Patient requests - page 2
by HeartsOpenWide Guide
We all know patients can be demanding. What's your "favorite" patient request? Mine, an iPhone charger...... Read More
- 7Oct 2, '12 by westieluvNot long ago, I had a guy ask me what the patient across the hall's name was, because he thought maybe he knew him. When I told him that I never, ever give out personal information about patients, he copped an attitude and told me he would just ask his doctor to find out for him when he made rounds. I"m sure...
- 7Oct 2, '12 by amoLuciaIt's been quite a few years and I hadn't thought about it in a long time but .... pt tried giving me $5 "to go to XYZ Dept Store '(just down the street, real quick') and buy her some extra underpanties". She didn't remember to bring enough!
- 8Oct 2, '12 by LCinTrainingSome of these I don't think are too terribly unreasonable. I have snuck into the kitchen to "whip up something" for a patient. But we are a small facility. We can do that. We have a fund set aside just for making them feel more at home. So we've taken the patient from five states away and got banners from the favorite state university and hung in their rooms or purchased a cake so a patient could give his wife something for her birthday since they are in the hospital for extended stays and miss important family events. If it was an acute hospital, though, I could see this being problematic.
The clinker for me was the patient that whined to the point of crying because I told her no when she asked me to pop her zits.
- 7Oct 2, '12 by bostonrnbsnMy favorite is after doing hourly rounds or giving a medication, I ask "Is there anything else I can do for you while I'm here?" They answer nope, then the call light goes off 5 minutes later to re-arrange their table top or grab their book from the window sil because they decided to read...!
- 8Oct 2, '12 by brandy1017We got the phone charger request and a coworker from another wing actually "borrowed" their charger to the patient for the shift. There is teamwork and good rapport between staff and patients. These little things are appreciated by patients and fellow staff.
I once bought some used mystery books for 99 cents for a patient who had an extended hospital stay far from home. He was a fan of this particular author. These little gestures can brighten a person's stay.
- 6Oct 2, '12 by imintroubleOn this kind of thread I always post, "I need my pillow fluffed."
It never fails to shoot my blood pressure through the ceiling. I don't know why. I've read all the other posts, and while annoying, they don't make my blood boil.
I guess we all have our threshold.
- 3Oct 2, '12 by bbuerkeAs to the phone chargers, our unit treats them like a "take a penny, leave a penny" We have a bag FULL of chargers, many the same, and if someone asks for one, we bring them the bag. While we probably shouldn't do it (we cavi wipe them before hand) in 4 years, we have yet to have a patient or family member call or come to retrieve a charger. Crazy.
Boldest request was from a "VIP" patient. She wanted someone to run to CVS to get her some cold cream. And do you know what? The head, mind you the head of the radiology department ran out and got it for her. Talk about reinforcing unrealistic expectations...then again, if she purchased the top of the line CT scanner or something, I'm not surprised when she said "jump" he said "how high?" But that's a discussion for a different day...