A letter of reflection, a plea for forgiveness, a note of encouragement for ED, ICU, and Floor Nurses, who work so hard with sometimes so little, understand where the "family members from hell" are coming from. A gentle nudge to remind that the person lying in that bed belongs to the heart of those around them. Ultimately, this is a note of deep, deep gratitude. I could never do what you do and I am so very thankful that you chose your current role. You are unique, powerful, and so important. Kindly remember. At the end of the day--remember.