ER RN Angry & Frustrated!!!

Specialties Emergency

Published

Okay, it was a bad 4th of July in the ED this evening. However, what gets my panties in a wad is when I am dealing with other people that want to argue with you when you absolutely, positively know they are in the wrong. Please let me give you the briefing in hopes to get some feedback and get it off the chest for some sleep....

Okay, this has to do with standards of care and patient rights as it pertains to minors.

I work in a small rural community hospital near where I live - but have worked in large level II trauma centers and have all of the certifications TNCC, ENPC, & etc.

Anyways, we had a 16 year old female minor who was a restrained driver that rolled her car multiple times going at highway speeds. Allegedly no LOC. Only complaint is left neck pain. Parents could not be contacted by medics at the scene. Severe damage to this patient's Chevrolet Cavalier to a point you could not tell what it was.

Anyways, medics decide to just put a collar on her and not a board because the patient refused it (keep in mind this is a minor and can not sign a refusal). I questioned this upon patient arrival to the department descretely with patient in the room - but the patient could not hear what I said because she was talking to the respiratory therapist at the same time.

I simply asked why there was no backboard on this patient considering her mechanism of injury and the medics response was because she was up walking at the scene. I simply stated quietly as possible ("guys, this patient should really have a board on) - I did not droan on and left it at that.

Well, when I was done with my nursing assessment - this medic approached me and proceded to rip me a new one stating "that I was setting them up for a law suit" for mentioning this issue infront of the patient. HOWEVER, I mentioned to this medic that if he was sooooooo concerned about a lawsuit that the should have followed standards of care and applied the board.

Luckily, this patient walked away from this MVC essentially unscathed. However, had this patient had say a thoracic spine fracture that did not present itself until after arrival to the ED sometime - I find it hard to believe that this medic could defend this case if neurologic injury was involved because he did not stabilize the spine. Citing that the patient who is a minor refused this abnd "up walking at the scene"

When I was getting yelled at - I kept kool, stood my ground, kept the voice down and trumped his rationale (or shall we say lack of rationale) - which is why I am "fuming" sooooo bad right now.

This medic also came across that he flew with the flight team and on the fire department in some capacity for 25 years - basically coming across like he knew more than I did. Well, come to find out this guy is not even an EMT, Paramedic or Nurse!!! Just a volunteer medic with alleged BLS training.

Now don't get me wrong - I appreciate the help of the EMS around the area. But if care is going to be rendered, it needs to be done correctly. Atleast that is the way I feel. Just because a patient like this is up and walking at the scene - it does not mean that they don't have a spine fracture or other injuries considering this mechanism of injury - OR - Am I missing something here???

Also, I live in the State of Ohio. Do minors involved in MVCs and other emergent conditions have the right to refuse treatment? I mean they can't sign for themselves at all into the hospital, they can not legally sign a contract.....Sooooo how can they pick and choose care issues in this sitation???

I would appreciate feedback from you all.

Sincerely,

Ginger :angryfire

Specializes in cardiology, psychiatry, corrections.

Had I been the paramedic on the scene, I definitely would have backboarded and c-collared her. (What's one without the other anyhow?) Normally, in the medical profession, we don't assume anything, but in a situation when a minor has a life-threatening or potentially life threatening emergency and a parent or legal guardian cannot be reached, we may assume they would want help for their child. Therefore, they must be transported.

I'm not defending the medic (or whatever he calls himself) in any way or trying to bash nurses, but sometimes nurses have actually criticized EMS for bringing certain patients in with the c-spine immobilized. I once had a nursing home patient who fell out of bed and hit his head on a floorvent corner (which wasn't well secured in place) and the patient sustained a head laceration with a temporal arterial bleed. I figured if he must have hit his head pretty hard in order to cut an artery, and I couldn't really assess for pain because he was demented and nonverbal. When we arrived at the ER, the nurse b****ed at us for bringing him in priority 1, and removed the backboard and c-collar, rolling her eyes. (The Dr hadn't even seen the pt yet.) Do some ER's have some type of protocol to remove c-spine precautions?

Specializes in Day Surgery/Infusion/ED.
To the OP:

You were right. She should have been in a full package. However in response to TazziRN's post, wrestling a refusing patient onto a backboard may do more damage than not having one. But I would think that an experienced pre-hospital provider would have a good chance of convincing the teen that the board was in her best interest.

Now here's my 2 cents that may not be as well received: You might have been better off approaching him outside of the patient's room. (I realize that you said the patient was talking to the RT & couln't hear & so forth.) But the conversation (perhaps!) could have been more productive if done outside the room. Questioning someone's judgement/actions in front of a patient (or peer) can lead to an immediate jump on the defensive. It holds true for nearly any type of interaction: RN to MD, EMT to RN, RT to MD, etc.

:twocents:

Great post!

Specializes in Critical Care/Teaching.

