Letters to the hospital about care

[Wheels28]

If a patient writes a letter to the hospital about the great care they receive from a nurse, does that nurse actually see the letter most of the time? I have only done this maybe like 3 times and once I wrote a letter about the unit I was on as a whole. I just wonder if they are shown to the nurse or just tossed aside?

[carolinapooh, BSN, RN]

I used to. My civilian facility used to give out gold stars that we wore on our badges for every time we were singled out by a patient.

It's appreciated greatly.

Had I known about that sort of thing when my dad passed away, I would've sent them a card. I didn't know people did that. I did mention them in his obituary, though, and named the hospital and the unit specifically. Hopefully someone heard.

[chrisrn24]

We see letters and cards in our break room.

[Rose_Queen, BSN, MSN, RN]

I currently have one in my locker from a pediatric patient. Those that are sent specifically to the department usually end up on the window of the control desk (non-patient area as I'm in the OR and it's a slight distance from patient care areas).

[anotherone, BSN, RN]

Older thread, but YES we usually see them.... esp if you write it to the top people . I love seeing my name on those letters. It means a lot to me and I know my manager likes it too. Those letters are the best "thank yous".

[RainMom]

My NM puts up cards & notes in our breakroom. I really love to see how appreciative pts are, especially when it wasn't so obvious during their stay! Sometimes the NM will also put up a list of staff who were given special mention during discharge callbacks.

[november17, ASN, RN]

Yes indeed, we get them. We get a copy of the press-ganey survey too if you write our names. Our manager makes copies and they go in our personnel file.