Alot of workplaces are promoting "scripting" now. It really makes me uncomfortable, administration getting a script out of some book and then telling staff what they are supposed to say, and everyone saying the same thing. It's like brainwashing or something. They're trying to do this were I work and I don't like it one bit. I feel disingenuous using someone else's words and not my own. Sure, politeness and a certain level of decorum should be expected, but to actually put the words in my mouth? It's like we have to "toe the party line" or else. Am I out to pasture on this, or does anyone else think this scripting stuff is a crock?