Help with "Bait & Switch" tactics at new job

Published

I am in dire need of some perspective here, y'all. This may get wordy, so I apologize in advance. Please bear with me.

Three months ago I interviewed for a wonderful-sounding job. The staff was friendly and seemed very professional, the manager spends lots of time on the floor and is involved with her staff, and the full-time requirements were 3 days one week, four days the next. I was promised 12 weeks of preceptorship (it's a new area of practice for me) and quoted a rate of pay that's competitve for my area. During my staff interview, one person mentioned that "most" of the nurses list one day per pay period that "we're available if they need us, in which case they call us in". HR said there was a dress code, but when I asked the manager about it, she shrugged it off and said that we shouldn't wear sleeveless shirts, opened-toed shoes, the usual stuff, not to worry about it.

Surprise #1: My second week there, my preceptor mentioned to me that my manager had told her to tell me not to wear my denim scrubs again- I might "get in trouble" since denim is not allowed. I'd worn these scrubs to general hospital orientation twice and had no reason to think they weren't allowed on the floor. I wasn't concerned, just said, thanks, I didn't know, I won't wear them again. "NO DENIM!" was specified in a note on my 30-day-evaluation. I would have commented, had the paper not been shoved under my nose as I was going into a patient's room and my manager said hurriedly, "Here, sign this quick, Joint Commision is coming, and I need to have these all done." I thought the mark-down was unfair, since she hadn't seen fit to say anything to me herself, and I didn't have any way at the time of knowing I'd done anything wrong.

Surprise #2: My manger announced that my preceptorship would be ending after 6 weeks since she needed the staff, and as an orientee, I "didn't count" as staff.

Surprise #3: Orientation was over, and I was making about $1.50/hour less than what I'd been quoted.

Surprise #4: Those days we "needed to be available" were actually mandatory overtime. I'd asked for Mondays off for a previous commitment to volunteer work, and was immediately granted the schedule I'd "asked for": Tuesday-Friday, 12-hour days, every week. The reason only "most" of us are required to do this is that the part-time staff is not required to. The following month I requested Wednesdays off for church. I got one Wednesday off; otherwise, my schedule remained the same.

Surprise #5: Our unit secretary began treating me rudely, not finishing orders on my charts, ignoring me when I asked for charts I needed immediately for emergent situations. Charts she's worked on are put back in the rack with the metal rings open, and when I pick them up, everything falls out. She'll say she paged me when she hadn't, then tell my manger I'd left the floor and no one could find me. She'll also page me 5 or 6 times over 2 minutes and tell my manager how many times she "had" to page me before I responded. Patient care is constantly interrupted, and my patients have noticed and commented on how often I'm called out of the room. Small tasks then take forever to finish, which she will announce to everyone present in the main nurse's station. When I've attempted to discuss this with her, she turns her head and refuses to speak to me, which is blown off by my manager. "She just needs time to sort of work through conflicts", I was told. She is acting like a two-year-old, I think, and my patients are paying for it. Several other employees have noticed her behavior also.

Surprise #6: 60-day evuluation, I was marked down for calling in sick twice. I'd never called in sick, although once I was sent home by the charge nurse in the middle of the day for constant vomiting and diarrhea.

Surprise #7: I was assigned a patient in critical condition with which I had no experience. I'd stated in my interview that I was interested in training for this type of patient, but none was received before I was assigned this patient alone. When I protested, and cited my shortened orientation period, my manager disagreed, stating that I had started work ONE MONTH BEFORE I ACTUALLY HAD. It took me several minutes to convince her that I'd started when I did.

