Then shouldn't you know better??????

[snoopy29]

Dear Angry Relative

Can I start by saying I LOVE MY JOB. I work as hard as I can and really genuinely care about my patients and want the best for them.

So can I just say that I am so sorry that on the day you decided to bring your adult daughter to hospital that some other members of the public where inconsiderate enough to have, MI's, be involved in a mutiple road accident or struggle to breathe so much they saturated in the 70's. I am sorry because this meant that you had to wait. I fully intend to speak with these people as to how inconvenient it was, for you, that they decided to be desperately ill!!!!

I'm equally sorry that every room was full and every doctor and nurse was desperately trying to saves lives and this meant you had to wait in a waiting room. I wonder if I have missed the point though - is there any other point of a waiting room than waiting???? I have yet to see a "soon as you arrive we will sort" room :)

I am so dreadfully sorry that when I assessed you relative and they told me that the injury was over a month old (yes I did say a month) and they had full range of movement and no bony tenderness that I would be unable to xray I wasn't being nasty or difficult (honest).

I am so sorry that you did not bond with our receptionist. I find her quite delightful. It might have something to do with you going up to the front desk every 5 minutes and shouting and swearing at her about the wait and expecting her to do something about it. I know our reception staff are fantastic but as yet they cannot assess diagnose and treat!!!

I am delighted that when you daughter was seen nothing abnormal was found but of course you did not share my delight and demanded a second opinion!! Second opinion same as the first!! It made me think of all the corageous patients I have to break awful life changing news to and how I would give anything to be able to say everything was fine nothing abnormal detected.

But angry relative the part I am stuck on and still has me shaking your head is you telling me on the way out that you used to be a nurse. It begs the question Then shouldn't you know better????????

Best wishes

Disappointed:D

[Purple_Scrubs, BSN, RN]

I bet $100 she used to be a clerk at a doctor's office or something or maybe a med assistant. I refuse to believe a nurse could be such an idiot :) Bless you for not strangling her!

[bill4745, RN]

Ah, the joy of working in the ED. I had one recently who had a small splinter in a finger. She had her MD call the triage nurse and alert her that the pt would be coming in and the pt thought that his phone call would lead to her being immediately placed in a room.

[esrun00]

Ah, the joy of working in the ED. I had one recently who had a small splinter in a finger. She had her MD call the triage nurse and alert her that the pt would be coming in and the pt thought that his phone call would lead to her being immediately placed in a room.

And the doctor actually did this and not remove the splinter him/herself???

k

[classicdame, MSN, EdD]

I took call for Pediatricians for a time. TWICE I had someone call the asnwering service, who then called me, only to say they were in the ER waiting room and would I call the hospital to speed them up. Sure.

The question is, why do some people expect perfection from others but are so lacking it themself?

[thedogspaws]

This is sooo funny. It's the picture of the nurse going off and telling the paytients off for being so unwell that has me rolling. lol

[tiddles]

I was triaging a pt with abdo pain, whose wife was in my face screaming and swearing at me to get a doctor immediately. I had to leave the room before I said something I regretted and had a co worker (who was much more tolerant than I) go in. Turns out he was constipated. The wife wouldn't even look at me as they sheepishly left the dept (bottle of mag citrate in hand).

[itismemonica]

I bet $100 she used to be a clerk at a doctor's office or something or maybe a med assistant. I refuse to believe a nurse could be such an idiot :) Bless you for not strangling her!

DITTO, but If...just IF she was a nurse, bless us ALL that it's PAST TENSE, lol!

[loriangel14, RN]

My sister works in the ER and she sees mothers come in all the time with precocious teenagers that have nothing wrong with them demanding immediate attention. She calls these "MIDs" Muffins In Distress.

[sarasidnic]

Guys,

Were you absent from nursing school the day your instructor gave the lecture on idiots?? They are everywhere, deal with it! I'm glad I paid attention that day because she wasn't kidding

[VICEDRN, BSN, RN]

I took call for Pediatricians for a time. TWICE I had someone call the asnwering service, who then called me, only to say they were in the ER waiting room and would I call the hospital to speed them up. Sure.

The question is, why do some people expect perfection from others but are so lacking it themself?

You'll love this: my Parents magazine has an article about "when to go to the ER." It specifically states that patients should call their doctor so that the process can be sped up when they arrive. Uhhhhhhhhhhhhhhhhh...how would that work exactly?????????????

[Batman25]

You'll love this: my Parents magazine has an article about "when to go to the ER." It specifically states that patients should call their doctor so that the process can be sped up when they arrive. Uhhhhhhhhhhhhhhhhh...how would that work exactly?????????????

I've read that too. I think their doctors yes them to death and send them to the ER and then the ER becomes the bad guy instead. "But my doctor said you would see me at once for my stubbed toe." Oy. lol