Can I start by saying I LOVE MY JOB. I work as hard as I can and really genuinely care about my patients and want the best for them.
So can I just say that I am so sorry that on the day you decided to bring your adult daughter to hospital that some other members of the public where inconsiderate enough to have, MI's, be involved in a mutiple road accident or struggle to breathe so much they saturated in the 70's. I am sorry because this meant that you had to wait. I fully intend to speak with these people as to how inconvenient it was, for you, that they decided to be desperately ill!!!!
I'm equally sorry that every room was full and every doctor and nurse was desperately trying to saves lives and this meant you had to wait in a waiting room. I wonder if I have missed the point though - is there any other point of a waiting room than waiting???? I have yet to see a "soon as you arrive we will sort" room :)
I am so dreadfully sorry that when I assessed you relative and they told me that the injury was over a month old (yes I did say a month) and they had full range of movement and no bony tenderness that I would be unable to xray I wasn't being nasty or difficult (honest).
I am so sorry that you did not bond with our receptionist. I find her quite delightful. It might have something to do with you going up to the front desk every 5 minutes and shouting and swearing at her about the wait and expecting her to do something about it. I know our reception staff are fantastic but as yet they cannot assess diagnose and treat!!!
I am delighted that when you daughter was seen nothing abnormal was found but of course you did not share my delight and demanded a second opinion!! Second opinion same as the first!! It made me think of all the corageous patients I have to break awful life changing news to and how I would give anything to be able to say everything was fine nothing abnormal detected.
But angry relative the part I am stuck on and still has me shaking your head is you telling me on the way out that you used to be a nurse. It begs the question Then shouldn't you know better????????
Dear Angry Relative
Can I start by saying I LOVE MY JOB. I work as hard as I can and really genuinely care about my patients and want the best for them.
So can I just say that I am so sorry that on the day you decided to bring your adult daughter to hospital that some other members of the public where inconsiderate enough to have, MI's, be involved in a mutiple road accident or struggle to breathe so much they saturated in the 70's. I am sorry because this meant that you had to wait. I fully intend to speak with these people as to how inconvenient it was, for you, that they decided to be desperately ill!!!!
I'm equally sorry that every room was full and every doctor and nurse was desperately trying to saves lives and this meant you had to wait in a waiting room. I wonder if I have missed the point though - is there any other point of a waiting room than waiting???? I have yet to see a "soon as you arrive we will sort" room :)
I am so dreadfully sorry that when I assessed you relative and they told me that the injury was over a month old (yes I did say a month) and they had full range of movement and no bony tenderness that I would be unable to xray I wasn't being nasty or difficult (honest).
I am so sorry that you did not bond with our receptionist. I find her quite delightful. It might have something to do with you going up to the front desk every 5 minutes and shouting and swearing at her about the wait and expecting her to do something about it. I know our reception staff are fantastic but as yet they cannot assess diagnose and treat!!!
I am delighted that when you daughter was seen nothing abnormal was found but of course you did not share my delight and demanded a second opinion!! Second opinion same as the first!! It made me think of all the corageous patients I have to break awful life changing news to and how I would give anything to be able to say everything was fine nothing abnormal detected.
But angry relative the part I am stuck on and still has me shaking your head is you telling me on the way out that you used to be a nurse. It begs the question Then shouldn't you know better????????
Best wishes
Disappointed:D