The Family

Nurses General Nursing

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I work in the icu where family members are given certain visiting hours but almost always fail to acknowledge them. My patient had spiked a fever while recieving ffp prior to a scheduled open lung biopsy for the next day. His wife, sister and mother were all in the already small room swooning over him rubbing his legs, up in his face. They were driving me crazy too, coming out the nurses station to tell me/ask me something every two minutes. I was getting so far behind, I had barely payed much attention to my other patient. I called the doc to notify him of the spiked temp and he instructed me to continue the infusion (given he had spiked temps all day and he was admitted for neutropenic sepsis secondary to leukemia) but I was just doing the cya thing in case of a possible rxn. I just could not concentrate with this family up in my face and up in my patient's face. I was fed up, walked in the room looked at my patient and asked him if he would like to sleep, he looked up at me like a sick child would look at his mother and shook his head yes, I felt so bad for him. How could he realize the situation was not conducive to his healing, his pulse was up in the 130's partially d/t his fever, but also his anxiety from these three women hovering. I looked at the wife and said- maybe it's time for you to leave. She looked at me like- how could you say that! But i guess something clicked in her head and she immediately complied with my request. So they gathered up thier things and the sister asked me 3 times if I would come get them if anything happened, as if i'm retarded or something. UGGGH! I just thought to myself if this guy codes you will not be the first thing on my mind! Shortly after they left his temp came down from a whopping 39.5 back down to 37 within two hours.....hmmmm... I wonder why. He actually got to get some sleep.

I just think it is fascinating how a reasonably stable situation can worsen tenfold when you are struggling with the family. Maybe I was harsh in asking them to leave but it was certainly in the best interest of my patient.

I understand looking at it from their perspective how the majority of their actions were emotional, however I can't get over how angry it made me.

Thanks for listening to me vent!!!

Specializes in Corrections, Psych, Med-Surg.

"When they rubbed his feet, his legs, his face, they were conveying their love and support because that's the only assurance they can give him. "

Don't kid yourself. These peole are only trying to assure THEMSELVES. If they were actually focused on the patient, they would be seeking advice from the people actually taking care of him to find out the best things they could do (which certainly include letting him sleep).

They need to be gently (if that works) or not-so-gently when to leave, and possibly to be given tasks and errands to assuage their feelings of guilt and helpless (IF the nurse has time to deal with them)--BUT the patient is in the bed, not all the people who wander in with their own personal needs, and this is the person whose needs come first.

The patient is depending on his healthcare providers to take care of and protect him from everything that might interfere with healing (infections, intrusive visitors, etc.). Sometimes social niceties and potentially wounded family members' egos are much more distant goals--whatever nursing theories and textbooks and "well-meaning" people might have to say about it.

IMHO.

Originally posted by SmilingBluEyes

Just my observation here. I only think this was a vent. I found myself feeling badly for this patient's family----- and this nurse. I don't think she is an appalling nurse, especially--- when I put myself in her place. Her thoughts, she is entitled to. Her frustrations are shared almost universally by anyone in the "do more with less environment" in which nursing finds itself today. But what do I see here? a RANT/VENT...and it's appropriate and in the right place. On a board, and not at that family or patient. Can we allow this or anyone in her place such a luxury? I say it's a must. Now... That said, the suggestions about including family in careplanning are very valuable. It can save us all immense trouble and often they are very HELPFUL when we work WITH THEM AS MUCH AS POSSIBLE. But I have to ask: can we reserve judgement on this overworked nurse for the time being and just let her let it all hang out?:o

Well put. Seems to me that one of the reasons nursing keeps falling apart is that they just can't hang togeither! Having worked ICU and ED I can so appreciate the difficult family situations. I try to take the time to explain the careplan for the shift first thing with the patient and the family. Most of the time this works, but there are always those families that are going to be more difficult. Families are part of the careplan. They are part of the deal. And it is seldom an easy task. And there are no easy answers. Vent to an understnading friend or co-worker and carry on!!!

Originally posted by sjoe

"When they rubbed his feet, his legs, his face, they were conveying their love and support because that's the only assurance they can give him. "

Don't kid yourself. These peole are only trying to assure THEMSELVES. If they were actually focused on the patient, they would be seeking advice from the people actually taking care of him to find out the best things they could do (which certainly include letting him sleep).

