May I give a compliment?

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My daughter was running a high fever Monday night and I took her to my local ER. I live in the central part of the state of Mississippi. The ER was busier than I had ever seen it (I don't visit the ER much at all, so it might be that busy more often than I think). From the time I checked in until the time we left was a positive experience. When the doctor got too busy towards the end to really fully answer my questions (I understand; it was a busy night), the nurse at the nurses station answered everything I wanted to know. She also gave me information I was not aware of.

It was a positive experience, and I have no complaints. I just wanted to tell you all that because sometimes you all get bombarded with negativity on this website and at your job.

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caregiver1977, I live in south Mississipp! I'm happy you had a positive experience.

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Specializes in Trauma, ER, ICU, CCU, PACU, GI, Cardiology, OR.

evidently, most of the time we get attention from our don or nurse managers mostly when something has gone wrong or a compliant has reached their attention. having said that, most of us when called to the nurse manager's office the first thing that comes to our mind is "what did i do now? :uhoh21: therefore, let me salute you in receiving a positive compliment, as i wish you the very best always... aloha~

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Specializes in Adult/Ped Emergency and Trauma.

Thats SO COOL!

Central Mississippi is Boston's Home Turf as Well! I am glad you had a good experience. The ER can be a scary place, especially when you have a child in it.

And anything good said about the Great State of Mississippi is welcomed anywhere!! I get sooooo tired of hearing how we rank 50th in Good Stuff, and 1st in Bad stuff.

Thats why I'm against Puerto Rico entering the Union!! Going to push us on down the list!! (Joke)

Thanks For Sharing!!

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My daughter was running a high fever Monday night and I took her to my local ER. I live in the central part of the state of Mississippi. The ER was busier than I had ever seen it (I don't visit the ER much at all, so it might be that busy more often than I think). From the time I checked in until the time we left was a positive experience. When the doctor got too busy towards the end to really fully answer my questions (I understand; it was a busy night), the nurse at the nurses station answered everything I wanted to know. She also gave me information I was not aware of.

It was a positive experience, and I have no complaints. I just wanted to tell you all that because sometimes you all get bombarded with negativity on this website and at your job.

Please! take the time to hand write a nice (short is fine) note to the ED nurse manager stating how positive your experience was.
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Well if hell didn't freeze over. Something positive was uttered on this forum board. We need a seperate section for positive post like this one.

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Well if hell didn't freeze over. Something positive was uttered on this forum board. We need a seperate section for positive post like this one.

No, we don't want to keep the good things sequestered in their own little space. We want them to show up all over the place. (And, no, I did not intentionally make this rhyme.)

That is not to say that folks can't still vent and spew when necessary. Just to point out that it's great to read that not only did someone have a positive experience, they took the time to tell us about it.

As morte mentioned, I hope the OP will let the ED/hospital know how much the good care meant. Letters like that go a long way toward raising staff morale. They're often copied and tacked up in breakrooms, read at staff meetings, and put in the files of people who were mentioned by name.

Thank you, OP, for sharing this. :up:

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This hospital is the main hospital in my area for about a 40 mile radius (only ER as well). I have been going to this hospital for about 10 years now. I have had some negative experiences at times with this hospital, but this time was good. I think I should write the letter. I think it is unfair to write angry letters when things go badly, but ignore when things go well.

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BINGO!

This hospital is the main hospital in my area for about a 40 mile radius (only ER as well). I have been going to this hospital for about 10 years now. I have had some negative experiences at times with this hospital, but this time was good. I think I should write the letter. I think it is unfair to write angry letters when things go badly, but ignore when things go well.
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UPDATE!!

Yesterday I received a call from the hospital wanting to know how my daughter was doing and if I had gotten my prescriptions, received follow-up care, etc. She also wanted to know how the ER visit went and if I was satisfied with my care. I told her I was very satisfied and was looking to write a letter of appreciate or information on who to call to let them know about my satisfaction. She said that she was the person to let know how I felt. I tried to give the ER and those who worked with my daughter that night the best compliment I could.

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Good to read the update and I would still follow up with a separate written letter.

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