False accusations. - page 2

by Capp | 9,845 Views | 59 Comments

I work as an LPN at an assisted living facility while I'm in school to be an RN. I got a call over the radio Sunday that a grumpy family member wanted to complain to someone about his father's care (something that had nothing... Read More


  1. 48
    Quote from tyvin
    A simple phone call would have (maybe) averted all that. As RNs we need to multitask and that means consider everything at once and act accordingly. Once I received the emergency call I would have radioed and told whoever to tell thefamily member that an emergency happened and you would be with them as soon as possible.Your attitude is extremely unprofessional. Hopefully if youbecome an RN you will have a better outlook. You're going to be working with a lot more then just a grumpy man and you need to be ready.
    Oh, come on. If I were dealing with a resident with multiple broken bones, there is absolutely no chance I would stop to make a phone call or radio some unrelated complaining family member of another resident. They would receive zero consideration in my brain until the other resident was safely in the ambulance....
  2. 17
    And I'd say that 30 minutes to assess and send out a resident with two broken legs is pretty darn good. Yeah, that family member in question is all kinds of stupid.
  3. 11
    When you are called to the room for an emergency (especially a fallen resident) that means you go STAT. An emergency is an emergency. At that point your social worker side of you had to be put on pause while the nurse side of you did what she was supposed to do.
  4. 14
    You did what any nurse would do. Personally (being a ward clerk at a LTC facility), I would have reported to the DON/Administrator if you would had stayed and listened to someone complain while you had a resident with two broken legs in the next room.
    Grapenut, imintrouble, Hagabel, and 11 others like this.
  5. 18
    I had a resident in LTC make some false accusations about me once....to a state surveyor no less! Per our policy I was suspended pending investigtion. The investigation was done by my facility as well as with the surveyors sitting in on the interviews. Luckily for me the guy was so excited to have an audience that he just went on and on - to the point he said I kept him chained in the basement, brought his food down there, etc The building was on a concrete slab! It was later reported to me that even the surveyors were amazed at the elaboration the guy went into just in an attempt to get me fired. Bonus for me....I got to sit home, and was eventually paid for sitting at home in the middle of state survey! The guy actually did me a great favor.

    In your case the truth is very likely to win too. You did the right thing by going to the guy with the broken legs first.
  6. 13
    Quote from tyvin
    A simple phone call would have (maybe) averted all that. As RNs we need to multitask and that means consider everything at once and act accordingly. Once I received the emergency call I would have radioed and told whoever to tell the family member that an emergency happened and you would be with them as soon as possible.

    Your attitude is extremely unprofessional. Hopefully if you become an RN you will have a better outlook. You're going to be working with a lot more then just a grumpy man and you need to be ready.
    Wow, you sound like judge and jury here. It's always easy to second guess someone else. You ever fumbled?
    Blackcat99, workingharder, anotherone, and 10 others like this.
  7. 5
    Quote from Capp
    . . .The next day my supervisor tells me that the grumpy family member complained to someone that it took me a half hour to arrive to help the resident with the broken legs.

    I don't even know if this will get me in trouble, but it has me pretty angry and upset. What are everyone's thoughts on this situation? Especially if I get fired over this can I sue the scumbag for damages? I have witnesses who can say I was there in a minute.
    I'd be angry, too - because this person is simply vindictive and maybe not all there since his concern for the resident with the broken legs only came after he felt his need to complain took priority - when he was first made aware of why you were delayed. I just hope your supervisor is a rational and fair person. In days gone by I would have said, "of course you won't be fired!" but I've read so many accounts of managers taking the side of even the most irrational family members I just don't know anymore. Next time something like this happens you can dispatch someone to explain your delay while you deal with the priority need. Hope it all works out for the best for you.
    imintrouble, Blackcat99, sharpeimom, and 2 others like this.
  8. 8
    Quote from Capp
    How is my attitude unprofessional?
    I was wondering that too. It sounds like you handled the situation appropriately. It also sounds like the other family was bitter that they had to wait a few moments so they decided to torpedo you. I agree that it is best to write down all the information so you can have the facts straight for when you talk with your supervisor about this.

    Also, in the future, don't give people definite time frames for when you might be in...you are setting yourself up for failure. Just tell them that you will be in shortly when you are done with you other tasks.
    Last edit by psu_213 on Jan 8, '13
  9. 4
    My first thought was "welcome to nursing, where we kiss your *** now, instead of saving it." Your witnesses, I imagine, would trump the whiner. But know that your manager is probably nicely whipped by corporate higher up's into taking the "the customer/patient/client is ALWAYS right" attitude, that gets nurses fired for restraining a combative patient or family member who might, oh, say, take a baseball bat to said nurse's skull...see where I'm going with this? And it's only going to get worse when you're an RN. It's not unprofessional- sure it may seem cold and uncaring to a bright eyed and busy tailed new nurse or nursing student (not every new nurse or nursing student is bright eyed and busy tailed...I know this...calm down everyone...)

    Bottom line is that it all comes down to the almighty dollah, and the patient, or the family are footing the bill for the stay or for the residence and if they don't get what they want, they'll have a little hissy fit and might just take their business elsewhere. Then the corporate business suits, disguised as cheerleaders will only make $749,000 per year as opposed to $750,000.
    Last edit by Esme12 on Jan 9, '13 : Reason: TOS/profanity/use of letters and symbols
  10. 9
    Capp---you did the right thing. Please don't listen to people bashing you about your attitude. We are human and can think whatever we want to as long as we don't act out all of our thoughts or verbalize them to patients/families etc. Thank goodness for allnurses where the majority of the people who we vent to understand how very trying and impossible a situation like this is. The ability to control your actions is what makes you a professional, not the ability to control all your thoughts. We would all need lobotomies to be able to do that. And I don't want one.


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