Check a few things:
1) When you registered with Pearson, you were able to provide EITHER an email address or a physical address to receive your ATT. If you provided an email address, Pearson will send you your ATT electronically IMMEDIATELY after receive notice from your board of nursing that you are eligible. If you chose the snail mail method, your letter will take up to 10 business days.
2) Check the above with www.pearsonvue.com
. Log in (using the same info you supplied when you registered, if you did it online) and make sure your email/physical address is listed correctly in your profile.
3) Ask Pearson if they have sent your ATT. If they haven't, the hold-up is with your BON. Call Pearson's NCLEX line at (866) 496-2539. They should be able to tell you if your state's BON has listed you as "eligible to test". If not, call your board to find out why.
I know in my state (NC) I can check the status of my NCLEX application online. It will tell me what's missing (application, school verification, criminal background check). I've been told that once everything at your board is updated, they contact Pearson pretty quickly (matter of 1-2 days).
I have heard a few horror stories so far - board's not marking a new grad as eligible because the transcript was missing a date of graduation or the name of the degree. I've also heard of criminal background checks falling through because the fingerprints were smudged. First, find out what info you are missing (of the three). Then go down the line from there.
I'm in the same boat - my BON has listed me as "complete" on their site, but I have yet to receive my ATT. It took me two weeks for my BON to update my status as "complete" because they were waiting around (literally) to enter my school verification. I spoke with one guy there who had the *#*$( to tell me, "yes we received your school verification but calls like yours are keeping me from entering them into our database". A lot of snarky people at BONs don't ya agree?
Good luck everyone - if all else fails, keep your BON busy by calling and emailing complaints. Eventually someone will figure out it'll be easier just to do it right the first time!