Surprise #8: 90-day evalutation, I was written up for two separate incidents. One, a patient I'd started IVF on had gotten too much NS, because it hadn't been stopped at the appropriate time. The time at which it was to be stopped was at 2130- two hours after I'd reported off and left. Secondly, I was told that I'd left at night before report was over. I didn't think I had, so I asked when this supposedly happened. Neither supervisor at this meeting could specify a date or person who'd made the accusation. After I questioned it several times, the story changed to "a few charge nurses" who'd complained of this. Still, no dates were fresh in anyone's memory. I was offered "another chance", a prolonged probation, with the threat of termination if things did not improve. I wrote a long comment stating my position, and when I expressed concern that the actions and/or words of others, over which I have no control, seem to have a heavy impact on my job security, my senior supervisor looked me in the eye and said, "I never take any action based on hearsay". :eek: Well......

I am totally at a loss as to how best to deal with this. Even if I knew who else to go to, I'm always at work and don't want to ask permission from my manager for time off the floor to go complain about her and her boss. Three other people who started the same time I did have had similar experiences, and one told me, "My interview was a complete fabrication." I've learned (surprise, surprise) that this floor has long had an extremely high turnover rate. While I'd ideally like to honor my contract (anything else will cost me my bonus), certainly no statements made to me have been honored. I started out liking this job, and feel more miserable, exhausted, stressed, frustrated, and paranoid every day. I realize I've been lucky to have previously worked with honest and fair employers, and I have no reference for this kind of treatment. I enjoy working with most of my co-workers. My patients have filled out several comment cards on the excellent care they've gotten from me, and when I'm allowed to take care of them the way I learned to, I'm happy.

I ask all battle-wise nurses present for your input.

Specializes in ER!.

The encouragement I've gotten from this board has been nothing short of phenomenal, and when I combine your input with a truly petty incident today, I want to let you all know that I am currently lining up my next job.

Since I was scheduled off today, I went out of town this morning for an appointment, and at 0800 I got a frantic phone call on my cell phone from my mgr, stating she needed me to come in now. (I don't know how she got my cell number, but she'd also left me a message at home.) I told her that I had just arrived for an out-of-town appointment, but if she was that short I would cancel it, turn around, and come home. During my hour's drive back home, I got calls from two friends at work, both of whom were surprised when I told them staffing was so short that I had been called in. They had both been on the floor within the last hour and neither of them had been asked to stay. When I got there, I had a message from one of the nurses, "_____ said to tell you that she got it covered, and that you would know what that meant." I checked with the charge nurse, who confirmed that they had gotten coverage today and I was not needed until tomorrow, which is my next scheduled day to work. No message was left at my house or on my cell phone to let me know not to come in, and my mgr was not on the floor at that time. :angryfire :angryfire :angryfire

Sloppy management is one thing, pure meanness another. I don't know why I'm so shocked by this behavior, but I am. Because I'm still on probation, I have another eval in about 3 weeks. I intend to keep a low profile until then, get a good eval next time, then blow the joint, after my written exit interview, that is. I don't think I've ever been in an environment more threatening than this one, and I'm more awed than ever at the wonderful support available on this board. Dealing with this would have been so much harder without it.

Thanks, y'all.

I feel your pain! First off what do you have in writting? Did you get a HR contract or something stating your pay and precp. time? Do they have written and signed complaints about the write ups? Documentation, as a new nurse or exspecially as a vetren you know about documentation. Sounds like you are one who does document, so did you document your transfers at shift change, ie: patient care turned over to Tatle Tale Somebody, RN. My guess would be your in a southern location and work for the good O'l buddy system not on merit or knowledge base.

First depending on your location nurses are not treated much better anywhere in the south, I have not worked many other places then the southern US. The only way to survive in this atmosphere is to be the best in your game or at least try consistantly. Other words no mistakes or at least not major ones. Second you need to find a few good friends. Then again don't play thier game, always use fact and don't get lured into logic opion based arguments or confrontations. I have learned one thing about work ethics and that is to achive your goals you usually need time in service or time on the job. So leaving is an option but not always the best. However if things are not changeable or managable then leave now so you can work on the time issue with a new employer. Second in our feild patient care should always be at the fore front of our actions, this is non-disputable in any confrontation so if all things are presented in this manor not only will you look good but you have a greator chance of disolving the disagreement and coming to affordable solution. Choose your additude when aproaching any confrontation, a bad additude will always be the wrong one even when you are right.