Dear Ginger,

i am a travel ER nurse and i range in hospitals big and small, i sometimes have problems with EMTS/medics as if it a "who knows more" kind of thing. to protect them they should C-spine immobilize everything with even a suspision of a cervical injury...i totally agree with everything you were saying....

hang in there

brandie

Okay, it was a bad 4th of July in the ED this evening. However, what gets my panties in a wad is when I am dealing with other people that want to argue with you when you absolutely, positively know they are in the wrong. Please let me give you the briefing in hopes to get some feedback and get it off the chest for some sleep....

Okay, this has to do with standards of care and patient rights as it pertains to minors.

I work in a small rural community hospital near where I live - but have worked in large level II trauma centers and have all of the certifications TNCC, ENPC, & etc.

Anyways, we had a 16 year old female minor who was a restrained driver that rolled her car multiple times going at highway speeds. Allegedly no LOC. Only complaint is left neck pain. Parents could not be contacted by medics at the scene. Severe damage to this patient's Chevrolet Cavalier to a point you could not tell what it was.

Anyways, medics decide to just put a collar on her and not a board because the patient refused it (keep in mind this is a minor and can not sign a refusal). I questioned this upon patient arrival to the department descretely with patient in the room - but the patient could not hear what I said because she was talking to the respiratory therapist at the same time.

I simply asked why there was no backboard on this patient considering her mechanism of injury and the medics response was because she was up walking at the scene. I simply stated quietly as possible ("guys, this patient should really have a board on) - I did not droan on and left it at that.

Well, when I was done with my nursing assessment - this medic approached me and proceded to rip me a new one stating "that I was setting them up for a law suit" for mentioning this issue infront of the patient. HOWEVER, I mentioned to this medic that if he was sooooooo concerned about a lawsuit that the should have followed standards of care and applied the board.

Luckily, this patient walked away from this MVC essentially unscathed. However, had this patient had say a thoracic spine fracture that did not present itself until after arrival to the ED sometime - I find it hard to believe that this medic could defend this case if neurologic injury was involved because he did not stabilize the spine. Citing that the patient who is a minor refused this abnd "up walking at the scene"

When I was getting yelled at - I kept kool, stood my ground, kept the voice down and trumped his rationale (or shall we say lack of rationale) - which is why I am "fuming" sooooo bad right now.

This medic also came across that he flew with the flight team and on the fire department in some capacity for 25 years - basically coming across like he knew more than I did. Well, come to find out this guy is not even an EMT, Paramedic or Nurse!!! Just a volunteer medic with alleged BLS training.

Now don't get me wrong - I appreciate the help of the EMS around the area. But if care is going to be rendered, it needs to be done correctly. Atleast that is the way I feel. Just because a patient like this is up and walking at the scene - it does not mean that they don't have a spine fracture or other injuries considering this mechanism of injury - OR - Am I missing something here???

Also, I live in the State of Ohio. Do minors involved in MVCs and other emergent conditions have the right to refuse treatment? I mean they can't sign for themselves at all into the hospital, they can not legally sign a contract.....Sooooo how can they pick and choose care issues in this sitation???

I would appreciate feedback from you all.

Sincerely,

Ginger :angryfire

I have worked in a Level I trauma ctr and rule was that unless things were unstable that pt was log rolled off of board ASAP b/c it has been shown there is more skin breakdown and damage done the longer they are on the board. Now they do stay in their collars until xrays are complete. And all procedures are done keeping cervical spine in check.

Also, whenever I have a pt come in from EMS I make sure I chart board/no board, collar/no collar, etc. if they were injured in any way! Just another CYA type of thing.

Just my 2c worth...

Specializes in ER, ICU, L&D, OR.

Well Ive seen some teens from MVCs that were big enuff, nasty enough, rude enuff, and stupid enough, not to listen to our advice. Which case you document, document.

you can cause more damage trying to force the issue

first, minors cannot refuse anything.

second, the pt should have all spinal immob. on or none at all. in this case the pt's m.o.i. indicated full precautions.

third, i understand your frustration as i have them all the time with my co-workers. just cuz the patch says medic on the sleeve doesn't mean the person deserves it.

so far i'm with you.

my concern and where this could have been resolved, is in the approach. gentle and soft is the best. out in the hall = priceless.

medic bashing doesn't get anyone anywhere.

I do see everyone's points here and they are all well noted. I do understand that perhaps I should have addressed the board issue out in the hall. However, as they are wheeling this patient into the room, at the same time giving a verbal report and telling me all about the moi (quite dramatic - I might add) - then showing a picture of the car / scene..... - I guess I am human too and reacted by asking why a board wasn't placed. - I must add though - that I did catch myself when this question was asked. Many would have reacted "OH MY GOD!!! WHERE'S THE BOARD AT ON THIS PATIENT!!! yada yada - But I didn't.

If this medic (or whatever you want to call him) truely believed that a 16 year old was able to refuse consent - why was it snowballed into an issue by him in the first place??? Why didn't he have them sign the "refusal" at the scene? Why didn't he just say --- this is our protocol and this is what we are told to do. If he felt that his butt was covered in this mannor, then why the defensiveness?

