bullying? racism? or overreacting?

Nurses Relations

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I had a situation occur at work and I'm torn about how to react to it. Very busy hospital med/surg floor with max patient load of 5 patients for each nurse. 5 nurses working the floor, 3 of one race and 2 of the other. there is one "clinical supervisor" who's the same race as the group of 3. the secretary is also the same race as the group of 3. (so that's 5 of one race, and 2 of the other)

Throughout the day there are admissions and discharges. The secretary assigns the patients based on who has discharges to keep the staffing numbers equal, there is no attention paid to acuity or work load (this is a normal occurrence for this floor). Frequently there are times when a nurse will go down to 3 patients because of discharges, while everyone else stays at 5, and that nurse will get back to back admits within minutes of each other. The clinical supervisor on this floor does not assist with admits (not even to put isolation equipment in patient rooms).

On this day, 1 of the nurses, from the race group of 5, goes from 5 patients to 0 patients within a few hours. That nurse is only assigned 1 new admission, that does not arrive until after shift change.

Another nurse, of the race group of 5, starts with 4 patients... discharges 1 and receives a transfer early in the shift... this nurse stays at 4 and is not asked again to take any more admits. (The secretary is observed and overheard pulling this nurse aside saying that she knows that she won't give her any more patients)

One of the nurses of the race group of 2, starts with 4, admits 1, discharges 1, and is asked to take another admission although according to "turns in line" it should be the nurse from the other race group.

The second nurse of the race group of 2, starts with 5, discharges 1, admits 1, and has one pending discharge near the end of the shift. 45 minutes before shift change, the clinical supervisor says to this nurse "can you just take report on the new patient coming up" (This will put this nurse at 6 patients which is over the max patient load. This is this nurses first day off of orientation, this nurse is a new grad). The nurse takes report, is attempting to discharge the one patient, the clinical supervisor is "nagging" them to ensure that isolation equipment is in the room, the secretary assigns the patient to this nurse on the board. And when the patient arrives on the unit the nurse is told "your patient is here" even though this nurse was told all they had to do was take report.

I'm sorry if the story is hard to keep up with. I tried to keep it as simple as I could, while still getting the important details across.

Is the new nurse being "bullied" by the clinical supervisor and the secretary? Why didn't the nurse that went to 0 patients have to take more than 1 admit? Why was the nurse from the race group of 5 skipped over for admits (there is never attention paid to acuity of patients only numbers)? Is it racism because of the difference in treatment of the two race groups? AND if you were a manager would you want this brought to your attention? If you were the one bringing it to your managers attention what would the best way be, in order to not sound whiney or indignant?

Again I apologize for the length of the post, just trying to paint a picture.

Well geeze, if this is an accurate re-telling, at the time I would have said brand new Nurse A has 6 patients, experienced Nurse B has 0 patients, how do you want to redistribute? And then let the manager decide her fate.

Why until the moment is over?

Is this racism, bullying or favoritism .. yes ,a lot of each. The true definition does not matter, it's wrong.

I have been on the receiving end and quickly realized I was not going to change it. I got outta dodge.Save your breath with management, they know and are condoning this.

Boggles my MIND that a secretary assigns nurses to new admits. Further proof that management is condoning this mess.

Pick your battles, (new nurse will figure it out) this is not going to change.

Specializes in Med/Surg, Tele, Dialysis, Hospice.

Every time I've seen something like this in the workplace, it has much more to do with seniority or who is friends with whom than what race they are. It always seems to me that the nurses with the longest tenure and/or the most friends at work tend to get babied by the other staff, and new nurses or float/agency nurses get the short end of the stick, regardless of race.

Specializes in ICU, LTACH, Internal Medicine.

If it happened once and, that is to say, by an accident, it may be ineffective management or something. BTW, as it was pointed out absolutely correctly, assignment of patients should not be secretary's work.

If it happened more than once and always only toward that new nurse, it is, in my book, bullying. If it happened more than once and always with "same" group of nurses getting lighter loads, then it is cliquish behavior. Race-based or otherwise, it is still wrong.

In any case, what happened was less than ideal (BTW, what was the nurse accidentally left with no patients at all was doing all shift long?). Unfortunately, such unit dynamics is not going to change, and so those who dislike it may want to start looking for greener pasture.

The nurse that had zero patients was assisting the other nurse that had 4 patients. Which is so crazy to me! The nurse that had 0 patients is the clinical supervisor several days a week, and helps nobody except that one nurse.

I absolutely agree that the secretary should not be assigning patients, it's been addressed on multiple occasions but continues to happen so it's a lost cause. Although, the secretary assigning patients unfairly often creates a resentful work environment. That same secretary also tells the PCTs what they should or shouldn't do. For example, on this same day the PCT offered to do accu checks for the nurses, but after finding out there were 15 the PCT didn't want to do them anymore. So, the secretary turns around and yells "You nurses need to do your own accu checks!". But the kicker is the secretary says to the PCT you can do a couple of them for nurses A and B (that happen to be in the larger race group)

Does it make a difference if the manager is new to the position, only manager for less than 6 months? And the first time being a manager, used to work as a staff nurse on the same unit.

