Quote from TigerGalLE
20 minutes later a doctor is asking for the chart. I tell the doctor that the patient is in XRAY. He begins to scream at me saying that he called 30 minutes ago to make sure the patient was here. Said he drove 30 minutes to come see this patient and now the patient isn't in the room. Continued to yell at me about how he didn't have all day to deal with my stupid mistakes. At this point a senior nurse stepped in to back me up (thank god). I called XRAY and the doc ended up going downstairs to see the patient. But I was so embarrassed. Everyone at the station witnessed this. The other doctors were looking at me and shaking their heads. I almost cried and then I remembered how my critical care instructor told us to never let a doctor make us cry. So I sucked it up and went about my day..
Really simple.... don't put up with this type of unprofessional behavior.
I would have, very calmly and coolly, in front of the same group of people:
a) said "Doctor, moderate your tone. This is a hospital, not a football stadium."
b) said "I have no control over the xray department and cannot stop them from taking a patient down for a test that you (presumably) ordered."
c) state "I did not talk to you 30 minutes ago, and am not responsible for what you were told. Furthermore, I am not responsible for your commute times."
d) and finally I'd say: "Doctor, I work for this facility; not you. Scheduling your
time is your problem; not mine. Don't you dare
ever speak to me in such a manner ever again. If you'd like to continue this conversation, we will do it in the DON's or Administrator's office.
I'd then turn my back to him and walk away.
People only have the power over you that you choose to give them.