Now for the bad treatment, of course you must talk to the managment, but again only if you have documented fact. Gather all your hire in paper work stating pay and perceptorship time, then your actual start date with out preceptorship(have them show the non orientation staffing sheet) and present this with your meeting. Chances are you should request your supervisor, your HR contact for hiring and your DON to be at this meeting. Then get down to the facts. Remember if this is the good O'l boy system you will be in for a rough hual, but if you have all the facts they can not be disputed. I hate use the saying business is business but it is true. So think in prespective, they (managment) are here to make money. Law suites cost money, poor retention cost money, retraining cost money and poor managment cost money. You need to prove this is all your supervisors fault there fore she ends up the bad guy. I hope I did not waist everones time, but this is one of those subjects that really get my goat.

Good luck,

Oper_wick:angryfire

I am in dire need of some perspective here, y'all. This may get wordy, so I apologize in advance. Please bear with me.

Three months ago I interviewed for a wonderful-sounding job. The staff was friendly and seemed very professional, the manager spends lots of time on the floor and is involved with her staff, and the full-time requirements were 3 days one week, four days the next. I was promised 12 weeks of preceptorship (it's a new area of practice for me) and quoted a rate of pay that's competitve for my area. During my staff interview, one person mentioned that "most" of the nurses list one day per pay period that "we're available if they need us, in which case they call us in". HR said there was a dress code, but when I asked the manager about it, she shrugged it off and said that we shouldn't wear sleeveless shirts, opened-toed shoes, the usual stuff, not to worry about it.

Surprise #1: My second week there, my preceptor mentioned to me that my manager had told her to tell me not to wear my denim scrubs again- I might "get in trouble" since denim is not allowed. I'd worn these scrubs to general hospital orientation twice and had no reason to think they weren't allowed on the floor. I wasn't concerned, just said, thanks, I didn't know, I won't wear them again. "NO DENIM!" was specified in a note on my 30-day-evaluation. I would have commented, had the paper not been shoved under my nose as I was going into a patient's room and my manager said hurriedly, "Here, sign this quick, Joint Commision is coming, and I need to have these all done." I thought the mark-down was unfair, since she hadn't seen fit to say anything to me herself, and I didn't have any way at the time of knowing I'd done anything wrong.

Surprise #2: My manger announced that my preceptorship would be ending after 6 weeks since she needed the staff, and as an orientee, I "didn't count" as staff.

Surprise #3: Orientation was over, and I was making about $1.50/hour less than what I'd been quoted.

Surprise #4: Those days we "needed to be available" were actually mandatory overtime. I'd asked for Mondays off for a previous commitment to volunteer work, and was immediately granted the schedule I'd "asked for": Tuesday-Friday, 12-hour days, every week. The reason only "most" of us are required to do this is that the part-time staff is not required to. The following month I requested Wednesdays off for church. I got one Wednesday off; otherwise, my schedule remained the same.

Surprise #5: Our unit secretary began treating me rudely, not finishing orders on my charts, ignoring me when I asked for charts I needed immediately for emergent situations. Charts she's worked on are put back in the rack with the metal rings open, and when I pick them up, everything falls out. She'll say she paged me when she hadn't, then tell my manger I'd left the floor and no one could find me. She'll also page me 5 or 6 times over 2 minutes and tell my manager how many times she "had" to page me before I responded. Patient care is constantly interrupted, and my patients have noticed and commented on how often I'm called out of the room. Small tasks then take forever to finish, which she will announce to everyone present in the main nurse's station. When I've attempted to discuss this with her, she turns her head and refuses to speak to me, which is blown off by my manager. "She just needs time to sort of work through conflicts", I was told. She is acting like a two-year-old, I think, and my patients are paying for it. Several other employees have noticed her behavior also.

Surprise #6: 60-day evuluation, I was marked down for calling in sick twice. I'd never called in sick, although once I was sent home by the charge nurse in the middle of the day for constant vomiting and diarrhea.