They need to be gently (if that works) or not-so-gently when to leave, and possibly to be given tasks and errands to assuage their feelings of guilt and helpless (IF the nurse has time to deal with them)--BUT the patient is in the bed, not all the people who wander in with their own personal needs, and this is the person whose needs come first.

The patient is depending on his healthcare providers to take care of and protect him from everything that might interfere with healing (infections, intrusive visitors, etc.). Sometimes social niceties and potentially wounded family members' egos are much more distant goals--whatever nursing theories and textbooks and "well-meaning" people might have to say about it.

IMHO.

My opinion, too. We have all dealt with overbearing families at one time or another, and know how distressing they can be to the nurse, and to the patient. One point Krissy made is that some of the nurses in her unit are not consistent about enforcing visiting hours. This can create a real problem for staff. Our visiting hours are liberal, but strictly enforced. We do make exceptions in some circumstances, but for the most part we stick to visiting hours. Our unit manager gives verbal warnings to staff who do not adhere to these hours, and a written warning after three verbal warnings. This policy has helped reduce the problems with visitors. We also give family members a pamphlet explaining our visiting policy and the reasons for the restrictions when a patient is admitted to our unit. That way they know up front what to expect.

Specializes in ER CCU MICU SICU LTC/SNF.
Originally posted by NurseKrissy

His wife, sister and mother were all in the already small room swooning over him rubbing his legs, up in his face.

Originally posted by NurseKrissy Once again, I was polite and simply asked them to leave I didn't beat them with a stick!

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yet in your original post ----

Originally posted by NurseKrissy Maybe I was harsh in asking them to leave ... I understand looking at it from their perspective how the majority of their actions were emotional, however I can't get over how angry it made me.

My own conclusion: You defined anger. Now define "polite?"

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Originally posted by NurseKrissy

They were driving me crazy too, coming out the nurses station to tell me/ask me something every two minutes. But I'm SORRY!!! I can not teach people everything about nursing in twelve hours!

Boy, you're really mad.

While in nursing school I visited my mother in CCU. Every time I was there, none of the clinical staff spent time to talk to me about my mom's condition. They were busy like you too. For the 10 mins. I was allowed, I sat at bedside holding my mom's hand. Twice, a middle-aged lady tech came by to draw blood. On my 3rd visit , she came again. After drawing my mom's blood, not a word uttered, the lady tech held my arm for 2 seconds before she left. It was very very comforting. Twelve hours of nursing lessons was not necessary. My mom didn't pull through. Hopefully she passed away in peace.

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Originally posted by NurseKrissy Ummm were you there, because I didn't see you in the room? Are you sure you are a nurse?

I wish I was. I would have taken the time to appease you, because I'm a nurse like you too.

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Originally posted by NurseKrissy I thought this site was a place for nurses to support each other, not eat each other alive.

So you found a place to ventilate, now you can go back to the families and do it again whenever you get irritated. I listened to you vent but condoning a co-nurse's insensitivity is not my forte.

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That's why I like this place... everyone gets to bring out their own opinions. :)

I think people should lighten up on each other. It is true nurses eat their own. Let's step back and take a deep breath before typing anymore mean and insulting replies. And that goes for the senior as well as the junior members here.

Specializes in CVOR,CNOR,NEURO,TRAUMA,TRANSPLANTS.

The opinions I said I said to you were opinions..... Nothing was flaming or bashing to you or your work ethic..... but however you seem to think that it had been. Maybe you have something else going on? Who knows.... as you put it "Whatever"....

Zoe

Specializes in Interventional Pain Mgmt NP; Prior ICU and L/D RN.

I feel that some of you are being a little harsh on zoe....is this forum not for us to vent our feelings? Ask questions? Get advice? I feel for every family member that visits my patients. (I work Step down Medical ICU and have 1-4 ratio) I attempt to get the visitors to abide by the visiting policies and one person IS ALLOWED to stay overnight. There are those family members that cause more trouble than good...we have all been there. Would you prefer we tell these people what is really being said inside our heads or vent them out here with people who will understand we aren't devils; we are nurses attempting to CARE for OUR patients:o ! Have you never had the subdural hematoma patient that is supposed to be in the dark, quiet room and the family comes turns on all the lights, blares the T.V., and starts having a "party" in the room? Are we supposed to allow that b/c the family "cares" and "wants" to be there? This occurs even after the entire P.O.C. has been explained and the reasons for the quiet/dark room. Some families really just don't give a rats a**! They are "just there"!!!! Hospitals have reasons for visiting hours.....PEOPLE ARE SICK!! I do believe in the need for family to be close and visit to help with the healing, but the sick also need the rest to heal!!!!!! GEEEEEEEEEEZZZZZZZZZZZ......I guess some of you have never had the druggie/drunk's wife/husband bring the addict their craving and then refuse to leave. Or attack you in the hall b/c you asked politely for a visitor to leave b/c visiting hours are over:( !! Or be blamed that it's your fault a patient is agitated, increased HR, and restless (couldn't be b/c they had way to many family members in the room having a agrument! How about a family member requesting you to "drug" the patient b/c THEY themselves want to sleep and the pt is bothering them:( Get over it!

