So everyone knows what is like to deal with that hyper-vigilant, overbearing family member right? Oh it is soo hard to be patient. I took care of an elderly patient yesterday in ICU. She was in ICU because she had a reaction to a medication. Did fine overnight and was sent back out to the floor. Then today she was doing poorly on the floor and was transferred back down to ICU. (Unrelated to the med reaction). The daughter has been so nit picky about everything since the reaction. Angry that the doctor ordered the med, angry we didn't know the patient would react that way, angry about everything. So angry she fired the doctor... then demanded for him to come back when the patient got sicker.
So as soon as the patient arrived to ICU she was demanding to come back to see the patient... snuck in.... then was in the room nit picking while I was trying to stabilize the patient. I then sent the patient for a procedure. As soon as I got the patient back and was trying to recover her she was demanding to come back in again. It was now after visiting hours and she was making such a stink I said fine send her back here.... Did just she come back?? Noooo about 6 family members came. She was demanding things... saying her mom needed this, wanted that.....Raise her bed... give her a pillow... she needs a drink... there is a new red spot on her face, what is that? mark it! measure it! chart it!!!!
Mom is lying FLAT for a reason!!! Mom was unresponsive and I was trying my best to stabilize her. She got so upset that I would give mom another blanket that I finally went off on her.. Well... I didn't go off.. but I lost my cool...
I told her that mom did not need a blanket. She had a temp of 103 and there is a reason I took her blanket off. She said she sensed I was frustrated with her and I said "Yes I am frustrated. You are demanding things that are absurd at the moment. I'm trying to prioritize your mother's care in order to stabilize her at this moment. We can get to your other requests at a later time." I can't remember what else I said but I know my frustration and aggravation was obvious.
I'm kinda mad at myself for letting her get to me..... sheesh
Should I apologize to her tomorrow?