Specializes in NICU, PICU, educator.

It is hard to come in as management if you worked on the floor, she probably doesn't want her friends mad at her. My answer to that is tough, it's your job.

In in your shoes, I would have refused the 6th patient. You can do that as long as you have not accepted report on that patient. I would tell the secretary that and if she yells at you, pull the charge nurse in and tell her this is unacceptable. If it is as huge of a deal as you say, with the secretary doing these things and the charge nurse letting her, then it is time to start climbing the administration ladder. It may boil down to "race" but HR won't want to take it on if they can fix the other issues.

Stand up for yourself!

I am not the new nurse. I was not asked because I would have said no lol. The new nurse on the other hand does not have the confidence or assertiveness to stand up for themselves YET. This was their first day off orientation. Although, this nurse seems to fit in well with the unit and has a good rapport with everyone.

The secretary yelling is an ongoing thing. Secretary yells, bosses nurses around, and has nasty attitude at times. Nobody seems to care though. The atmosphere on this unit tends to be loud and unprofessional. I can go on and on about the secretary and the PCTs but that's for another post lol.

Would it make a difference if the manager was male vs female? or part of one race group vs. the other? What if you knew that the manager was already having issues with one group? Would manager appreciate this particular situation being brought to their attention or would the manager see it as petty?

Specializes in ICU, LTACH, Internal Medicine.
The nurse that had zero patients was assisting the other nurse that had 4 patients. Which is so crazy to me! The nurse that had 0 patients is the clinical supervisor several days a week, and helps nobody except that one nurse.

I absolutely agree that the secretary should not be assigning patients, it's been addressed on multiple occasions but continues to happen so it's a lost cause. Although, the secretary assigning patients unfairly often creates a resentful work environment. That same secretary also tells the PCTs what they should or shouldn't do. For example, on this same day the PCT offered to do accu checks for the nurses, but after finding out there were 15 the PCT didn't want to do them anymore. So, the secretary turns around and yells "You nurses need to do your own accu checks!". But the kicker is the secretary says to the PCT you can do a couple of them for nurses A and B (that happen to be in the larger race group)

Does it make a difference if the manager is new to the position, only manager for less than 6 months? And the first time being a manager, used to work as a staff nurse on the same unit.

OK, diagnosis is clear :D

Looks like yet another disfunctional unit with manager not doing her job and her old buddies running the place.

Associated complication of bullying (yes) and preferential treatment of staff, based on multiple factors which probably including race as well as length of stay and personal preferences.

Long term condition, Stage IIIB (for the sake of "free" nurse still doing something).

Radical curative treatment is impossible at this stage. Palliative treatments can prolong survival with preserved relative functional capacity (i.e. addressing real and possible problems in quality of care through The Powers above the hapless manager can get some things under better control for a period of time, although I am pretty much sure that The Powers know about it already and do nothing).

Conscious provider should strongly consider withdrawal from the case

The original post was pretty hard to follow.

It sounds like the clinical supervisor is a jerk and the secretary is playing favorites. There is not enough information here about interpersonal relationships to judge what is going on. The OP presented what information there was in a biased manner so that it would look like race was the only difference.

Unless the clinical supervisor said something like "You dirty Polynesian, take the new admit," you're never going to prove discrimination because of race.

It sounds like two different incidents: 1) poor bed assignment by secretary, and 2) overbearing behavior by clinical supervisor.

It also sounds like crappy teamwork. The nurse with 0 patients should have immediately stepped up and taken the admit. I wouldn't want to work with a bunch of nurses that would gang up and throw a new grad under the bus like that. It sounds more like hazing than discrimination.

There may be something going on behind the scenes you don't know about.

I am trying to keep the situation as unbiased as I can. I know it would be easier to explain if I named each group. But does it make a difference if the group of 5 is white? and the group of 2 is black? or vice versa?

No, it doesn't make a difference. And, if you're hesitant to name actual races, you could simplify by calling them 5 Star-bellied Sneetches and 2 Plain-bellied Sneetches or whatever. :)

Whether this was favoritism, bullying, or an oversight, I couldn't say. Depends on how they typically treat that overly bombarded nurse. Are the secretary and supervisor generally unfair to the other Plain-bellied Sneetch as well?

Specializes in Registered Nurse.

I do think that some preferential treatment was going on. It does not sound fair, as you described it...and I would bring it to the managers attention, especially if this happens routinely. Sometimes, I will let something slide one time or two...depending on what it is.

Hard to say. What is your geographical location? Is racism rampant in your area? I live in the South, and it is the dirty south. Segregation is obvious around these parts. No open racism but races do not accept each other as equals, and this is compounded by people being loyal to their culture. Cowboys, etc. I am a minority, and I find that I need to stand up for myself for whatever reason I feel I am being mistreated. It is not fair to have six patients, and someone has 0. That is crazy! Normally, if people know you are not going to take getting kicked around, they will stop doing it to you. The last race war in my part of the woods is in the 80s and that is still very very recent.

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