Excelsior is NOT all about the Money

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I enrolled in the BSN program and registered for ENG 201 - Writing for the professions.

On the first day of class I got the news that my aunt, for whom I was executrix, had died. The next day was spent in getting to NE and the rest of the week doing what I could to settle her estate. Flew home that Sunday with the first assignments due and untouched.

I wrote to the ombudsperson, with extensive supporting documentation, and they refunded me for 100% of what I had paid minus, obviously, the FACTS processing fee.

I'll be around more again. Hideous few weeks I've had.

:)

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Sorry to hear of your loss Sue but glad that EC was able to help.

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I was pleased with their response, Caliotter. I got a genuinely compassionate letter back from Amy McConnell.

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EC has been nothing but kind and supportive to me. After hurricane Katrina I missed an exam and sent them an e-mail. Several staff members e-mailed me asking me if I needed anything and they would work around any issues I was facing at the time. Allowed me to reschedule my exam, etc. They are wonderful. Excelsior certainly is not all about Money! :heartbeat

...which is why I have asked them to evaluate my transcripts for the RN-MSN in informatics. :saint:

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Specializes in Hospice, ER.

Sue,

I'm so sorry about your Aunt and glad that EC was so understanding and supportive of you.

Deb

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Specializes in LTC, case mgmt, agency.
:( So sorry to hear of your loss Sue. I'll be praying for you and your family.
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Specializes in Progressive care.

So sorry Sue, God bless

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Thanks for the sympathy, all.

I'll miss Aunt Grace. She was 16 when I was born , and an actual working ballerina. I thought she was the most beautiful princess on the earth. And she was my Godmother, and adored me.

But it's okay. I had promised her that she would never go to a nursing home but would come with us, and she repeated that to her neighbors a lot.

She was only 71, but she died at home, in her own bed, as she wanted, without having lost her independence. And I have come to believe in a good death, and hers was.

I'll go back to NE when the house sells, and scatter her ashes over Cunningham Lake, as she wanted. They drained it for dredging and I didn't want to scatter her in the mud. That seems rude.

:)

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She was very fortunate to have a wonderful niece. :-)

Thanks for the sympathy, all.

I'll miss Aunt Grace. She was 16 when I was born , and an actual working ballerina. I thought she was the most beautiful princess on the earth. And she was my Godmother, and adored me.

But it's okay. I had promised her that she would never go to a nursing home but would come with us, and she repeated that to her neighbors a lot.

She was only 71, but she died at home, in her own bed, as she wanted, without having lost her independence. And I have come to believe in a good death, and hers was.

I'll go back to NE when the house sells, and scatter her ashes over Cunningham Lake, as she wanted. They drained it for dredging and I didn't want to scatter her in the mud. That seems rude.

:)

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Suesquatch, sorry about your loss, she sounded like a spectacular woman.

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Specializes in LTC, case mgmt, agency.

I am so glad she was able to go peacefully at home. Sounds like you were close. I know you'll miss her dearly. Glad EC was so good about working with ya.

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Specializes in Med surg and Psych.

Sue...with deepest sympathy! She really did seem like a very special lady. So glad that excelsior worked with you. You are so deserving. I was wondering where you were. You seem like a pretty special gal yourself. Take Care! Traci

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