What's Rude?

Nurses Relations

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We all have our pet peeves, something that we are SURE is rude whether it bothers others or not. So I'm wondering -- what bothers you?

Things that bother me:

In a nurse's station with four or five unused computers, why does anyone have to sit down at the one I'm using, clearly marked with my scut sheet, my pen, my drink and my charting all pulled up and not finished? They take my spot, log me off (so I have to start over with any charting I didn't sign before the arrhythmia alarm jolted me out of my seat) and log in over me. Then when I return, they tell me "I didn't see your name on it." Why not just use the computer with the screensaver up and no ones stuff there?

People who put their feet up on the chairs in the nurse's station. Not only does it look totally unprofessional to anyone who visits the station, including families, but the C. Diff that that they' we picked up on their shoes is now transferred to the impossible-to-clean fabric chairs in the nurse's station.

Saying "no prob" in response to a thank you.

Taking the nurse's chair. Our rooms has a sofa and two chairs for visitors, a recliner for the patient and a chair at the computer station for the nurse to use when charting. So why do the visitors always have to take the nurse's chair? Clearly, the nurse can't chart from the sofa.

After you've taken the nurse's chair, why give me attitude when I ask you NOT to sit in front of my computer, but to sit in one of the five spots provided for visitors?

Visitors using the patient bathroom.

Staff who let patients use the staff bathroom. I've never been able to figure that one out.

I'm cranky today, I have lots more. What's yours?

Specializes in Pediatrics, Pediatric Float, PICU, NICU.

Another pet peeve is in regards to report. At my hospital we are supposed to follow a uniformed, head-to-toe, SBAR approach to report. It irritates me to no end when I am starting report and the oncoming nurse interupts my report to ask questions about a system I haven't even got to yet.

Also, I get irritated with people who take too long giving report by telling a whole bunch of stuff that isn't relevant - for instance, just tell me the kid is tolerating a regular diet, I don't need to know what condiments they used on their 3-course meal. However I try really hard not to let this one bother me because I would rather you tell me too much than too little.

Driviers that tailgate me in the middle lane when I'm already 5 over the speed limit

When I learned to drive, I was taught that a good rule of thumb for safe following distance is one car length for every 10 MPH. So if you're going 40 MPH, you should allow 4 car lengths between you and the car in front of you so that you have time to stop or maneuver in an emergency.

I will sometimes reduce my speed according to the car lengths the driver behind me is using. To allow them safe stopping time, you know.

Specializes in OR, Nursing Professional Development.

Driviers that tailgate me in the middle lane when I'm already 5 over the speed limit

Around here, 5 over the limit will get you tailgated in the slow lane. Driving slower than traffic flow in the non-slow lane is rude. If you aren't passing anyone, you belong in the right lane.

Around here, 5 over the limit will get you tailgated in the slow lane. Driving slower than traffic flow in the non-slow lane is rude. If you aren't passing anyone, you belong in the right lane.

If it's two lanes, sure. If I'm in the far left lane I'll always pop next lane to let a person pass if they are driving faster than I. But if you're on a 3-lane road there's no reason a person can't pass in the left lane if they want to zoom past your already-speeding self. CD didn't specify highway, so it could've been city streets, but even on the highway, unless I feel like being super poky I don't use the far right lane because of congestion with merging/exiting traffic and jackwagons who don't yield to drivers that are already on the highway.

So another non-nursing rude behavior: playing chicken on the highway when you're merging and YOU have the legal obligation to yield. My city's ramps are plenty long enough to titrate your speed to match traffic and find an opening to slide into.

Another pet peeve is in regards to report. At my hospital we are supposed to follow a uniformed, head-to-toe, SBAR approach to report. It irritates me to no end when I am starting report and the oncoming nurse interupts my report to ask questions about a system I haven't even got to yet.

Also, I get irritated with people who take too long giving report by telling a whole bunch of stuff that isn't relevant - for instance, just tell me the kid is tolerating a regular diet, I don't need to know what condiments they used on their 3-course meal. However I try really hard not to let this one bother me because I would rather you tell me too much than too little.

