Excelsior is NOT all about the Money

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I enrolled in the BSN program and registered for ENG 201 - Writing for the professions.

On the first day of class I got the news that my aunt, for whom I was executrix, had died. The next day was spent in getting to NE and the rest of the week doing what I could to settle her estate. Flew home that Sunday with the first assignments due and untouched.

I wrote to the ombudsperson, with extensive supporting documentation, and they refunded me for 100% of what I had paid minus, obviously, the FACTS processing fee.

I'll be around more again. Hideous few weeks I've had.

:)

Sorry to hear of your loss Sue but glad that EC was able to help.

I was pleased with their response, Caliotter. I got a genuinely compassionate letter back from Amy McConnell.

EC has been nothing but kind and supportive to me. After hurricane Katrina I missed an exam and sent them an e-mail. Several staff members e-mailed me asking me if I needed anything and they would work around any issues I was facing at the time. Allowed me to reschedule my exam, etc. They are wonderful. Excelsior certainly is not all about Money! :heartbeat

...which is why I have asked them to evaluate my transcripts for the RN-MSN in informatics. :saint:

Specializes in Hospice, ER.

Sue,

I'm so sorry about your Aunt and glad that EC was so understanding and supportive of you.

Deb

Specializes in LTC, case mgmt, agency.
:( So sorry to hear of your loss Sue. I'll be praying for you and your family.
Specializes in Progressive care.

So sorry Sue, God bless

Thanks for the sympathy, all.

I'll miss Aunt Grace. She was 16 when I was born , and an actual working ballerina. I thought she was the most beautiful princess on the earth. And she was my Godmother, and adored me.

But it's okay. I had promised her that she would never go to a nursing home but would come with us, and she repeated that to her neighbors a lot.

She was only 71, but she died at home, in her own bed, as she wanted, without having lost her independence. And I have come to believe in a good death, and hers was.

I'll go back to NE when the house sells, and scatter her ashes over Cunningham Lake, as she wanted. They drained it for dredging and I didn't want to scatter her in the mud. That seems rude.

:)

She was very fortunate to have a wonderful niece. :-)

Thanks for the sympathy, all.

I'll miss Aunt Grace. She was 16 when I was born , and an actual working ballerina. I thought she was the most beautiful princess on the earth. And she was my Godmother, and adored me.

But it's okay. I had promised her that she would never go to a nursing home but would come with us, and she repeated that to her neighbors a lot.

She was only 71, but she died at home, in her own bed, as she wanted, without having lost her independence. And I have come to believe in a good death, and hers was.

I'll go back to NE when the house sells, and scatter her ashes over Cunningham Lake, as she wanted. They drained it for dredging and I didn't want to scatter her in the mud. That seems rude.

:)

Suesquatch, sorry about your loss, she sounded like a spectacular woman.

Specializes in LTC, case mgmt, agency.

I am so glad she was able to go peacefully at home. Sounds like you were close. I know you'll miss her dearly. Glad EC was so good about working with ya.

Specializes in Med surg and Psych.

Sue...with deepest sympathy! She really did seem like a very special lady. So glad that excelsior worked with you. You are so deserving. I was wondering where you were. You seem like a pretty special gal yourself. Take Care! Traci

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