Insensitive managers...

[SaraO'Hara]

Today I was written up for my lack of commitment to "customer service." Apparently I am stand-off-ish and do not smile enough.

I have also been fighting depression (worse lately than ever) for years - and my DON, who wrote me up, is aware of this.

I need a hug

[missdeevah, NP]

go... we all have tough times when we don't feel like smiling when we might be hurting on the inside but sometimes smiling makes me feel better inside too. one of my motto's is "fake it till you make it". in the meantime....keep smiling and good luck!

i understand what you are saying. however, the op stated that she has battled depression for several years. i really don't think that one can make depression go away by "faking it till they make it." it is an illness. please understand that i do know what you mean though. i just thought that i would point this out.

to the op: i wish you well, and i'm sending a big 'ol hug your way...

[Baloney Amputation, BSN, LPN, RN]

Another way to look at the writeup is that maybe the DON really had nothing bad to say but had to say something to make it look like she's doing her job in counseling the "bad" aspects of an employee, of which there is always something to gripe about.

[Batman25]

Pretty much. Apparently I have great assessment skills, chart well, am efficient... but come across as glum and brusque. I do have a dry sense of humor... but this is a dry world.

The admissions rep (there for a witness?) even brought up my fashion sense... my lovely gothic fashion sense... please note that I do not dress Goth-ly while on duty, nor do I wear skull accessories to meetings!

It bothers me that the rep was there. They aren't your superior. If a witness was needed get another manager or HR involved. This rep who

bringing up your dress outside the job is irrelevent to what you do. Never should have been said or allowed.

Concentrate on feeling better first. Get healthy and then get out. Your excellent nursing skills will be appreciated elsewhere. The write up was absurd and the handling of it a disgrace.

[imaRN08]

i was pulled into the office the other morning after my shift and was talked to by my NM bc i "smile too much" WTH???!!!

[Batman25]

i was pulled into the office the other morning after my shift and was talked to by my NM bc i "smile too much" WTH???!!!

More idiocy. WTH is wrong with some of these managers?

[nursel56]

i was pulled into the office the other morning after my shift and was talked to by my NM bc i "smile too much" WTH???!!!

. . . and the crazy train just keeps on rollin', rollin' along. . This will ultimately come back and bite management in the backside. It may take a long time, but they are teaching the public to expect "service with a smile" as the appropriate yardstick to measure whether or not they received good nursing care when the vast majority of people don't have the education to evaluate what good nursing care actually is.