Seems like there is always one nurse who does this. :facepalm: Drives me crazy as well. We had one traveler who would always interrupt and ask questions about a system I hadn't gotten to yet as well. When I took her aside privately to kindly explain how to do report, she ended up in tears and said I was being mean to her.

Yep, me . . . a fairly new nurse at the time . . . practicing NETY. :sarcastic:

Specializes in PICU, Pediatrics, Trauma.
When I learned to drive, I was taught that a good rule of thumb for safe following distance is one car length for every 10 MPH. So if you're going 40 MPH, you should allow 4 car lengths between you and the car in front of you so that you have time to stop or maneuver in an emergency.

I will sometimes reduce my speed according to the car lengths the driver behind me is using. To allow them safe stopping time, you know.

I was told at a "driving school" I attended that the car length behind for ever 10mph is no longer expected in big city, large volume traffic situations because people just keep getting in front of you...However, it is never safe to tailgate. It is very dangerous and rude.

Specializes in Peds Urology,primary care, hem/onc.

Oh I love this thread!!! Ruby starts another great one!!! :up:

Work related:

-Cell phones! I work in an outpatient clinic. Signs up about no cell phone use during visit. Cannot TELL you how many times I walk into an exam room and they do not get off the phone! Or worse, the hold one finger up to get me to wait.

- Kids with cell phones. I work in pediatrics so the kid is my patient. When the parent will not make them get off their phone so we can start the visit/I can examine them (Don't make me be the bad guy and tell them to turn the phone off)

-Parents that let their kids tear up the exam rooms (shred the exam room paper, ruin multiple gloves, don't throw trash in the trash can etc.

- One of my biggest pet peeves is in our hospital cafeteria. The amount of rudeness I see in my fellow employees drives me bananas (and add at that point I am hangry too). They cut in front of our families/patients in line, they have conversations while in the salad bar line or dink line(with 10 people behind them waiting). They wander aimlessly around and blocking people trying to get through.

- People who do not restock when they use the last of something. Happens in our clinic all the time. When you take the last fax coversheet, handout, consent form etc (things we use a ton every day).... PLEASE go to the front of the clinic and make copies. Always happens when you are in a zoo of a crazy day and you need something and they are all gone, including the hard copy.

-Not identifying yourself to people. If you are walking through our clinic, INTRODUCE yourself!!!

-Phone etiquette- LISTEN when I identify myself on the phone (Urology clinic, this is RNsrgr8t!)- reply "Susan???". Uh NO!!! I just told you who I am. Why don't you indentify YOURself and I MIGHT help you find who you are looking for!

- Phone ringing of the hook in clinic, resident is sitting right next to the phone and all of the nurses are on the other line. ANSWER the dam* phone please!

-Not using please/thank you- I am from the South so we also say Yes sir/no sir, Yes Ma'am/no Ma'am.

- The hospital where I work, does not have separate transport/pt elevators, so staff and patients/families all have to share. I get so angry when you are on the elevator and the doors open on a floor, there sits a patient in a stretcher with 3 monitors, 2 nurses, the family etc and I am the ONLY one who gets off the elevator to let them on. Seriously??? This is a hospital people, if they are moving a critical patient, get OFF the elevator and get out of the way (this is for the hospital employees, not visitors).

- Families having no phone etiquette when you call them. Example

"Hello this is RNSrgr8t from the Urology office returning your call"

Patient end- ***crickets*** (but you can hear breathing so you know they are still there)

"Hello?"

***crickets*** long drawn out pause then "Yeah?"

"Yes, this is rnsrgr8t returning your call?"

"Yeah?"

Long pause as I wait with bated breath for them to tell me how I can help them.......

"How can I help you?"

FINALLY- like after 3 LONG minutes they FINALLY tell me what they want. Sheesh...

