Pearson Vue woes

Nursing Students NCLEX

Published

I am a recent graduate of a nursing program in Minnesota, and it looks like the only business that offers NCLEX testing is one called Pearson Vue. I have some complaints about them and I haven't even sat for the exam yet!

First of all, their website is cryptic. My school gave me a code that I was supposed to input so Pearson Vue could ensure that yes, I really did graduate from them and will be ready to sit for the exam. I keyed in the number in the right field, and I was unable to proceed. None of the buttons worked as long as I had anything in the field where the program code was supposed to be. I double and triple checked the program code to ensure I keyed it in correctly. The number didn't work, and I ended up just running a search for my school and inputted (the same number my school gave to me) and it finally worked. If they want you to search for your school instead of manually inputting the number, why even bother to have it as an option?

Then when I went to pay via credit card, I made an honest mistake and forgot to change the expiration date on the payment form. No big deal, its an easy fix but did they tell me that the card I was using was expired? Of course not, that would have made it much too easy for me! Instead they highligted in big bold letters "your mailing address must match your card on file." What the bull crap is that?

So I fired an angry email to Pearson Vue, essentially telling them that if they hired a technical school dropout to take a diarrhea dump all over their servers (that is literally what I wrote to them), they might end up with a better website, and that just because there's no competition in the licensing exam racket, it isn't an excuse to be lazy. At $200 per test, they can afford to hire a damn consultant to fix their horse excrement website. This is unacceptable!

Don't we have rules against monopolies? When one business has absolute control over their field, what incentive do they have to improve the way they do business?

Anyone else had problem with these guys? Or are there other testing companies that I just don't know about?

Why is it their problem you didn't realize your credit card was expired?

:rolleyes:

The problem wasn't that my card was expired, the error prompt I got didn't reflect it; that is what makes it their problem.

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Specializes in Complex pedi to LTC/SA & now a manager.
The problem wasn't that my card was expired, the error prompt I got didn't reflect it; that is what makes it their problem.

Did your billing address not match the information that you entered? Just curious. Sometimes that is first checked in the submission

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I wouldn't expect them to respond to an irate, unprofessional message such as this. Would certainly make ME disinterested in helping you, if *I* was on their IT staff.... Your life's frustrations and issues are certainly valid. Carrying on that way via email is not.
If I was speaking to them professional to professional I would have chosen my words more carefully. This time however, I am a paying customer and I am well within my rights to use abusive language to demand better service. Having worked in customer service in excess of ten years, I picked up on the fact that angry complaints are more likely to be dealt with than polite ones. Rude people tend to get ahead in life. They may not be liked for it, but hey, if it gets results. Have a nice day![/size]
Did your billing address not match the information that you entered? Just curious. Sometimes that is first checked in the submission
My billing address matches my mailing address and I have the same address on file with my credit card company. The site just gave me the wrong prompt, so of course I had to look into it. I figure I am doing Pearson Vue a favor by drawing attention to the fact that their error prompts are broken.
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Based on your response to the situation, I certainly hope I never have you as a patient.

I suppose you have the right to be a jerk but it's still wrong.

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Based on your response to the situation, I certainly hope I never have you as a patient.

I suppose you have the right to be a jerk but it's still wrong.

That's cute.

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Specializes in Gerontology RN-BC and FNP MSN student.

That email reeks of immaturity as well. Geesh.....wait until you get in the real world with actual people and things are challenging. I hope you can see that you acted hostile and might want to regroup before acting out in the future.

Woosah...... As Ladyfree suggested. ;)

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I see your frustrations but that email was rude and unprofessional. You could have got your point across in a more tasteful way, if pointing out a problem was really the reason for sending it. But hey best of luck on your up coming NCLEX! Place all energy into studying!!!

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Sorry you had a frustrating experience. I will just say I had no issues registering with Pearson Vue, and neither did any of my classmates. I took NCLEX yesterday. They were nothing but professional at the testing center, too.

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That email reeks of immaturity as well. Geesh.....wait until you get in the real world with actual people and things are challenging. I hope you can see that you acted hostile and might want to regroup before acting out in the future.

Woosah...... As Ladyfree suggested. ;)

Maybe, but it got your attention didn't it? I find it amusing that you think I am not in the "real world" yet. Real world as opposed to what, exactly?

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Specializes in L&D, infusion, urology.
Maybe, but it got your attention didn't it? I find it amusing that you think I am not in the "real world" yet. Real world as opposed to what, exactly?

Any attention is good attention? Okay.

There weren't some girls hitting your bag in clinicals, were there?

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Real world as in not a nurse yet, I presume. It's okay to be frustrated, but the email, if you actually sent it as you worded it, was extremely unprofessional. If you react that way to frustration frequently, you're going to have a difficult transition to the "real world".

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Specializes in Critical Care, ED, Cath lab, CTPAC,Trauma.

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