that people who weren't mentioned weren't excellent as well. On top of that, they make you feel bad if your name wasn't mentioned. The management is always sending emails saying we need to script the word "excellent" into conversations with a patient so we can get the credit we deserve.
In my mind, I don't do the job I do for recognition or rewards. I do it because I care. It does not sit right in my conscious to "script" to my patients. Patients compliment me all the time and thank me numerous times and it just feels so not genuine to say "thanks for the compliment, make sure you tell my manager I was excellent!" It's just not in my heart. I know my patients love me. I don't need recognition from my manager. She especially wants it from night shifters (my shift) because she isn't following us around all day to see how we are. It's just frustrating.