- another phone etiquette- Families that leave a message asking for a call and when you call them right back...their phone is busy.....forever. Try multiple times to call (b/c the message they left sounded urgent) and after 5-6 attempts, they FINALLY answer. I will make a comment that I had been trying to reach them and their line was busy. "Well YEAH, I was on the phone!!". Why don't you wait to leave us a message to call back when you are able to be ready by the phone to answer?

-I have one coworker who sighs, heavily whenever she feels "stressed". She is a very special snowflake so her coworkers are doing twice her work load but she still feels overwhelmed and all I hear all day is an exaggerated sigh, over and over again. Sorry babe, not going to do your work too no matter how much I can hear you breath!!!

-treating the MA's, check in people, housekeepers, transport techs like second class people. Smile, look them in the eye, THANK them, they work hard too!

Outside of work

-hate how people cannot drive nowadays. Tailgating, not using directional signals, going too slow in passing lane. I REALLY try not to get road rage!

-People who are noisy gum chewers.

-People who do not know what an indoor voice is

-I have a LOT of respect for people who work in the service industry (waiters, cashiers etc) b/c people are CRAZY. But that being said, do not have an attitude, especially when I am being nice and polite to you, do not talk to your coworkers when you are checking me out, do not huff, sign or be rude.

Will have to think about the "no problem" thing. Have to admit I DO say that as a response (b/c I seriously mean that whatever I did was really NOT a problem to do) and I am 40! :rolleyes:

Specializes in LTC, Acute care.

Rude: Having me hold your phone for an hour+ (yes, I timed it) when your break is supposed to be 30 minutes. I don't mind holding a phone for up to 40-45 minutes but an hour+ and then me having to hunt you down to give you your phone is rude. Personally, I don't hand over my phone until I know my food is ready to be eaten when I sit down for my 30 minutes.

Rude: Pt's girlfriend ( who kept saying to me she was the wife) asking me not to give this hurting alert and oriented young 30-something year old boyfriend any pain medications. She not only did that but she had multiple detailed questions about everything while making notes of what was being said. I tried the best I could to be the patient nurse but I finally told her that the person that gets to decide about pain meds is the one laying down in the bed as a pt, not her. Next shift I had the pt, I was fired from his care. I was relieved when I was fired as it was beyond draining being in that room.

Rude: Please stop trying to draw me into a conversation when I'm in the break room trying to eat my food. I hate that people try to engage you with a mouthful of food and then expect you to reply them. Lunch time is not only eating time, it's also my alone time to gather my thoughts together not a time to talk about things I care not about.

Specializes in Hospital medicine; NP precepting; staff education.
Nurses that constantly talk in tagolog, even in the break room.... It's just plain rude.

If it is their first language and their conversation does not include you, then it is not rude, IMHO.

Specializes in Hospital medicine; NP precepting; staff education.

When I am at break seeking solitude and silence, actively reading or doing something that should loudly clue in others that I don't want to be talked to but they ask questions of me or begin a conversation anyway.

Specializes in Hospital medicine; NP precepting; staff education.
I do home care so mine might be different. But not being in when I show up for your appointment time and then getting a phone call saying "can you come back at 3?" No. No I can't. You've just wasted my time. I'm seeing someone else at 3. Do you do this with the plumber?

Non nursing - close standers in grocery store lines. Creeping up to me before I've paid and getting close enough so you can read my PIN number will not make me pay for my groceries and get out of your way any faster. This will only piss me off enough to start chatting with the cashier so your wait is an extra 20 seconds or so. Keep a respectable social distance please.

This happened to me the day before yesterday. The customer behind me was so close the cashier thought he was with me and despite the plastic divider thingy, started to ring up his groceries on my order.

grrrr.

Specializes in Hospital medicine; NP precepting; staff education.
People are just unbelievable sometimes. Often. "Would you like a little swirl of whipped topping on there too, ma'am?".

That's when I chuckle and say, "Oh, I'm a better nurse than waitress." and continue on my way.

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