Zoe,,,,you did the right thing. It still amazes me how some families think I can do my job to the best of my ability when I am having to intervene with their squabbles, inappropriate interactions with me and the patient and plain stupidity. No none of us expect the family to know what we do, but they could listen to us when we explain something to them or give them educational material to read. Or is that just My Opinion?

Anyway..continue to be your patients advocate. That is one thing I remember from nursing school..how about you guys??

Originally posted by NurseKrissy

I just think it is fascinating how a reasonably stable situation can worsen tenfold when you are struggling with the family. Maybe I was harsh in asking them to leave but it was certainly in the best interest of my patient.

You did absolutely the right thing.

Specializes in NICU.

Our unit (NICU) is open 22 hours a day. Usually not a problem. A problem we do run into is that we occasionally have parent(s) that stay late into the night and snooze at the baby's bedside. We have trouble drawing the line. If they were awake and sitting there, there isn't a problem. But if they fall asleep then they truthfully shouldn't be there.

We have no unit policy on this. Our policy states when visiting hours are but nothing else. It doesn't specifically state that a parent CAN'T come if he/she is drunk or stoned but we obviously won't let them in. Sleeping is different. Since it isn't actually on paper anywhere we have trouble with this sometimes. If a parent claims "other nurses let us do it" what can we say? No one can prove or disprove that. If they aren't in the way maybe we should let them do it.

*sigh* we were just dealing with this the other night. These parents don't have reliable transportation and don't visit much and were finally able to ride the bus down and ended up staying until about 0400. We kept arguing with them about not sleeping there, but didn't have anything on paper to back it up. Maybe we should have just let them sleep...

What would y'all do if the family wanted to sleep at the bedside? Our unit is all open so one bedside is about 5 or 6 feet from another. These particular parents had twins and were sitting in-between their beds.

I'm not arguing with you anymore Talino. If you care to notice the majority of replies are claiming that I did the right thing. Yes I'm pissed, you were extremely rude! I don't know what your problem is. Just leave me alone to vent to people who care to understand.

Wow, this one sure split people right down the middle. I'm afraid I go along with the venting crowd, rather see it done here than at the bedside. I have had families I have spent much time with explaining things (and I mean everything), only to have them repeat the question over and over, etc. I give try to match my explainations to their level of understanding, but sometimes, they are so torn up, they never get it. Sometimes, they hear what they want. Sometimes they have a family reunion over the patient, or the infamous"I care more about Momma because I...) fights. Sometimes, you can't wait until visitation is over and neither can the patient. I'm afraid I don't care for open visitation, I used to think it was a good idea until I got trapped in a 3 bed ICU with a patient in DT"S who had a daughter that refused to belive it was DT"S because"he has been in jail plenty of times and never had them".,and believed that it was the drugs we had given him. She insisted that I transfer the patient to another facility and jumped the Doctor about it when he came in. The patient had no insurance, so you know how far that went. Then she insisted that the violent patient be unrestrained, and be given no sedation, the Doctor agreed as long as she stayed at the bedside. I had a lovely night. So did the other 2 patients in the unit. It was bad all the way around, none of the patients got any rest. And by 0300 the daughter was asking me to "tie him up and give him something". Before you start, I did call the supervisor and the Doctor to tell them that the OTHER patients were having problems resting due to this patient and the daughter, but as the Doctor had said she could stay(She also mentioned lawsuit), I got NOWHERE. I don't work there anymore. I work in nice ICU's with visitation hours now.

That was a good vent, and I have to agree that sometimes visitors impede your ability to complete your care in a timely manner.

You did the right thing by asking them to take a break from the action, as they probably needed time to get away from the situation themselves.

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