Quote from RNgemini
1. Transport calls to tell me they are taking my patient off the floor for a test.
2. Transport calls again when the patient is back in the room.
3. PT, OT, and speech therapy each call before seeing my patients.
4. PT, OT, and speech call when they are done to let me know how it went.
5. My techs/CNAs call me to let me know when a patient needs me or has a request.
6. Other departments call to let me know they are coming to a patient's room to perform a test and want to make sure the patient is in the room (X-ray, respiratory therapy, echo tech, EEG techs)
7. If a patient is off the floor for surgery or cath lab, they call to let me know when the patient is in recovery, and then a second call to give report and let me know the patient is on the way back up.
1. Everywhere I have worked, the nurse has to fill out a paper indicating the pt can go with transport, and does not require an RN for travel. If you have that paper and it is filled out, that is all transport should need. They can let the secretary know that they are taking the pt and he/she can notify you when he/she sees you.
2. Again, transport can notify the secretary and he/she can tell you at an opportune time.
3. I don't know about getting rid of this one. When I work, the therapists often want the pt to be cleared to be seen by the RN. Not sure if this is in response to a bad event at someone, and this was someone's solution?
4. I liked a call from speech so I could call the doctor and get a diet order. Otherwise, I can read the therapists reports. No need for a call.
5. I'm not sure how to prevent these calls. I would rather have a tech call for a stupid thing rather that have them not tell me about something important.
6. They can call the secretary for this one. Too often other departments call and say, "can I talk to the nurse for Mrs. Smith in room 5," and the secretary transfers it automatically to the nurse rather than asking what the call is about and handling him/herself.
7. I see no purpose in the call to tell the floor nurse that the pt is in recovery. Then again, I was lucky if they called report and transported the pt correctly (i.e., with a nurse, if needed).
In other words, it would be difficult to get rid of all these calls, but 64 is ridiculous, and some of them can go away.