Title says it all . Second semester baby nurse in clinicals at a major hospital.
Patients = Awesome
Most Nurses = Very sweet and helpful
Some nurses are rude, terse, horrible with patients, horrible with students and horrible with each other.
To those nurses I say this, please retire.
Its only a matter of time before management figures out they can live without you and hire some very hungry and very competent new grads that want to be there to fill your dusty shoes....
word...
sadly the vast majority of the time these happen to also be charge nurses....in charge of what? Misery?
There is much more to nurses than pushing drugs and performing CPR......ya know...the art part yes?
Yep. There's also the "dealing with nursing students who think they know everything about nursing" part.
The fact that you think customer service needs to come *back* to nursing when customer service health care has been a reality (and source of frustration and increasingly entitled patients) for YEARS should be enough to give you pause to consider what else you might not know about being a nurse.
and the back and forth could go on ad nauseum......ultimately it is goiing to be up to management to make sure employees are in place that accurately live the values that the company is trying to present to the public...
By that I specifically mean that management must remain hypervigilant and actively remove people from the payroll and add new blood until the ship is righted....
It will happen in time, until then feel free to flame on....
Then, there are the managers who don't understand that we don't work for them ... they work for us.
Our work is what you're trying to sell to those customers. What are your plans for making sure that we have what we need to provide a quality product?
Or do you plan to deal with that with a little creative marketing?
ETA: your dismissive attitude toward the people who do the actual work make me wonder if you are even aware of what high quality nursing is. If you don't know your product, how are you in any way qualified to manage its production?
True. But as a new nurse somewhere, your co-workers have to be able to get along with you, too. Maybe you don't realize this, but some of your statements have a way of putting people off.
and the back and forth could go on ad nauseum......ultimately it is goiing to be up to management to make sure employees are in place that accurately live the values that the company is trying to present to the public...
By that I specifically mean that management must remain hypervigilant and actively remove people from the payroll and add new blood until the ship is righted....
It will happen in time, until then feel free to flame on....
You might be old and dried up someday yourself. Hope you can afford to retire and clear the way for fresh, clean youngsters to replace you.
"Then, there are the managers who don't understand that we don't work for them ... they work for us. "
Wow well therein lies the problem. it is true that the staff is primarily responsible for delivering the product to customers.
However, make no mistake that in a well run organization the staff understands that they answer to management....not the other way around.
In a hypothetical well run organization, if mid and upper level management observed first line managers running about trying to placate the staff rather than ensuring the staff were performing at acceptable levels, those first line managers would be gone.
I guess there was once a nursing shortage and this is where the hesitation to fire staff stems from....
With the pipeline of new nurses entering the workforce the scales are going to change.....and the entitlement attitude that I see is going to fade away....
Anyway, time will tell, I realize that many of you have many years exp being a nurse and I have none, only the experience of a student half way done. However I do have 25 years of management experience...
Also please understand that management especially first line management cannot take on an ogre like overbearing position and expect the staff to respond favorably. Management must supply the proper tools and positive reinforcement and do their utmosst to maintain good morale.....
However, management must always act to ensure that the staff maintains proper respect for management.....
anyway.....
One of the best ways to maintain good morale is to show the staff, the vast majority being great employees, that management is not shy in pruning a bad apple to maintain a healthy tree....
And as Forest Gump would say...Thats all I have to say about that.....
and the back and forth could go on ad nauseum......ultimately it is goiing to be up to management to make sure employees are in place that accurately live the values that the company is trying to present to the public...
By that I specifically mean that management must remain hypervigilant and actively remove people from the payroll and add new blood until the ship is righted....
It will happen in time, until then feel free to flame on....
Mindlor, I think you're being deliberatively provocative for your own entertainment!
I would say that 'actively removing people' should be the last resort. How about management first becomes hypervigilant about ensuring that staff have the time, resources and support to do their jobs properly?
what we have here is a CNO in the making. You really like the term management, sounds good don't it? Wait til you get there, not all it's cracked up to be. In my 20yrs I've seen more managers fired than employees, I've seen more CEO's, CNO's CFO's and whatever other initial you wanna put in front of O fired than I've seen RN's. Funny thing is the few RN's I knew that got fired kinda knew it was coming and had usually prepared for it, managers go into work thinking life is good and by lunch they are boxing up their office and being escorted off grounds by security. I don't have any advice for you, it seems you have it all figured out so I'll just leave you with this thought: be careful who you step on climbing that ladder because they may just be the one holding the ladder up for you.
I know the kinds of nurses you are talking about because I work with a couple of these type of nurses. But let me offer you my perspective on this. The nurses I work with that are tired and bitter have been in nursing for over 30 years, they're very tired! Heck, I'm tired myself and I'm no where close to where they are with their experience. I can also say that they are older but not yet old enough to collect social security which leaves them NEEDING to work to pay their bills, maintain health insurance, etc.
I have compassion for these nurses. I know I'll be in their shoes one day myself. I treat them with the upmost respect, I offer to help if I can, but I sure don't
Judge them because they just can't retire yet, but I bet they are counting down the days to retirement! God bless these nurses that have paid their dues in nursing and have to continue to work with their battered bodies and feet!
We don't care that you have 25 years of mgmt experience. Many of us have also worked in other fields. Sure, the experience will help you, but...whoopty doo. I have 20 years of mgmt experience prior to nursing. However, I'm still wise enough to know that nursing is a different breed, and I virtually know nothing at this early stage.
At least finish school first, write your NCLEX, get the license, work for at least 6 months as a staff nurse....then, and really only then, will you BEGIN to have an informed opinion.
We don't care that you have 25 years of mgmt experience. Many of us have also worked in other fields. Sure, the experience will help you, but...whoopty doo. I have 20 years of mgmt experience prior to nursing. However, I'm still wise enough to know that nursing is a different breed, and I virtually know nothing at this early stage.
At least finish school first, write your NCLEX, get the license, work for at least 6 months as a staff nurse....then, and really only then, will you BEGIN to have an informed opinion.
hiddencatRN, BSN, RN
3,408 Posts
Yep. There's also the "dealing with nursing students who think they know everything about nursing" part.
The fact that you think customer service needs to come *back* to nursing when customer service health care has been a reality (and source of frustration and increasingly entitled patients) for YEARS should be enough to give you pause to consider what else you might not know about being a nurse.