Not my scenario but sharing for a fellow school nurse. She currently has a student who is in her elementary school and diabetic (7 years old, diagnosed 2 years ago). Mom is very overbearing and difficult. Student has a pump and CGM that alerts moms cell phone. Basically this year mom demanded the school provide a private 2 way radio for the teacher and school nurse to be able to communicate on (in case something happens at recess etc). The little girl also carries a cell phone on her which mom continuously calls her on using face time.
Problem #1: the 2 way radio has created such a problem for this nurse-remembering to carry this in addition to the regular school 2 way radio, and god forbid she stepped out of her office and down the hall for 5 minutes and she did not answer right away. (FYI school size is under 300 students so not a big building). Mom did not want them using the regular 2 way radio because of privacy concerns (but nothing medical is ever discussed over the radio-it comes down to a teacher radioing the nurse saying 'I need a nurse to the playground now" etc so I don't get this at all....all rooms have a phone so radio is not necessary then)
Problem #2: as soon as this precious childs monitor alerts mom that her blood sugar is going high/low mom face times the student and refuses to hang up until everything is done (blood sugar is coming back up or insulin is administered etc). This leads to a privacy issue in the health office setting.
The nurse is running into a lot of issues of this mom watching her every move and nitpicking everything....and it is leaving her extremely stressed out. Administration is not helpful either. Looking for some good advice to pass on here...I did not think having a private 2 way radio is even a responsibility this nurse should have to carry but I wanted to help arm her with info before going to admin.
Any experience with something similar to this?
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Not my scenario but sharing for a fellow school nurse. She currently has a student who is in her elementary school and diabetic (7 years old, diagnosed 2 years ago). Mom is very overbearing and difficult. Student has a pump and CGM that alerts moms cell phone. Basically this year mom demanded the school provide a private 2 way radio for the teacher and school nurse to be able to communicate on (in case something happens at recess etc). The little girl also carries a cell phone on her which mom continuously calls her on using face time.
Problem #1: the 2 way radio has created such a problem for this nurse-remembering to carry this in addition to the regular school 2 way radio, and god forbid she stepped out of her office and down the hall for 5 minutes and she did not answer right away. (FYI school size is under 300 students so not a big building). Mom did not want them using the regular 2 way radio because of privacy concerns (but nothing medical is ever discussed over the radio-it comes down to a teacher radioing the nurse saying 'I need a nurse to the playground now" etc so I don't get this at all....all rooms have a phone so radio is not necessary then)
Problem #2: as soon as this precious childs monitor alerts mom that her blood sugar is going high/low mom face times the student and refuses to hang up until everything is done (blood sugar is coming back up or insulin is administered etc). This leads to a privacy issue in the health office setting.
The nurse is running into a lot of issues of this mom watching her every move and nitpicking everything....and it is leaving her extremely stressed out. Administration is not helpful either. Looking for some good advice to pass on here...I did not think having a private 2 way radio is even a responsibility this nurse should have to carry but I wanted to help arm her with info before going to admin.
Any experience with something similar to this?