how would you feel as a pt?

Nurses General Nursing

Published

I know we have talked about this before, but I was wondering..........if you were a pt. at a hospital, how would you feel if a nurse kept coming in your room saying "I am soandso and I am here to give you excellent care". I think as a pt I might laugh. I know as a nurse I would feel sooo stupid. My friend from work does PRN at another hospital and they are making them say this now r/t low.......gasp......survey scores (no excellents on them). They hope that by putting the word "excellent" in the nurses script they will gain more excellent scores on the survey. What a bunch of BS. Funny, though.

Specializes in Staff nurse.

I usually say something like" I am Psalm and I will be your registered nurse until about 7:30 a.m." before I assess to let them know who I am and what I am there for. It helps at change of shift. But I can't imagine saying something about giving excellent care, that is a given. It may not be five star SERVICE, but if everyone uses their call lights for only NEEDS, they will get excellent care.

Up Vote Up Vote ×

We have a whole page of scripted comments we have to make at specific times. We have specific comments for pretty much anything you can think of. We all know we sound absolutely ridiculous and cold but management insists. Funny thing is our pt satisfaction scores have increased at all. I would be more satisfied with a warm and authentically caring nurse but what do I know.

Up Vote Up Vote ×
I usually say something like" I am Psalm and I will be your registered nurse until about 7:30 a.m." before I assess to let them know who I am and what I am there for. It helps at change of shift. But I can't imagine saying something about giving excellent care, that is a given. It may not be five star SERVICE, but if everyone uses their call lights for only NEEDS, they will get excellent care.

I guess I also use a personal "script" in that I also say "My name is Jane and I'm an RN; I'll be with you until 7am" and then a few twists here or there to the next sentence out of my mouth. But that's because it's what *I* need to convey by way of introduction, like you said.

Just saw one of the printouts that have all those comments from the survey cards. My favorite for the month was "can't get enough sleep or rest with nurses and techs coming in all night to take vitals and give medications." Ummm....ok. Check into the Hilton and see how many times they come in for vitals and meds, and if that's preferable, stay THERE after your next surgery. I'm sure you'll be greatly satisfied by the way the room service people change your dressings and prevent the onset of infections with their imaginary (therefore non-disruptive) antibiotic txs! ROFL...

Up Vote Up Vote ×
Specializes in Community, OB, Nursery.

That is about the silliest line I have heard of. At the beginning of each shift, I go in to pt room say to pt (and family), "Hi, I'm Arwen & I'll be your nurse now til about 7am, so you're stuck with me [jokingly said, of course, I work mother/baby] for about 12 more hours. I'm here to help you in whatever way I can, whether it's a need you have, a question about yourself or the baby, or just something I can do for you. Please don't hesitate to call me. I can't always promise I'll be here instantaneously [although I do try] but I'll be here as soon as I humanly can." Most patients are reasonable people and are ok with that.

I think if I were a patient & heard the aforementioned line, I too would ask who put them up to saying that.

Up Vote Up Vote ×
Specializes in Geriatrics.

I would hope I was on some strong meds and think I had not heard correctly. YIKES.

Up Vote Up Vote ×
Specializes in Geriatric/LTC, Rehab, Home Hhealth.

LOL...how about this for customer satisfaction? "I'm going to give you the best darn fecal impaction you've ever had!" :lol2:

Up Vote Up Vote ×
Specializes in NICU, PACU, Pediatrics.
LOL...how about this for customer satisfaction? "I'm going to give you the best darn fecal impaction you've ever had!" :lol2:

No at are hospital you would have to say the MOST EXCELLANT fecal....:trout:

Up Vote Up Vote ×
Specializes in ICU;CCU;Telemetry;L&D;Hospice;ER/Trauma;.

I think I heard the original line on a Seinfeld episode....ugh.

Up Vote Up Vote ×
Specializes in Geriatric/LTC, Rehab, Home Hhealth.
I think I heard the original line on a Seinfeld episode....ugh.

Seinfeld is stealing my material????? :madface:

Up Vote Up Vote ×
Specializes in PICU, surgical post-op.

I feel as though this thread could also be posted in the humor section! I am eternally grateful that our management hasn't gotten ahold of this whole scripting notion yet. Granted, we do get written up for being sick, but that's another matter altogether...

I think I've remembered ONCE to mention the "survey that will be coming in the mail in a little while and please go ahead and fill it out and let us know what you think." We don't talk much about press gainey, except to laugh when yet another survey comes back with the "got bothered too much at night" comment. I second whoever's comment it was that said they should check into the Hilton, NOT the ICU, if they're looking for a good nights sleep.

Up Vote Up Vote ×
:o would be nice at least to introduce yourself. when I was in after my hysterectomy- I barely saw my nurse. I was so nauseated and in pain. all I got was wow- Im so busy and your my only pt that isnt a total care..
I was very lucky during the days at least because I had nursing students taking care of me plus the nurses. So I saw alot of care. I stayed an extra day or two with complications, and I had another surgery at the same time so, that may have been the difference. I was in horrible pain for a long while afterwards, all the nurses were wonderful except the one who lied about my antibiotic. They gave me a quinolone when i had had a bad reaction to one before and told them, no quinolones.:trout:
Up Vote Up Vote ×
+ Add a Comment