Surprise #7: I was assigned a patient in critical condition with which I had no experience. I'd stated in my interview that I was interested in training for this type of patient, but none was received before I was assigned this patient alone. When I protested, and cited my shortened orientation period, my manager disagreed, stating that I had started work ONE MONTH BEFORE I ACTUALLY HAD. It took me several minutes to convince her that I'd started when I did.

Surprise #8: 90-day evalutation, I was written up for two separate incidents. One, a patient I'd started IVF on had gotten too much NS, because it hadn't been stopped at the appropriate time. The time at which it was to be stopped was at 2130- two hours after I'd reported off and left. Secondly, I was told that I'd left at night before report was over. I didn't think I had, so I asked when this supposedly happened. Neither supervisor at this meeting could specify a date or person who'd made the accusation. After I questioned it several times, the story changed to "a few charge nurses" who'd complained of this. Still, no dates were fresh in anyone's memory. I was offered "another chance", a prolonged probation, with the threat of termination if things did not improve. I wrote a long comment stating my position, and when I expressed concern that the actions and/or words of others, over which I have no control, seem to have a heavy impact on my job security, my senior supervisor looked me in the eye and said, "I never take any action based on hearsay". :eek: Well......

I am totally at a loss as to how best to deal with this. Even if I knew who else to go to, I'm always at work and don't want to ask permission from my manager for time off the floor to go complain about her and her boss. Three other people who started the same time I did have had similar experiences, and one told me, "My interview was a complete fabrication." I've learned (surprise, surprise) that this floor has long had an extremely high turnover rate. While I'd ideally like to honor my contract (anything else will cost me my bonus), certainly no statements made to me have been honored. I started out liking this job, and feel more miserable, exhausted, stressed, frustrated, and paranoid every day. I realize I've been lucky to have previously worked with honest and fair employers, and I have no reference for this kind of treatment. I enjoy working with most of my co-workers. My patients have filled out several comment cards on the excellent care they've gotten from me, and when I'm allowed to take care of them the way I learned to, I'm happy.

I ask all battle-wise nurses present for your input.

Sounds to me like, since you were new, you didn't kiss where the sun don't shine as well as the ones who have stayed there, since you mentioned there was a high turn-over rate. Bravo. Now that you know the game do you want to play and stay ...or... leave? Time to go elsewhere. I would have been gone after the first eval, and, before I signed it and turned it in (regardless of Joint Commission) I would have made pertinent comments on the form to set things right first...then I would have made a copy for myself in case the original was "mis-laid". As my name "Been There" implies, I have been there.

Specializes in ORTHOPAEDICS-CERTIFIED SINCE 89.

I finally (after a looooong time) learned not to sign ANYTHING I didn't agree with. If it said I did a-b-c they had to put date, time etc an then I'd put my side on the paper and sign it as "disagree with the above."

My dear it seems you work in a nest of spiders and you need to get it in gear and get outta there. Spiders don't know how to be nice.

oper wick...great reply. that kind of stuff gets my goat too. to me, it all falls under the heading of workplace bullying. and, as we all know, without victims, there cannot be bullys.

also, a nest of spiders is a great analogy. weaving a web to ensnare innocents and the unaware...is this where the phrase "nurses eat their young" comes from???

I imagine every nurse on this board could tell a story very much like yours. It happens everyday in hospitals and nursing homes. I would begin a quiet search, not speak about it to anyone, and try to save a little to tide you over the hump when you get the new job. I would apply at another facility and be very specific when I asked questions. I feel that this place was underhanded in dealing with you and I would get out before I lost more than a bonus.

Specializes in Med/Surg.

I have had a similar experience, not that extreme, but I did have things pop up on my review that were not true. And no matter how much I argued, both verbally and in writing, nothing ever got changed. My best advice to you is, LEAVE. Forget the bonus because with behavior like that, I seriously doubt you will even ever see it. Just chalk your time there up to experience and get the heck out of dodge before much worse things occur. Just my two cents.