Not only did this guy address his hostility to me once upon receivinig the patient and the conversation "ended". (so I thought) - He came back to have his run sheet signed by me (which I really didn't want to do, but went ahead and did it anyway without a bunch of attitude) - AND he started in on me a second time!!!

I am still getting mixed feedback that a 16 year old can refuse treatment at the scene by people at work. Some are medics/ paramedics / basics ( even if they are not an emancipated minor, or a parent themselves, married etc).... Then, I have others saying that they need to be 18 to refuse.

I have addressed my manager regarding this issue. I will be briefing our administrators too (small hospital). This nursing concern report will definitely bbe interesting and I hope will make things clearer than mud when all is said done and over with.

I definitely appreciate the support and feedback from everyonne nurse/paramedics/emt's on this clinical concern.

Is there anyone from a legal background familiar with Ohio laws???

Specializes in Peds Cardiology,Peds Neuro,Pedi ER,PICU, IV Jedi.

Hi Ginger,

Sorry to hear about your "butt chewing" by this "medic", but considering the circumstances of the accident and the moi, you were correct in your questioning of the EMS crew not placing the patient on the board. There's no doubting that. Too bad this guy got his panties all in a twist.

And I'll bet he goes home and tells all his buddies how he put a nurse in her place...but forgets to mention how he could have cost the patient the use of her legs. What a goofball.

Have a great night.

vamedic4

admiring the full moon

Specializes in ED-CEN/PACU/Flight.
I figured if he must have hit his head pretty hard in order to cut an artery, and I couldn't really assess for pain because he was demented and nonverbal. When we arrived at the ER, the nurse b****ed at us for bringing him in priority 1, and removed the backboard and c-collar, rolling her eyes. (The Dr hadn't even seen the pt yet.)

Oh my gosh!!! That is absolutely HORRIFYING! I can not believe that nurse did that! Ohhhhhhhhhhhh mamma... Remind me to request she not be my nurse if I'm ever in that area and in need of medical attention!

Specializes in Trauma, Teaching.

Our docs also go by history and physical exam, with taking out the backboard before CT/films. We try to talk them into leaving it on until CT, because it is so much easier to transfer and maintain spinals with the board. Since our CT is almost immediately available for traumas, it adds very little time on the board compared to the safety factor.

Ginger, so sorry you weren't given the option! Glad to hear you are taking up the chain. I agree with those who say to let his chain of command know as well.:w00t:

This medic also came across that he flew with the flight team and on the fire department in some capacity for 25 years - basically coming across like he knew more than I did. Well, come to find out this guy is not even an EMT, Paramedic or Nurse!!! Just a volunteer medic with alleged BLS training.

Ginger,

Let me address your incident first. There is absolutely NO excuse for not having this pt. on a LBB. I am a paramedic in Ohio and a minor cannot refuse ANY treatment whatsoever without a parent being present. The medic has opened himself and his department for a negligence lawsuit. I would not want this person treating me. You were right in confronting the EMS crew; HOWEVER, we've always been taught, "There's a time and a place..." and perhaps in front of the patient was the right time or place. I know the EMS crew accused you of doing that, but it doesn't sound like you did. Just my observation.

Ok, now on to the bolded text above. Re-read that paragraph if you would. If this guy is "not even an EMT, paramedic or nurse", how can he be a "volunteer with alleged BLS training?" He is either an EMT-B, EMT-I, or EMT-P. In Ohio, I don't know of a flight service who uses anyone less than a paramedic. There might be one, but I doubt it very seriously. I've worked 14 years in fire/EMS in SW Ohio and NE Ohio. Then again, he could have been pulling your chain as well. Volunteer or career, his pt. care is atrocious. Whether you're a volunteer or career paramedic doesn't determine your professionalism.

For the record (and this isn't directed at anyone in particular), those men and women who come in the ambulance ARE NOT ambulance drivers. They have schooling and training. Treat them with respect.

Specializes in ER, Hospice, CCU, PCU.

You have received great answers R/T the backboard. I'd like to finish you question with what a 16 yr can consent to and what she can't.

In the state of Maryland if a child under the age of 18 arrives at the hospital parents must be called to give consent unless:

A. Issue is Drug/ETOH related

B. Issue is R/T sexual activity/Pregnancy...This included the underage patient who presents with abd. pain and says I think I have a STD.

If a child is with a parent we are not allowed to give the parent test results R/T ETOH, Drug Use, STD's or Pregnancy.

I usually find a way around this by talking to the child privately and saying "Do you want to tell your parents or do you want me to. Most have agreed to tell their parents with me in the room, although some have chosen not to. When those parents ask what is wrong I tell them I can't legally tell them, that information must come from the child.

Before the child leaves I always talk with the child to make sure she/he feels safe going home and as no abuse issues.

+ Add a Comment