The best advice so far....and I agree. Get OUT of there!!!

The encouragement I've gotten from this board has been nothing short of phenomenal, and when I combine your input with a truly petty incident today, I want to let you all know that I am currently lining up my next job.

Since I was scheduled off today, I went out of town this morning for an appointment, and at 0800 I got a frantic phone call on my cell phone from my mgr, stating she needed me to come in now. (I don't know how she got my cell number, but she'd also left me a message at home.) I told her that I had just arrived for an out-of-town appointment, but if she was that short I would cancel it, turn around, and come home. During my hour's drive back home, I got calls from two friends at work, both of whom were surprised when I told them staffing was so short that I had been called in. They had both been on the floor within the last hour and neither of them had been asked to stay. When I got there, I had a message from one of the nurses, "_____ said to tell you that she got it covered, and that you would know what that meant." I checked with the charge nurse, who confirmed that they had gotten coverage today and I was not needed until tomorrow, which is my next scheduled day to work. No message was left at my house or on my cell phone to let me know not to come in, and my mgr was not on the floor at that time. :angryfire :angryfire :angryfire

Sloppy management is one thing, pure meanness another. I don't know why I'm so shocked by this behavior, but I am. Because I'm still on probation, I have another eval in about 3 weeks. I intend to keep a low profile until then, get a good eval next time, then blow the joint, after my written exit interview, that is. I don't think I've ever been in an environment more threatening than this one, and I'm more awed than ever at the wonderful support available on this board. Dealing with this would have been so much harder without it.

Thanks, y'all.

I'm glad you are being supported. I hope you make your difficult time known to the powers that be at this place. It may help, or it may not. Best Wishes!!

Sounds like the last place I worked. :o I'm sorry, I know you want that bonus, but you have to decide if it's worth your mental health to stay and suffer. From what you have listed, it seems like a personal venedetta. You have good documentation but they will always prevail. Cut your losses and find a good place to work.

Sadly, this stuff is pretty typical in nursing. I'm sure all of us seasoned nurses have been where you are now, and more than once.

Here is an old nursing joke which is along the lines of what you are experiencing. I'm sure many nurses can identify with it.

A nurse died, and went to The Pearly Gates to meet with St. Peter. He told her "In the interest of fairness, you now have a choice. You can tour both Heaven and Hell, then decide which one you want to choose."

The nurse thought this was strange, but she went along. St. Peter asked her which place she wanted to tour first and she chose Heaven.

She took The Heavenly Tour and found it to be pretty much what she had expected: angels with wings, playing harps, and such. Everyone was nice and it seemed like a pleasant place.

Then she toured Hell. Well, everyone there knew her by name. They told her they were so happy to meet her and had been looking forward to it. Everyone was very warm, friendly and welcoming. Everyone in Hell had a job. She was shown around and the work looked interesting and exciting. She was told she'd have her pick of assignments.They even had a little party where she was introduced to everyone. The nurse commented to one of The Hellions- "I can't beleive how awsome this place is. Hell is nothing at all what I expected." The Hellion replied: "Somehow, we got a bad rep, but as you can see, it's unfounded. Would you like something to eat? Here, sit next to me, and I'll introduce you to some more people."

The nurse had a wonderful time, and felt so welcomed. She was sad to see the party end. Everyone bid here farewell, saying they hoped to see her again soon.

Well, she told St. Peter that she decided on Hell. She did have some reservations about it, but based on what she'd seen and been told, she thought she was making the right decision.

The next day when she reported to Hell, things were different. Gone was the warm, inviting atmosphere. Everyone was grouchy, complaining and mean. She thought she heard some of The Hellions talking about her and laughing. She was given a job cleaning out the toilets in Hell. She approached one of the Hellions she'd met the day before and said "What happened?! Everything was so wonderful yesaterday, and today, it's terrible! What happened to all the things they promised me?"

The Hellion replied:

"Honey, yesterday, they were recruiting you. Today, you're staff."

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